Customer Ratings & Reviews

I'll start to say that I didn't went to the store to buy this referigerator, however the seller pictured it to us as a great refrigerator and we were indeed attracted to features like the touch on screen and the option to use the drawer as refrigerator or freezer. The seller told us that the we can intalled ourselves because we only had to connect it to the water. Well some days after the first month in the house, the refrigerator aleady had a huge leaking of water coming from the inside of the front panel that we solved purselves by turning off the water so no more ice or water from our new refrigerator. We paid for the Best Buy 3 years warranty just be told that the refrigerator is under the Samsung warranty for the first year. We call Samsung to order a repair and we were asked so many questions including having to check with picture if the refrigerator was "level" and suggesting that we may have to pay for some repairs for wich the lady had to listen to me, seriously!#. Now, the touch up screen stopped working and we went to the store looking for asistance, but the 'manager" Lilly from the Killeen, TX store, didn't even care to talk with us at least to listen and present us with alternatives. We obiously got a defective and expensive appliance that hopefully Samsung would either fix or replace. At this moment and facing many issues, I don't recommend this refrigerator at all. To Best Buy, you guys can do better. I paid for membership and extended warranty just to be ignored and not listened on my concerns. I have a great purchase history with this company, but this may be my last one.

Such an incredible upgrade. Love the touch screen, ice maker, water dispenser, overall aesthetic.

Love this fridge! Very advanced a little hard to learn but still really nice!

Best product ever i am addicted to Samsung technology and i feel like Bestbuy sales better quality electric tech.

The whole reason I made this purchase was to have wifi and AI included with a nice big touch screen, it's been a week now and I've exausted every wifi connection possibility. I spoke with both samsung several times and internet provider and both it seams are blaming each other, I even purchased wifi extenders and placed through out the house increasing the signal strength, and still the unit will not connect to wifi, I have a separate Hotspot for traveling I use for laptop, I did try connecting unit and it did connect briefly but unit cuts out all the time. Short of changing internet providers from Optimum to maybe verizon as a possible remedy I'm not sure what else to do aside from sending unit back to bestbuy for exchange.

I used to think a fridge was just a cold box for milk and leftovers. Oh, how naïve I was. Then… she arrived. The Samsung Bespoke Four-Door Family Hub. From the moment she lit up my kitchen with that glorious giant touchscreen, I knew life would never be the same. It’s not just a fridge—it’s a life partner, a confidant, a personal assistant, and an entertainment system wrapped in stainless steel glory. I can ask her what time it is. I can ask her what’s in my fridge. I can play 8 Ball Pool while waiting for my ice to drop like diamonds from heaven. She doesn’t just hold my groceries… she judges my grocery choices with quiet dignity. She whispers, “Hey bro… maybe buy a vegetable?” She then pulls up a recipe for chicken and broccoli without me lifting a finger. The water pitcher? Oh, it fills itself. I put lemon in there and suddenly I’m drinking water like I’m in a spa in the Alps. The dual ice maker? It’s like having a tiny Arctic expedition team dedicated to only me. Nugget ice for chewing, cubes for chilling—pure luxury. And let’s talk about the Bixby voice assistant. I walk into the kitchen at 2 AM, whisper “Hi Bixby,” and she softly replies, “Good evening, King. Would you like to know the weather in Bali or start a cooking timer for your midnight pizza?” Do I need a fridge that can show me YouTube videos, control my lights, display my calendar, and let me leave doodles for my family? No. Do I want it? More than air itself. This isn’t just a fridge. It’s the crown jewel of human innovation, the Tesla of kitchens, the guardian of my snacks and my soul. If I could give it six stars, a Grammy, and a Nobel Peace Prize, I would. In conclusion: Buy this fridge. Name it. Love it. Respect it.

I think this is a cool fridge that's definitely taken the center of attention in my kitchen. I think that it does what it supposed to well enough but I think that the flex drawer should be able to be made into a freezer not just "soft freeze" which is 23 degrees. Additionaly the auto open feature randomly opens the fridge without anyone around it, lastly the flow/speed of the water dispenser is PAINFULLY slow I have no idea how there no complaints about this!! Lastly, I think they could make the fridge shelves a little longer so that they could reach the door storage, otherwise there's just unused/wasted space.

