Customer Ratings & Reviews
- Model:
- RF23DB970012AA
- SKU:
- 6571687
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the design and appearance of the Bespoke refrigerator, with many appreciating its beverage center and auto-open door feature. The refrigerator's lighting has also been well-received. However, some customers have reported issues with the ice maker and have noted the refrigerator's noise level.
This summary was generated by AI based on customer reviews.
Samsung fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is an excellent refrigerator and very nice, it cools very quickly and the ice makes them very fast.
I would recommend this to a friend- Pros mentioned:Overall performance
Bespoke
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color. Awesome refig. Would buy again....
I would recommend this to a friend - Pros mentioned:Capacity
Refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very spacious a family of 8 And it work perfectly fine for us
I would recommend this to a friend New Fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had it for a couple of weeks but thus far I have enjoyed the features. I love the ice and the idea of adjusting the flex section based on my weekly needs.
I would recommend this to a friend- Pros mentioned:Design
Great Fridge!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We LOVE this fridge! So convenient and sleek/pretty in our kitchen!
I would recommend this to a friend - Pros mentioned:Overall performance
Review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s perfect and functional perfectly we like the colors
I would recommend this to a friend - Pros mentioned:Overall performance
Problems with delivery but too new to review deep!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After some significant and annoying delays they finally delivered! So far so good but what can I say after less than a week! It works.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand the hassle that you have experienced with your fridge's delivery. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about your overall experience with this transaction and bring up any other concerns.
Have a great day.
-John
Very Happy with my purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The versatility of this refrigerator makes me happy..it’s so pretty and although I had to modify my cabinets for this baby I did it with joy. If you consider it please don’t forget the sensor on the automatic door it adds at least two inches to the height.
I would recommend this to a friendLoved it!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lovee the Flex Zone i can have my veggies or the next day i can use it as a freezer!
I would recommend this to a friendInconsistent stainless steel color
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an entire Samsung kitchen including two refrigerators. All from the bespoke line. Imagine my surprise when I buy my nice fridge and I realize that the stainless steel finish is different between the different models of the bespoke line. Both are stainless steel, but the finish does not match. I will never buy a Samsung product again. I spent close to 10k on various kitchen products from them, and they are to stupid to match the color even within the same line of products.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jason, we understand your frustration if you find that the colors of the two stainless steel refrigerators appear different from each other. The color of the refrigerator can vary based on the type of lighting present. It's always best to visit a local store to check the actual colors in person.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Camille
Bespoke
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator. Has ample storage space highly recommended
No, I would not recommend this to a friend- Cons mentioned:Noise level
Knocking and Rattling Noise
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is less than 10 months old and is making a loud knocking/rattling noise. Was in a text chat with Samsung and now I need to find my receipt to prove when I purchased it. Make sure you keep your receipt accessible!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand how it feels to deal with a noisy refrigerator. Let us help.
We recommend checking the resource below to determine the cause of noise in your Samsung refrigerator. Please browse the guide until the "Banging and Rattling" section for the troubleshooting steps.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150983744 to help our team pull up your information when you message us.
Thank you.
-Angelica
Love Samsung fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome fridge with fancy glass door .. must go for it.
I would recommend this to a friendHorrible cooling
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator overall is beautiful but we had to return it because of cooling issues. We had our own thermometer in the refrigerator and the humidity stayed up at 75% and the temperature would fluctuate with the door open for only about 20 seconds and then stay around 50 to 55 degrees and not go any lower. We had the geek squad come out and confirm the cooling was off and set up for us to trade it in. After reading additional reviews about the refrigerator and all of its cooling issues we decided to go in a different direction. I had to wait almost 2 weeks for the trade in, which I almost walked away from Best Buy completely as I had to worry about the food I had in it. We wound up choosing an LG and we are happy with that decision so far.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PAULC,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partner websites to explore products that better suit your needs.
Have a great day!
-Kimberly
flex zone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Refrigerator.. I love the flex zone option..
I would recommend this to a friendPrice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy buy, best and great price………………………………………………..
I would recommend this to a friendNot for tall people
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to get to the floor to open the door and get ice or anything that is inside the fridge, is not like the pull out tray of a traditional french door fridge that brings your items outside the main fridge section
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the feeling of having to get to the floor to open the door and get anything inside the fridge, RicardoV. We're here to assist.
We have provided the product dimensions with hinges, handles, and doors for reference.
35.875" (W) x 73" (H) x 28.75" (D)
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147455049) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Cons mentioned:Noise level
Samsun refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator has a noise and start liking water
No, I would not recommend this to a friendBrand response from Samsung
Posted .VirginiaD, we strive to guarantee that your fridge functions at its best at all times. Let's help you.
We recommend following the resources below to rectify your concern about the leaks. Please choose from the options provided and select the one that best matches the issue you are experiencing with the leak. Kindly click on the embedded word if one prompts, and also watch the video if one prompts.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#
If you hear noise from the fridge, here is a guide to help you. Please play each sound and pick the sound that matches the noise you hear. Kindly click on the embedded word if one prompts, and watch the video if one prompts.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147273522) to help our team pull up your information.
Have a great day.
^Camille
Not happy with customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just received the fridge so not sure about the quality. My review is for customer service, I have waited hours on the phone after the initial order to resolve the issues with replacing the fridge due to incorrect product description that was provided to me over the phone by the agent, I ended up not getting the fridge for 2 weeks.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand what you went through with your experience with the retailer's customer service. To better assist you with this issue, please get in touch with the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to provide feedback on your recent refrigerator purchase experience.
Have a great day.
-John
- Pros mentioned:Beverage center, Overall performance
My fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very slick sharp looking love the beverage center love the glass doors
I would recommend this to a friend
