Customer Ratings & Reviews

The Samsung Bespoke 23 cu. ft. Counter Depth 4-Door French Door Refrigerator with AI Family Hub+ in White Glass is a stunning blend of style, innovation, and functionality that elevates my modern kitchen. Its sleek, customizable glass panels in White Glass offer a sophisticated, minimalist aesthetic that seamlessly integrates with my kitchen decor, while the counter-depth design ensures a flush, built-in look without sacrificing space. The customizable door panels, available in various colors and finishes, allow for a personalized touch, making it a standout appliance that feels uniquely tailored to my home. Beyond its appearance, the refrigerator’s quiet operation and bright All Around Lighting make it a practical yet luxurious addition, earning it countless compliments from guests for its modern, handle-free design. The AI Family Hub+ is a game-changer, transforming this fridge into a smart home command center. The industry’s largest screen lets me manage calendars, stream music, access recipes, and even control other smart devices with Alexa integration, all from the fridge door. The AI Vision Inside feature is particularly impressive, automatically recognizing and cataloging items inside, so I can check inventory remotely while grocery shopping—an absolute lifesaver for meal planning. The Beverage Center, with its internal dispenser and AutoFill Water Pitcher, provides convenient access to filtered water, while the Dual Ice Maker offers both cubed ice and Ice Bites™, perfect for quick chilling. Functionally, this refrigerator excels with its thoughtful design and ample storage. The FlexZone™ Drawer, with five adjustable temperature settings, is incredibly versatile, allowing me to store everything from fresh produce to frozen meats with ease. The 23 cu. ft. capacity is well-organized, with adjustable shelves that accommodate tall items and spacious crispers that keep vegetables fresh. While some users note the glass panels can show fingerprints, I find the White Glass finish easy to clean, maintaining its sleek look with minimal effort. The only minor drawback is the occasional need to adjust leveling to ensure the doors stay open when loading groceries, but this is a small price to pay for such a feature-packed, stylish appliance that has truly transformed my kitchen experience.

I love this! My family love putting music, no hands to open the doors. This fit much better then my old fridge. It’s beautiful. On the other note, if you have children please move the fridge where the doors won’t hit near the it. Just a suggestion.

I spent extra money to have this in black and fingerprint resistant, well the black is gorgeous but it’s definitely not finger print resistant, which is very disappointing, I would’ve purchased a different one if I had know that was the case , other wise the fridge gets the job done . There is xtra condensation in the water area and the slide out drawer , can’t seem to find the reason for that so I’m constantly wiping it off .

I purchased the Samsung Bespoke 23 cu. ft. Counter-Depth 4-Door French Door refrigerator in white gloss mainly because of the space in my kitchen—the previous owner had a similar model, so this was really the only option that fit. The design is beautiful, the glossy finish is sleek, and I love the beverage center and flexible storage options. It makes the kitchen feel modern and high-end. That said, I’ll be honest—I’m a little nervous. That last Samsung fridge only lasted about 8 years and had a lot of issues, especially with the ice maker. I’ve read that some of those problems still exist with newer models, so I worry about long-term reliability. Overall, I’m happy with the look and features, and it fits perfectly in my space. I just hope Samsung has truly improved durability this time around, because I really do love everything else about it.

I have no dislikes about the frigde so far I like the features, wish it had a blink app to be connected to my cameras

Best refrigerator I’ve had for a long time . Love the elegant look with all appliances matching

Overall, I'm extremely satisfied with this refrigerator. It combines great design, functionality, and value for money. Highly recommended!

I purchased this as an open box in excellent condition. I totally believe this is the best fridge I’ve ever had.! The AI is amazing. I love how it makes two different types of ice cubes and it’s constantly replenishing. There’s so much space in here. It’s unbelievable. The drawers fit all of my frozen foods as needed. The white glass does not show all of the fingerprints as previously on either chrome, black, or stainless steel. Zero regrets!

Amazing product. Only thing is I noticed there is a excesive moisture at the door where the water pitcher and dispenser is located . Dont know if this is a common issue for this unit. Need some advice with this.

My refrigerator is gorgeous in my kitchen. I love all the features including playing my music while cooking.

I Love it, Best purchase ever, worth every penny i spend

I love my new refrigerator! I thought the storage would not be enough, but it's perfect.

