Customer Ratings & Reviews

Great fridge! But beware the thick doors if you have a countertop or doorway that might be tight. The fridge is lovely and feels like a really nice product - quality is good! We sadly had to return it because They don’t include the door opening measurements on Best Buy’s website - Hoping the next one we order will fit.

The refrigerator worked great and the service was the best.

Refrigerator is good - different configuration than previous model we had. So, taking some time adapting to it. Wish the water dispenser was on the outside. And freezer door hard to pull out with ice dispenser on top shelve. And unit sits low, so have to avoid hitting my feet when pulling out freezer door. But for the price, it is acceptable.

This fridge is FANTASTIC! 2 types of ice, a beverage center, and more than enough room for everything. You will love this fridge!

I love the look it in my house. No handles. Just a very good clean look.

Love the fridge BUT if your floor is not level, good luck getting the french doors to line up so the flap opens and closes as needed to seal the fridge. HOWEVER - RESOLVED by removing the plastic piece in top center (two screws) added a couple washers behind it and reinstalled - problem solved level or not.

Our fridge freezer was delivered on July 23. All was well. Then it stopped cooling and freezing completely on August 13. The lights are on but no one’s home. In just a few weeks it failed. And Samsung is making us wait a week for a technician. Best Buy won’t replace it because we are beyond the 15 day return window. And we have lost more than $500 worth of food. This fridge freezer cost $2,000. I cannot tell you how disappointed we are with the appliance, and with the customer service. We had to spend another $130 on a college fridge to tide us over. Buy your big appliances from somewhere else and don’t buy a Samsung.

Very sleek and slim. Fingerprint resistant is awesome!

Had the fridge for about a month. Looked good and seemed to work well but we had an issue with the left door not staying open which was a nuisance when putting in groceries or taking things out. Had a technician come out to try and repair but was unsuccessful. I see online there seems to be a known issue for this. Will be returning. Also, the beverage center is small so you can fit a few water bottles but mostly everything else has to be short like can size.

Can I give 0 stars? 4 1/2 month old refrigerator stopped cooling (fridge and freezer). Came to my account on Best Buy for customer support, explained situation, they forwarded me to Samsung. After being on hold for too long chose texting option. Went through 'reset' and was told it could take 4 hrs for display to show temp and 28 hrs to actually achieve set temp. This was late afternoon early evening. I asked about the fact that the compressor was not coming on. I was told that it would. It never did come on and the next morning the inside temperature had went from 67° in the fridge to 73. Had to wait until after work to contact customer service yet again who I had to provide all the information to a second time even though I was told by the first rep I wouldn't have to. They put in a ticket to schedule service and said it could take 1 to 2 days. It was another day before I was contacted by a service rep who again had to check the warranty and then I was informed it would take another one to two days for someone to contact me to schedule service. As of right now I'm on day three without a refrigerator looking at one to two more days before anything is even scheduled. Not to mention the $300 plus of food that I have lost. At no time in this entire process has anyone ever seemed concerned that I am without a refrigerator totally plus the loss of my food. There has not seemed to be any sort of urgency to get me help. The most I have gotten was "we apologize for the inconvenience". Really? Inconvenience? That's what you call it? Terrible product, service and company. And unless they do something extreme pretty quickly, I will never recommend and will in fact do my best to make sure others do not go through the same, which can only be guay y not purchasing products from them. I actually think it's cooler outside today than it is I side this fridge.

Don’t like that top shelf has no support as second shelf does. As don’t like that bottom drawers can’t be opened unless you open both doors. Am mixed with no handles like this but don’t like having finger prints all over. No happy with little shelves what can one put in them?

excellent product, good price and quality service.

Me and my husband just bought our home and added this beauty. It fit the space well, especially since we got one more in line with our counters. Plenty of storage and I love the 2 I've size options. This was a good purchase and great new addition.

Great refrig. I would recommend if you have the space

I honestly can’t think of anything negative to say about this fridge! Wasn’t sure about getting the beverage center at first but now I realize convenient it is. Would definitely recommend for anyone in the market for a new refrigerator.

Very bad design of left door stop that should automatically slide in and slide out. The plastic on top is just short of height that does not give enough push such that it opens and closes

The doors are poorly designed and bang into each other. The door broke 1 month past 12-month warranty. Samsung told me to buy a $150 part and fix myself. Door clip broke off the bottom of the door.

1 star the refrigerator was suppose to be be finger print resistance.

I cannot state how much I love this refrigerator. I was replacing a Samsung refrigerator due to problems with the ice maker and leaking. Initially, I opted for a different brand. I ended up having to return it because the ice maker was awful. Took a chance with this Samsung since the ice maker is different. The ice bin and water being on the inside has been such a bonus- and not something I thought I’d want. But it stays so clean, especially with my hard water. No scale buildup anywhere, especially not where people can see. The pitcher is invaluable. I cannot tell you how many times I’ve used it, and it’s made getting larger amounts of water at once so easy. We primarily use it for refilling our drinking water vessels, our cat fountain, and our coffee pot. But having the option for a regular dispense is also great. The freezer is on the small side, but that’s not a deal breaker. The ice is delicious, and the two types are a nice touch. The smooth front is sleek looking, but there is one thing to note about the doors. We got this size because it is counter-depth. However, our fridge sits inside of an alcove against the outer wall. Because these doors open the way they do, the fridge has to sit forward, essentially cancelling out the counter-depth. It’s not a huge deal to us since our previous fridge also stuck out. It’s still early on in our relationship, but so far, I’m a big fan.

I am writing to share my feedback on the new refrigerator I bought from your store last week. I am very happy with my purchase and I would like to highlight some of the features that impressed me the most. First of all, the refrigerator has a modern looking design that fits well with my kitchen. The stainless steel finish and the LED display give it a sleek and elegant appearance. The refrigerator also has a spacious interior that can accommodate all my groceries and leftovers. The adjustable shelves and drawers allow me to organize my food items easily and efficiently. Secondly, the refrigerator has great features that make it convenient and energy-efficient. The smart cooling system maintains the optimal temperature and humidity levels for each compartment, ensuring that my food stays fresh and tasty. The ice maker and water dispenser provide me with chilled water and ice cubes whenever I need them. The refrigerator also has a door alarm that alerts me when the door is left open for too long, preventing unnecessary energy loss. Overall, I am very satisfied with the new refrigerator and I would recommend it to anyone who is looking for a high-quality appliance. Thank you for your excellent service and support.