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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 517 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.8 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers highly value the overall performance and sleek design of the BESPOKE refrigerator. Many appreciate the convenience of the water dispenser and the generous storage space. While the refrigerator boasts numerous features and size options, some customers have noted that the glass surface is not fingerprint resistant.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 517 reviews
  • Rated 5 out of 5 stars

    Delivery

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen that delivered my refrigerator were great. This was a difficult delivery (down curved stairs) and they took all precautions not to damage any walls. They explained the set up and asked if I had a questions. I could not ask for any better service.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    BBeauty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It replaced a 20 yr old s/s. It has all the bells and whistles we didn’t even know existed. You need to have some knowledge to do all the programming to get apps and functions dialed in. So far we love it. Very good design and well laid out

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 5 out of 5 stars

    Beautiful Fridge!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is so much better than we expected. Everyone loves the way it handles water. Only downside is that there isn’t enough room for taller things. Overall we love it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    100% Recommend!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge looks great, works great, and my wife loves it. Delivery team was amazing as well. We are very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy has best services. The refrigerator was awsome. Thank u

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Bespoke

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was t looking for a new refrigerator but walked away with a brand new Samsung Bespoke. Great price, elegant style and functional features. Love how it looks in my kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My fridge is the best purchase I have made in the year!! It makes the best ice cubes. I just love it!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Love my Counter Depth Bespoke

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely thrilled with my recent fridge purchase from Best Buy! It fits perfectly in my kitchen, and I love the sleek design ...makes me want to keep it super organized

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great love it, I love the water dispenser and the pitcher that fills with water automatically. Ice maker is great with small or larger ice cubes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was smooth. No damage. Worked as advertised., and very cool screen features.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Best Tech Fridge Ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge looks amazing! Love the touch screen add-on and how you can customize the color for all 3 sections of the fridge (when ordering it)! We went with black (top section) white (middle lip section) and black (bottom section). This will fit in just nicely with our kitchens theme!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung products are always the best, this refrigerator is a good choice for families.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best fridge ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge. I can see what’s in there from my phone. The family hub with integrated speaker is my favorite. Food recognition is great too.

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product quality is very good and functionality

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 5 out of 5 stars

    Love this fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful fridge! We use it everyday and getting water out has been the best part about it. The pitcher fills up in seconds and you can fill numerous water bottles very fast, it's amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Must Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love my fridge because it has alot of features. Easy to clean. Alot of storage. Also connects to my home devices. Must buy. I recommend this product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung got it right with Ice maker in Freezer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, finally got it right by putting Ice maker in FREEZER not the fridge! computer on outside is wonderful. only negative is the panels that they offer are 90% of time out of stock, Boo when it goes out of stock this should tell you to make more, just a word of advice in marketing.

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 4 out of 5 stars

    Nice fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a refrigerator with a tablet. I like the beverage center. Ice takes a lot of the bottom, but for larger families will need to make sure have a separate freezer. A lot of bells and whistles that will have to get use to all the features. With that said, could mean expensive fixes later.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Contemporary

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks modern, best fit for my kids as family hub can make my kids happy by engaging them with art& painting work. Kids can reach and easily access their juice& water located in the middle shelf.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Miss leading

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you purchase this refrigerator please remember to also purchase the panels separately. Now what bothers me the most is that this refrigerator cost almost $3000 and you still have to purchase panels which is also another $300 that’s fine if it was advertised the right way.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Tara.

      Thank you for bringing this to our attention. I see you have some concerns with the Bespoke 23 cu. ft. Counter Depth 4-Door French Door Refrigerator with Family Hub. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.

      I verified that the fridge does not come with panels and needs to be purchased separately.

      You can contact our BestBuy Customer Service department at (888) 237-8289, available 24 hours a day for any feedback regarding the retailer page for the fridge.

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Reference Number: 1144729883

      Have a great day.

      ^Charles Samsung