Customer Ratings & Reviews

I am extremely disappointed with my experience purchasing a refrigerator from Best Buy. I bought a brand-new refrigerator, but what I received was clearly refurbished and defective. To make matters worse, Best Buy sent me a defective device not once, but twice. This has been a terrible inconvenience, and the customer service throughout this process has been very poor. The delivery service was unacceptable as well. The driver used his dirty shoe on my kitchen towel to wipe up water he spilled and showed no professionalism. On top of that, the delivery team didn’t even know how to properly set up the refrigerator or explain how it works. Overall, this has been one of the worst shopping experiences I’ve had. I am very displeased and frustrated with the quality of the product, the delivery process, and the lack of customer care.

I recently purchased the Samsung AI Family Hub counter-depth fridge, and I’m honestly blown away by how much functionality it packs into a sleek, space-saving design. It fits perfectly with our kitchen cabinetry and looks high-end with the modern finish that resists fingerprints really well. The Family Hub screen has quickly become part of our daily routine—we use it to display family photos, stream music, check the calendar, and even look inside the fridge remotely thanks to the AI Vision feature. That’s already saved us from buying duplicate groceries more than once. The layout is super efficient, and even though it’s counter-depth, it still feels spacious inside. The AutoFill water pitcher and dual ice makers are nice touches that make the fridge feel even more premium. It runs quietly, keeps everything perfectly chilled, and the smart features actually add value rather than being just a novelty. Highly recommend it if you want something that combines smart tech with a clean, built-in look.

Love, love, love this frig! It’s soooo roomy inside, love the adjustable temperature flex drawer & 2 large capacity ice maker drawers in freezer w/ scoop! Looks super sleek with the dark glass on top, 2 stainless steel drawers on bottom & compliments my kitchen beautifully! Cleans super easy & with NO handles, have even more room. Our last Samsung we’d had 17 years & decided to put it in the garage after the ice maker built into the door of our previous frig broke again. We’ve read that was a common problem with in door front ice makers. This time, we opted for a water dispenser inside the frig & with an ice maker in freezer. The design of this frig is perfect. No longer am I spilling water, or ice on the floor trying to fill my glass! Bespoke has a generous design inside to accommodate different sizes of glasses / mugs, as well as a built-in, detachable water pitcher! Both the ice maker & water pitcher have automatic sensors to know when to refill. Best Buy had deep discounts over 4th of July, so we decided to purchase this Bespoke with a 5 year warranty, with the HUGE built in iPad! We chose to purchase the warranty, because ANY brand can have an unfortunate problem. We haven’t completely finished setting up all the capabilities of this iPad with its ability to use the cameras on the inside of your frig, to see what you have, to help with setting up shopping lists, & help with customized recipe plans, your photo gallery, etc. You can ask ALEXA anything … to play music, set timers, tell a joke, sync to your calendar events, ring doorbell, watch the news, dry erase board, YouTube, etc. This Bespoke is totally amazing in every way!!! Most people ASSUME a counter depth frig couldn’t possibly be big enough, or don’t know they exist. I think if more people utilized a counter depth, they’d realize how much prettier their kitchen looks & how much more room they have in their kitchen! This is the best one I’ve ever seen & used! NO hiding spots for anything to spoil & get forgotten about, it seriously is BIG enough inside! Best Buy Customer Service has been impeccable from Eric in the Bakersfield store to Christopher from Geek Squad! I received clear text messages, timely phone calls & frig arrived when promised. Everyone has been very professional! If you’re in the market for a new frig, you need to CHECK this one out!!!

I recently purchased a Samsung refrigerator from Best Buy, and the entire experience was excellent. The sales team was knowledgeable and helped me find the perfect model for my kitchen and needs. They answered all my questions, explained the features clearly, and made the buying process quick and easy. The refrigerator itself is sleek, spacious, and runs quietly — I absolutely love it! From the in-store experience to the delivery and setup, Best Buy delivered top-tier service every step of the way. I’m extremely satisfied with my purchase and will definitely be back for future appliances. Highly recommend both the product and the store!

This fridge is more than I expected in the best ways! Fun, easy to use, and more spacious than it looks. Def recommend getting this fridge from Best Buy!

Amazing refrigerator! The screen is extra, but it is pretty cool. Very convenient to be able to handle all the settings on the screen. The color is a lighter black stainless color, and the glass doors are black and complement the metal look. The counter depth does limit the space a bit, and so does the separate deli drawer. That does make the space between the shelves shorter and limits the height of what you can put in.

I absolutely love my Samsung Bespoke fridge! The giant screen add a modern, high-end look to my kitchen, and the interior is ok given i get the counter depth, but it is well-lit. It’s super quiet, keeps everything fresh, and the SmartThings integration is a great bonus. Highly recommend for anyone wanting both function and style in their kitchen!

