Customer Ratings & Reviews
- Model:
- RF23BB8900AWAA
- SKU:
- 6493530
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the overall performance and sleek design of the BESPOKE refrigerator. Many appreciate the convenience of the water dispenser and the generous storage space. While the refrigerator boasts numerous features and size options, some customers have noted that the glass surface is not fingerprint resistant.
This summary was generated by AI based on customer reviews.
I do not recommend Samsung
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The design is very nice and large, but after two days I have a problem that it did not freeze, and one of the doors did not close well, the air leaked, and they had to change it for a new one, a problem that is from Samsung and I have had many with various appliances of this brand, definitely do not buy Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Norma,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product.
Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of space, very user friendly, and a great buy; I would recommend this beautiful fridge to anyone.
I would recommend this to a friendSamsung custom panels NEVER AVAILABLE
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this refrigerator on September 29, 2022 and we still don't have ANY PANELS! All Best Buy does is keep rescheduling saying there are no custom panels available. Why do you sell a refrigerator if you don't have any panels? Extremely dissatisfied with all of it. It is now February and no panels.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SallyW,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
We want to help and maybe this link could help you out with the panels that you prefer.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/bespoke-4-door-french-door-refrigerator-panel-in-tuscan-steel-bottom-panel-ra-f36db4dt-aa/
To better assist you with this issue, please contact the BestBuy customer service department at P. (888) 237-8289 H.24 Hours a Day.
or
For further assistance with Samsung products and purchases, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145406081) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Water dispenser
Great fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge love the seperate compartment's, and the drinks dispensers
I would recommend this to a friend Very disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Saw the same thing Three weeks later for four hundred dollars less
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Poor Delivery Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never was delivered because they kept saying not available. It was an open box I bought from the floor. After a month, I cancelled it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we want for our customers. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Samsung Bespoke
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure u ask for your panels when placing order and specify the color. Online the worker tells me I’m getting stainless steel panels as my request. Frigator has not 1 panel I ordered and no bottom panels. She had to think the stainless steel of the frame was it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi QueenCeeFree,
Congratulations on your new appliance purchase. We can always help you with your concern and for us to assist you better on this concern, please reach us out on these channels.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144939110) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Overall performance
Cracked tray
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge looks and works great but one star because when i received it, had a cracked tray and when i contacted customer service and was on hold for 75 minutes i was informed they cant replace it.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you informing us of the status of your appliance when you received it.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Delivery and install problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have never installed it. Product is good but delivery teams are terrible
I would recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store and check what services are included in your purchase.
Have a great day.
-Ernest-
Bespoke refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase went very smoothly at our local Best Buy store. Have not recieved it yet. Will follow up when i do.
I would recommend this to a friendWorst delivery ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worst delivery. Never mentioned about panels to be purchased separately.Delivered a wrong item without flex zone conversion
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuyClient,
We sincerely apologize for the experience with your delivery. To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Reference Number: 1144705748
Have a great day.
Melardo
Best refrigerator
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good counter depth refrigerator of 2022. liked Panels.
I would recommend this to a friendBest Buy is the worst
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy from best buy, they are the worst. Makes everything so much harder than needed and worst customer service on planet
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We're saddened that you had to experience this. To better assist you, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
Chrystel
Naked refrigerator NO panel available
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In stores display of this refrigerator is pretty cause you can change panels of different as you want. I purchased it. But now almost a month it remains naked NO panel's available. I don't know why they manufactured and sell this product with no panels
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day,
Let's help you with the fridge panels, Hipolito.
You can order customized fridge panels that showcase your style online by clicking the link below, which leads to the Bespoke Design studio.
Bespoke Design Studio:
https://www.samsung.com/us/refrigerators/bespoke/design-studio/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145910983, to help our team pull up your information.
Have a great day!
^Chrystel
Not happy at all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not happy since the first time that we bought, the seller agent did the mistake and ordered the wrong refrigerator. Then, I went and they updated the order and waited for a month, the. It came wrong again, with no panels. We’re not happy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Great product, bad service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, but the online customer service agent was horrible.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Leo
No panels!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy! It came without the panels and it’s now taking two months for the panels to come in. My refrigerator looks unfinished and all you see are screw’s when you look at it. One of the screws even cut my finger!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of the status of your Samsung refrigerator when it arrived.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you!
-Angelica
Stay away from Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is the worst appliance you can purchase. Stay away from Samsung!!!!! Did receive the door panels upon delivered. Will return!!!!! Bye Samsung!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for the inconvenience of having a problem with the door panel.
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
Ticket number: 1144824756
^Rainly
Not satisfied
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After waiting a couple of weeks and After changing address still was sent to all address and i lost a day of work
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Unhappy with service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The service was so bad it made me dislike the product
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille