Customer Ratings & Reviews
- Model:
- RF24BB620012/AA
- SKU:
- 6493533
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the BESPOKE refrigerator for its sleek design, convenient water dispenser, and overall excellent performance. Many appreciate its amazing capacity and perfect size, while also noting its quiet operation and desirable features. Some customers have expressed concerns regarding freezer space, fingerprint visibility, and the upkeep of the stainless steel finish.
This summary was generated by AI based on customer reviews.
Refrigerator from Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is not worth the price we paid for it. Samsung is very difficult to deal with. I suggest if you purchase this refrigerator, purchase Geek Squad coverages largerest package. This is the second Samsung product we have purchased and it will be the last.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JohnH,
We'd love to hear about your refrigerator experience to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1145997876 to help our team pull up your information when you message us.
Have a great day.
^Aloe
We love this fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is fantastic! We love it. It got cold super fast and we love the pitcher you can infuse water with and the two different ice shapes. Bigger than we thought it was going to be too. More than enough space for our family of three. Love the smart things feature and the ability to control and check temperature and ice machine. I am only giving it three stars because we bought it open box and the condition was considered “excellent” and there’s a huge dent in the freezer door that we know we didn’t cause. Luckily we want the white panels so we are requesting the free extra ones Samsung provides you so the dent won’t be there for long but unfortunate that Best Buy thinks excellent condition includes a dent the size of a golf ball. Also, fingerprints are very noticeable in the stainless steel so I recommend one of the color panels instead.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Delivered with a damaged panel
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered with a damaged panel and it's been a headache getting a new one. Best Buy sends out a third party to change out the panel but they didn't order a new panel or give one to the delivery guys. The delivery people aren't Geek Squad. Finger pants show up immediately.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
Disgusted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The entire experience was apocalyptic. Refrigerator never worked. I lost all my food. I had to clean the smelly mess all myself. Meanwhile fighting with best buy exercise some resolve. Long story short I purchased first week of Oct 2024 and they removed the DOA device today a month later.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ShawnSes,
Thank you for choosing Samsung for your refrigeration needs. We completely understand your disappointment and are saddened that you no longer have the product. We would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Great refrigerator! I understand the great reviews
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator! I understand the great reviews on Samsung bespoke products. Cool ice machine that puts out two types of ice. It’s great always having a pitcher of cold filtered water in the door too.
I would recommend this to a friendBad product and worthless warranty
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator makes a constant rattling or buzzing noise. Also the water pitcher will not autofill if it has the slightest condensation in the pitcher. The warranty is worthless as Samsung's service provider will not show up for their scheduled service appointments. Never buying Samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Joseph,
We understand your dismay about how the refrigerator works and with the technician's visit.
We recommend contacting our Support Team via the link below to speak with a live representative to assist you better should you need to follow up on the repair.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Could have been a 5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the fridge is excellent. Enjoy the water pitcher with infuser. Only bummer is that it didn't come with the riser clips as advertised in the manual (only reason it's not a 5).
I would recommend this to a friendPerfect
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it's amazing. Works great. Plenty of space. I love that it comes with a refillable water jar.
I would recommend this to a friendGreat Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my fridge. Beautiful streamlined design, roomy and efficient. Very quiet.
I would recommend this to a friendRefrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The capacity is really amazing, its a great fridge with a sleek look
I would recommend this to a friendGreat fridge. Horrible service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible customer service and professionalism. I had to reschedule 3 times to get my fridge installed. And it’s still not complete. Colored panels we ordered aren’t even available. The product itself is great. But so much headache to get it hooked up. I was in my new house for a week with my fridge just sitting in the garage waiting to be installed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number: 1144854751
^^Ross
ms
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We received our refrigerator and after it was hooked to water line, the filtered water picture began to over flow. Had to turn off ice maker as well. Still waiting on our replacement refrigerator. They did leave this unit until our new one comes in. The men that delivered went above and beyond to be helpful and kind.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't look good in my kitchen. Looked out of place in my kitchen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, Refrigerator.
We apologize that your experience with the refrigerator was less than ideal. We appreciate all feedback that helps us understand how to improve our products.
Should you ever need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144868778)to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Dont buy! Read this.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working in 4 months - cooling system failed. no one taking responsibility
No, I would not recommend this to a friendBrand response from Samsung
Posted .We strive to ensure that your refrigerator functions at its best, Vikas. Let's help you out.
Please refer to the link below should your refrigerator experience cooling issues. Click the hyperlinks and watch the instructional video for tips.
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147177959, to help our team pull up your information when you message us.
Have a great day.
-John
Autofill pitcher and ice maker stopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Autofill pitcher and ice maker completely stopped working after 3 weeks. Do not recommend taking a chance with this refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .This is saddening for a newly purchased fridge. Let's get you the help you need, JacquelineP.
To improve the ice maker's efficiency, please follow the troubleshooting guide below. Also, please watch the YouTube video fully and click on the embedded links for additional help.
Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
We highly recommend browsing the link below to help with the autofill pitcher's diagnosis. Please visit the included hyperlinks.
Autofill water pitcher doesn't fill:
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147093393, to help our team pull up your information.
Have a great day!
^Chrystel
Broken parts dented
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good fridge sent a dented one then send another one with broken parts on the shelving. Best Buy getting sloppy no help on getting the replacement part
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Not reallywhite
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great design but the “white glass” comes looking much more light grey
I would recommend this to a friendBrand response from Samsung
Posted .Good day.
We appreciate your review of this product, SusanB!
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
—Vannesa
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very noisy , and when I mean noisy, I do mean noisy. It’s not worth the price that’s for sure.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day!
Let us help you identify and avoid the noise coming from your refrigerator.
A refrigerator is never completely quiet, even when it's new. This guide will review potential noises and advise you of any steps you should take when there is something you can do to prevent the noise.
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE&t=2s
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145233965) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Worst experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’d love to review it except every time I schedule a delivery you guys cancel it a day or two before and can’t provide a reason as to why
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
- Pros mentioned:Water pitcher
Love this counter-depth refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like that the ice is inside the freezer section. It cuts down on freezer space, but there's still enough room for normal use, maybe too small for a family of 4+. 2 vegetable/cheese/meat chill drawers so nice. Room for cans/beverages in separate compartment with water pitcher. I also put my butter in here. The white glass is clean looking. I went with counter depth this time, which is really less obtrusive than regular fridge.
I would recommend this to a friend