Very impressed so far. Thought the automatic doors would be a gimmick, but it's very convenient especially if you have anything in your hand. Don't need to set things down to open the door. Very happy with the counter depth.

Best fridge everrrrr!! The functionality is amazing and it has tons of space for counter depth. Love the door in door feature and water dual water dispensers. Multiple ice sizes is a nice to have as well.

We recently purchased a Samsung refrigerator, and we’re extremely happy with it. The design is sleek and modern, and it blends beautifully with our kitchen cabinets—enhancing the overall look of the space. What really stands out is the thoughtful internal layout. There’s plenty of storage, and the compartments are well-designed to hold all types of food—fresh produce, dairy, leftovers, and more—making organization easy. One feature I absolutely love is the built-in water pitcher with its own separate compartment. It’s convenient and promotes healthy habits. There’s also a dedicated section for water bottles, separate from the freezer and main fridge area, which is incredibly practical. Samsung also offers various size and design options, which makes it easy to find one that fits your kitchen perfectly without compromise. At first, we were concerned that a 29 cu. ft. model might not fit our kitchen space. But after researching, we found a 23 cu. ft. version that fits like a glove and still meets all our storage needs. Overall, I’m very pleased with this refrigerator. It’s stylish, functional, and smartly engineered to suit different lifestyles and spaces.

I cannot overstate how much this refrigerator has transformed my kitchen. It is not just an appliance; it is a stunning piece of modern furniture and the true centerpiece of the room. The counter-depth design makes it look perfectly built-in, giving my kitchen a streamlined, high-end custom feel that standard refrigerators simply cannot match. The organization system is flawless. The 4-door French Door configuration offers incredible flexibility, especially with the FlexZone compartments that can switch between fridge and freezer temperatures. Everything is easy to find. This enormous screen is a game-changer. It's the ultimate communication and management center. We use it for meal planning, looking up recipes right on the door, streaming music, and displaying a family calendar that everyone can see and update. The internal cameras are surprisingly useful—I can check if I need milk while I'm at the grocery store! The AI integration streamlines everything. If you are looking for top-tier cooling performance combined with unmatched design and smart home integration, this is the refrigerator to buy. It is worth every penny and then some. Highly, highly recommended!

Just when you think something as basic as a refrigerator thats been around for a very long time cant be improved, you come across the Bespoke refrigerator from Samsung to get you excited about technology and innovation in something thats a basic everyday need. This refrigerator is awesome, gorgeous design (we got the white glass) and although it might have features that may go unused (like it taking pictures of what you put in and take out of the fridge to help remind you of what you need to buy next time youre at the market), it's one of those things that is just cool to have. The self filling water jar, the 2 different size of ice it makes, its just about everything you didn't know you needed until you have it

The color is different, but the features are top-notch. The color didn’t appeal to me, but I’m sure others will find it useful.

I kive this fridge its so classy and beautiful and works amaing 10/10 i would recommend it

Very spacious and beautiful fridge. It has big screen which is very fancy and looks great in the kitchen

We went with the Samsung Bespoke Counter-Depth French Door Fridge, and I’ve got to say, I really like it. I love the fact it has the screen on the front—it’s a slick feature and fun to use. I also like that we can swap out the colors of the panels anytime we want, which keeps things fresh if we ever want to change up the look. The middle drawer is one of my favorite parts too. Perfect for beverages or snacks, and you can control it separately, which is super handy. Now, the counter depth… this is where I’m torn. I love how it doesn’t stick out like our old fridge, and it makes the kitchen feel more open. But at the same time, it’s not as deep as a standard fridge, so some of my bigger pans don’t fit as easily. Definitely a trade-off. Best Buy delivered it, and the delivery crew was amazing. They took care of everything and made the whole process simple. Overall, I’m really happy with the fridge. It looks great, has some awesome features, and fits the space perfectly. Just know going in that you’ll give up a little depth for that clean counter look.

This refrigerator is absolutely amazing !! It has lots of space and it makes very little noise. Its equipped with Alexa and youtube, and several other widgets including weather. The scrern can be customized with pictures and sleep mode among so many other cool features. My son loves that he can watch youtube while doing dishes and i enjoy my favorite music or podcasts while cooking. I can also explore recipes. It's cold water and ice maker are also great features. Not forgetting that the freezer section is also vety spacious There's so much functionality and fun to this refrigerator.

Perfect, Stylish, and Modern Absolutely love this Samsung fridge! It’s the perfect combination of style and functionality. The sleek, modern design fits beautifully into our kitchen and instantly elevates the space. It’s quiet, spacious, and thoughtfully laid out — everything has its place. Cooling is consistent, the lighting is bright but soft, and the smart features make everyday use even more convenient. Highly recommend for anyone looking to upgrade their kitchen with something both practical and elegant.

I like the design and AI feature and user friendly

Amazing refrigerator. The tv on the front has everything you need and I love the ice maker. It makes mini cubes and regular size. Easy to clean and a lot of freezer space!