This refrigerator is amazing works perfect and the IA is wonderful

Great Product at a great Price. Samsung is sleek and modern

Why my daughter and my wife are very happy cooking with those very good recipes

I am extremely disappointed with my experience purchasing a refrigerator from Best Buy. I bought a brand-new refrigerator, but what I received was clearly refurbished and defective. To make matters worse, Best Buy sent me a defective device not once, but twice. This has been a terrible inconvenience, and the customer service throughout this process has been very poor. The delivery service was unacceptable as well. The driver used his dirty shoe on my kitchen towel to wipe up water he spilled and showed no professionalism. On top of that, the delivery team didn’t even know how to properly set up the refrigerator or explain how it works. Overall, this has been one of the worst shopping experiences I’ve had. I am very displeased and frustrated with the quality of the product, the delivery process, and the lack of customer care.

I recently purchased the Samsung AI Family Hub counter-depth fridge, and I’m honestly blown away by how much functionality it packs into a sleek, space-saving design. It fits perfectly with our kitchen cabinetry and looks high-end with the modern finish that resists fingerprints really well. The Family Hub screen has quickly become part of our daily routine—we use it to display family photos, stream music, check the calendar, and even look inside the fridge remotely thanks to the AI Vision feature. That’s already saved us from buying duplicate groceries more than once. The layout is super efficient, and even though it’s counter-depth, it still feels spacious inside. The AutoFill water pitcher and dual ice makers are nice touches that make the fridge feel even more premium. It runs quietly, keeps everything perfectly chilled, and the smart features actually add value rather than being just a novelty. Highly recommend it if you want something that combines smart tech with a clean, built-in look.

Love, love, love this frig! It’s soooo roomy inside, love the adjustable temperature flex drawer & 2 large capacity ice maker drawers in freezer w/ scoop! Looks super sleek with the dark glass on top, 2 stainless steel drawers on bottom & compliments my kitchen beautifully! Cleans super easy & with NO handles, have even more room. Our last Samsung we’d had 17 years & decided to put it in the garage after the ice maker built into the door of our previous frig broke again. We’ve read that was a common problem with in door front ice makers. This time, we opted for a water dispenser inside the frig & with an ice maker in freezer. The design of this frig is perfect. No longer am I spilling water, or ice on the floor trying to fill my glass! Bespoke has a generous design inside to accommodate different sizes of glasses / mugs, as well as a built-in, detachable water pitcher! Both the ice maker & water pitcher have automatic sensors to know when to refill. Best Buy had deep discounts over 4th of July, so we decided to purchase this Bespoke with a 5 year warranty, with the HUGE built in iPad! We chose to purchase the warranty, because ANY brand can have an unfortunate problem. We haven’t completely finished setting up all the capabilities of this iPad with its ability to use the cameras on the inside of your frig, to see what you have, to help with setting up shopping lists, & help with customized recipe plans, your photo gallery, etc. You can ask ALEXA anything … to play music, set timers, tell a joke, sync to your calendar events, ring doorbell, watch the news, dry erase board, YouTube, etc. This Bespoke is totally amazing in every way!!! Most people ASSUME a counter depth frig couldn’t possibly be big enough, or don’t know they exist. I think if more people utilized a counter depth, they’d realize how much prettier their kitchen looks & how much more room they have in their kitchen! This is the best one I’ve ever seen & used! NO hiding spots for anything to spoil & get forgotten about, it seriously is BIG enough inside! Best Buy Customer Service has been impeccable from Eric in the Bakersfield store to Christopher from Geek Squad! I received clear text messages, timely phone calls & frig arrived when promised. Everyone has been very professional! If you’re in the market for a new frig, you need to CHECK this one out!!!

I recently purchased a Samsung refrigerator from Best Buy, and the entire experience was excellent. The sales team was knowledgeable and helped me find the perfect model for my kitchen and needs. They answered all my questions, explained the features clearly, and made the buying process quick and easy. The refrigerator itself is sleek, spacious, and runs quietly — I absolutely love it! From the in-store experience to the delivery and setup, Best Buy delivered top-tier service every step of the way. I’m extremely satisfied with my purchase and will definitely be back for future appliances. Highly recommend both the product and the store!

This fridge is more than I expected in the best ways! Fun, easy to use, and more spacious than it looks. Def recommend getting this fridge from Best Buy!