Customer Ratings & Reviews

Refrigerator never cooled off. Freezer worked fine. Samsung customer service was good, but it has taken nearly a month to get resolved. No service available in our area.

So very disappointed. We bought this fridge in 2021 for our first home and it has been nothing but issue after issue. The beverage center was a creative thought, but it does not work consistently. The pitcher will fill up one day, and then not fill up for weeks. We've tried all trouble shooting and no success for a consistent fill. In addition to this, the ice machine also lacks consistency. Again, a good thought to provide the option of big or small cubes, but the actual ice machine will decide when it wants to make ice. It's been about three weeks now that neither ice tray has made any ice. Not a single cube. We've done all trouble shooting, and again, no success. This fridge was close to $4000 when we bought it in 2021, and it was NOT WORTH THE COST. At least it does its basic job of keeping food cold, but the other factors that made this fridge stand out to us are completely lacking.

I received this fridge as a replacement. This is fridge is the best looking one out the Bespoke fridge. I love how it has 4 doors.

What a piece of junk. Within 10 months, the ice maker broke, leaked water everywhere. then at month 15 ice maker broke again, this time out of warranty. Only 1 year warranty? Yep 1 year and Samsung Care should be called "Samsung Careless"... Then at the 2 year mark the entire fridge is busted, all cooling stopped. Fridge and freezer room temperature and all food spoiled. Wasted almost $3,000. Decided I'm not putting another penny in this horrible product, had it hauled off and bought an LG which so far has been working flawlessly.

This is a great fridge if: a) You are lonely (because you'll get to meet a bunch of service technicians) b) You don't have any source of music to listen to (because you'll spend a lot of time on hold with Samsung and/or the local repair service company) c) You need to clean your kitchen floor and never get around to it (because they leak! The water that pools on your kitchen floor is a convenient source of water that needs to be wiped up. My first one started leaking after about a year, then after 3 years the top section stopped cooling. That fridge was replaced as unservicable after 6 visits and 8 hrs on the phone. Brand new version - warranty replacement, started leaking after about a week.) If you're not interested in these bonus features, there might be a better option out there for you.

Good buy! The product is seamless and operates smoothly.