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Customer Ratings & Reviews

Your price for this item is $3,399.99
The comparable value price is $4,229.99

Customer reviews

Rating 4.5 out of 5 stars with 99 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-99 of 99 reviews
  • Rated 5 out of 5 stars

    Samsung ftw

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Samsung appliances has done us right for many years. First installer from Best Buy was god awful though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung smart hub refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. That’s it .That’s all. That’s the review.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing fridge to replace the old one that was starting to make noise

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge has everything you need and so much more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge is very nice looking. It is great having a smart hub in the kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge. Looks very modern with a lot of space

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing fridge and I could not be happier with the size of the screen!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice refrigerator. Has a lot of space. Easy to navigate..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung bespoke 29cu ft

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. The Tech on this fridge is really great

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    not like expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not like what expected to be like how they explain it for us Digital screen very slow docent work always

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      We understand how you feel regarding this fridge. We are here to assist you.

      We recommend checking the resources below for steps to take when the screen is slow. Please watch the video and kindly click on the embedded words for more details.

      Update the software on your Samsung Family Hub smart fridge:
      https://www.samsung.com/us/support/answer/ANS00086663/

      Should you still need support, please don’t hesitate to reach out to us through the channels below.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, provide us with this reference number (1150384802), and it will help our team pull up your information.

      ^Rodel Samsung

  • Rated 1 out of 5 stars

    Damaged refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased my refrigerator on July 7, 2025. It was delivered August 22,2025. When it was taken off of the truck and out of the box, it was badly damaged by the fan. They took it back and now they are telling me I won’t be able to get another one until October 7, 2025. I’ve taken all of my food out of my old refrigerator because it’s not cooling. I’m in a real bind. This is so unacceptable. I’m not happy at all!!! Best Buy has not offered any kind of compensation for my inconvenience. They act like it’s no big deal at all!!!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Rated 1 out of 5 stars

    Awful experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible experience. Stopped working 1/2 hour after it was delivered on Aug 20. Been trying ing to get it fixed ever since. Missed service calls, no shows, and multiple phone calls.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst delivery update and system, long wait

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad Delivery time change last minute to evening after I have been waiting for almost 2 weeks to get the item

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi FidiaN,

      To better address your experience with the delivery schedule of your refrigerator, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific concern.

      -Kimberly Samsung

  • Rated 1 out of 5 stars

    Forced Ads Being Rolled Out

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung is forcing ads to these screens with no option to opt out.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very bad service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bad service, the refrigerator broken for delivery

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      -Ricardo Samsung

  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Best fridge ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the coolest fridge ive ever owned. The pitcher refilling itself is cool for filling up coffee in the morning. Or stsnly cups and such. It makes enough ice for 6 people who use a lot of ice to be happy. And the camera ai thing is neat. It tells you all kinds of things. Helps with rotating groceries so you know for sure they are being used. And it makes recipies. I made a shrimp and rice dish off the recipie guide and it was good. My one gripe is that getting ice at nitlght is quite loud. But so was the old fridge dispensor when you wanted crushed ice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A good purchase overall

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a really cool fridge! Everone that sees it, loves it. My kids can put things on the calender app so we all can stay on the same page. We love to look up new recipes on the food app to prepare. My kids also love the trivia app which is sadly being eliminated. I am concerned about the shelves in the fridge portion as they are so wide and I dont know how much load they can carry. They already look a little bowed. Bixby is a joke

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great screen size!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New 32" family hub+ looks amazing! Great update to the tablet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can listen to music and all the things in my refrigerator show. So it helps me shopping!!

    I would recommend this to a friend
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