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Customer Ratings & Reviews

Your price for this item is $3,699.99
The comparable value price is $4,499.99

Customer reviews

Rating 4.5 out of 5 stars with 233 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are impressed with the Bespoke refrigerator's overall performance and its attractive design, making it a stylish addition to any kitchen. The convenient water dispenser and the spacious capacity are also highly appreciated features. Additionally, users enjoy the smart features, finding the integration of Alexa and Spotify particularly useful.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 233 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Beautiful and easy to keep it clean

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful and specious fridge so easy to maintain and to navigate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Fridge/Freezer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    our family is loving the new fridge, the beverage station and 2 ice trays are top features they like. I like the sliding freezer trays.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Enjoying new fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been very happy with fridge. Everything has a place and everything is visible. Really prefer the vertical freezer vs a pull out pit where everything disappers. Kids really enjoy drawing pictures and saving their digital art on fridge interface.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We’re love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Great purchase. Do not need to buy an additional freezer once I was able to get everything in this freezer perfectly organized. We had to wait for the refrigerator but it was worth it. Best Buy delivered the refrigerator a month earlier than first expected.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! So far no issues only disadvantage which is not a big deal is that it does not have a cheese tray… other than that is so easy to maintain and organize. Flex zone is a plus

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far so good its going to take awhile to learn everything about this fancy fridge.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has its own issues.. the water filter is not that great. Tested the water from the refrigerator and found the tds is not all effective.. and effectiveness is like any other ordinary refrigerator... Paying so High price just for the screen is also not making any sense to me now. I would have brought a bigger smart television. That's just my view..

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi GovardhanaR,

      Thank you for sharing your experience with us. We understand how important water quality and overall value are when investing in a Family Hub refrigerator, and we’re here and fully willing to help review your concerns in more detail.

      To look into this further, including the water filter performance and any questions you have about the unit’s features, please contact us through any of the channels below, and our team will be ready to assist:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1151538709) to help our team pull up your information.

      Thank you.

      ^Camille Samsung

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That merchance is so much beutifull make nice you kitchen

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better Samsung - I Hope

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful unit. Functioning well our first month. The open ice tray will take some getting used to. Should be a better long-term experience than my last Samsung which had the icemaker mounted in the refrigerator - nightmare! I have high hopes for buying my second Samsung.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Samsung family hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely stunning refrigerator, love the screen.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Excellent purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’re excited with this purchase, the smart refrigerador es beautiful inside and outside. Excellent service on Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice fridge pricey but nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a very nice fridge the amount of space is nice compared to previous model. Hope it last longer then its predecessor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent everything works perfect has a lot a features

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Loving my futuristic fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving the fridge so far. I am in love with the tech. Here are some occasional glitches with the screen, but that can be expected. It’s keeps the food cold, love the ice variety and I love that the ice maker is in the freezer instead of in the fridge. I use the picture feature to display our family photos and it is a conversation piece in the kitchen now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love the AI cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really really smart refrigerator, instead of multiple inside cameras y has only one facing the outside but with AI it can detect whenever you put in or take out a product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love the incredible convenience of being able to check what's in my fridge from anywhere! No more guessing what to buy when I'm out grocery shopping—it's a game-changer! The spacious design allows for fantastic organization in the freezer, and that's not all! This fridge isn’t just for food; it doubles as a stunning picture display and a powerful speaker. Imagine watching recipe videos right on the fridge while you cook—it's everything you could ever want in a kitchen appliance!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great but had a slight hiccup

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service was great: Anthony and Dante was very helpful in facilitating the purchase and delivery of this appliance. As for the appliance itself.It seems to be a nice refrigerator. I like the technology it offers and the sleek look in the kitchen. However, the very next day after it was delivered, I noticed over frosting on the door and sides of the freezer. I found out it was a sealing issue.Best buy sent out someone to fix the problem.Everything else seems to be working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything is awsome!!!!!!!!! the screen is so cool

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Bespoke

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this fridge. It has the perfect storage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love this fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet and nice looking refrigerator. Ice maker is my favorite part and my wife loves the beverage station.

    I would recommend this to a friend
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