Customer Ratings & Reviews
- Model:
- WE602NS/US
- SKU:
- 6634681
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
BAD COMMUNICATION AND VERY BAD MANAGEMENT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY BAD EXPERIENCE.... WE HAD LAUNDRY EQUIPMENT ORDERED WITH PEDESTAL ALL AT ONCE SO THAT CAN BE DELIVERED AND INSTALLED TOGETHER (NOT TO MENTION WE PAID FOR INSTALLATION)... BUT WITHOUT NOTIFICATION THEY COME UP AND DOES NOT BRING ALL THE STUFF FROM ONE ORDER AND THEN I HAVE TO RESCHEDULE AND THEY AGIAN WITHOUT NOTIFYING ME JUST DROPPED OFF PEDESTAL SO I HAD TO KEEP ON CALLING THEM AGAIN AND AGAIN SO HAVE THEM COME OUT TO INSTALL....VERY POOR COMMUNICATION BY BEST BUY TEAM...VERY DISAPPOINTED AND WILL NOT ORDER FROM THIS COMPANY EVER AGAIN
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We know your disappointment with your overall experience with the laundry equipment installation.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Pleased purchaser
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The storage drawer is a life saver for a short person like myself
I would recommend this to a friendBest Buy has no customer service!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy has no customer service!!! Good Luck trying to reach anyone by phone. No courtesy call waiting all day to find out items are on back order. No one in their stores of any authority to resolve issues. An absentee landlord that used to be an electronics giant. Expecting customers to pay monthly payments for items not received with no idea when they will arrive? Retail is truly dead!!!! Stores look empty and ransacked, understaffed and dead. Used to love going there, such a shame.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We can't even imagine what you are going through right now. We are here and we will do our best to help you in every way possible.
We would like to speak to you directly to confirm some details and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146671354), to help our team pull up your information.
Have a great day!
^Rodel
Returns was easy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told this would fit my BESPOKE WASHER DRYER had to send this back
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Xzavier,
Thank you for choosing Samsung for your laundry pedestal needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Washer dryer combo pedestal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad product. It arrived already damaged. Only the top 4 corners have support or you can crush the unit if you don't align the washer directly entered when setting on top. My washer dryer combo is sitting on the floor without the pedestal.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Not stable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it it’s unsustainable because of the high
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We appreciate you sharing your sentiments about the Samsung pedestal. Feedback like yours will certainly help us to continue improving our products and customer experience.
Thank you for choosing Samsung and have a great day!
^Rainly
Fits the washer and dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Almost exactly what my son wanted. Would have rated 5 star had the color been available for the same price that he wanted.
I would recommend this to a friendConsumer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheaply made. Installation by Best Buy was difficult. Not on time, broke the water access.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with the delivery and installation of your Samsung pedestal, please contact Best Buy's customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Washer & dryer stands
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm glad I got these stands for my washer & dryer the help.
I would recommend this to a friendInstall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience. Unprofessional and no follow through on Best Buy’s part
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We understand your frustration about the experience you had with the Samsung pedestal. Let us assist you.
Please see the link below for the steps to installing the pedestal. Kindly watch the video inside the article.
https://www.samsung.com/us/support/answer/ANS00033270/
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Damaged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item was damaged and plus the color was wrong on the box
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact the Best Buy customer service department at (888) 237-8289. Avbailalbe 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
kool
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very study and high end look will buy for washer in the future.
I would recommend this to a friendRight height
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect Raised the washer to the perfect height with nice amount of storage.
I would recommend this to a friendVery nice but will dent super easy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful but fragile. Ours came dented despite no outward damage to packaging. Both corners of the front drawer had a pressure impact dent. BB replaced for us no problem. The outside material on these is very thin and will dent/damage super easy.
I would recommend this to a friendQuality pedestal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The pedestals we purchased helped a lot with the height of the washer and dryer
I would recommend this to a friendDented
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two pedestals and both were dented. The dents were on the sides so I kept them. I tried to call Best Buy to report this but there was a 15 minute wait time on hold. I didn’t want to lug them back.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to inquire about getting a replacement for the dented pedestals.
Have a great day.
-John
Terrible Expierence
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased two pedestals for My Samsung washer and dryer. it was to be installed and was notified on the day of delivery that they were going to leave it at the front door. I called in immediately and said cancel the order, If it’s not going to be installed, she said she cannot cancel it. I called to speak to the store manager could not get through. When I called back, I spoke to Carlos at customer delivery supposedly my concierge. He said he spoke to the truck after putting me on hold and they were going to install it out of the goodness of their heart. Three hours later the pedestals arrived. I asked, were they going to be installed? The driver said he doesn’t speak English And the other person who was with him said they were not installing and had no idea ablut the installation. I refused the product because of the size I don’t have the type of vehicle where I can take the product and bring it back to the store. After spending almost $7500 in the last year at Best Buy I guess they don’t need my business anymore. Very disappointed.! Don’t lie to your customers.!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Pedestal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It comes in handy for storing your laundry supplies. It also make your washer and dryer more accessible so you don’t have to bend down to get your laundry out.
I would recommend this to a friendLove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the washer and dryer. I wish the green pedestal was available and not out of stock. Once I have those, its gonna be the best purchase ever.
I would recommend this to a friend