Very nice Fridge. Big screen, Very spacious and good looking.

The Samsung Bespoke 29 cu. ft. 4-Door French Door Refrigerator in White Glass looks great and offers a ton of space for groceries. It’s perfect for families or anyone who likes to keep things organized, with flexible storage options that make it easy to fit everything from drinks to leftovers. The AI Family Hub+ screen is a cool feature—great for checking your calendar, leaving notes, or even seeing what’s inside the fridge without opening the door. The AI Vision Inside can help track what you’ve got and suggest recipes, which is fun, but not something everyone may use daily. While the smart features are impressive, they might feel a bit much if you’re just looking for a straightforward fridge. The touchscreen can also be a little slow at times. Overall, it’s a great-looking refrigerator with a lot of room and a few high-tech extras. If you enjoy connected home gadgets, this might be a good fit—just be ready for a little learning curve.

LOVE LOVE LOVE this refrigerator! When I started shopping for a new fridge, I really was not interested in one with ALL the bells & whistles….touch screen, AI, wi-fi, streaming, calendars, etc. BUT, I fell for this fridge…the beverage center is utilized by my family multiple times a day and the ice maker is fantastic & makes 2 types of ice to match everyone’s preferences. And, on to the TECH…Bixby is a cool voice activated feature, the morning weather & news updates are great to catch up while making my morning coffee, the calendar feature allows for everyone to keep up with schedules and synchs and you can even stream YouTube or movies. The organization in this fridge is AWESOME! A place for everything & tons of room! Bottom line, this fridge in fantastic and I’ve never been happier with an adult purchase!

Excellent product so far. We have had it for a week and it has top notch features and it’s so fun to use. Very spacious and the smart features really are a game changer.

It’s very spacious and the Family Hub acts like a big tablet, offering streaming apps. We can read the news or watch programs while in the kitchen. We use the calendar to see what’s in our schedule for the day, we set ours up to display a slide show of family and friends photo galleries, and we use the Bixby voice control, like Hey Bixbe, open the refrigerator door”. So cool. We frequently use the auto open door with a light touch, helpful when carrying items or for those with limited mobility. The water dispenser is a bit slow when filling a glass but the pitcher refill is great. No more buying so much water bottles. The smart feature does have a slight delay so keep that in mind. And if you have other smart appliances, the refrigerator smart home integration features sync with them- In our case even tell us the status of our bespoke washer and dryer cycles. You need to keep a glass cleaner handy as you’d need to clean the fingerprints off frequently. Overall, we love the unit, although it was expensive.

Has great features, fits the area well and has a large capacity for food items.

I bought this refrigerator and i can say it is amazing, freezer storage space is awesome , i love the design with the four doors .i my kids and husband live the screen we able to save recipes on the scrren so its right at our fingertips.

After owning a prior Samsung French door refrigerator with the icemaker in the main refrigerator that froze food, it built up ice dams, and ultimately broke! I had some reservations about purchasing another Samsung refrigerator. While I do like the new refrigerator, the Bespoke model is very nice, their still is issues with the ice maker. The ice maker is very slow to produce ice, so be aware if you like to use a lot of ice. There doesn't seem to be a setting to speed up the ice maker. If Samsung has an answer to this issue, it would be great to know.

The water line to the top of the left door was leaking at the inline gasket and the screen went out after about a week, but it continued to keep everything cool and it was replaced after a week. The capacity and technical features are nice, although bixby is pretty lackluster for an AI model. Not a huge fan of the inner door storage, but the beverage station is AMAZING. Fits perfectly in my kitchen. Definitely gets a lot of finger prints. Make sure to balance it with the provided plastic ramps so the automatic doors are able to open properly.

I found this refrigerator an amazing product and the best refrigerator currently available in the market. Its super advanced smart features makes it outstanding among the rest. Big touch screen of this refrigerator is one of the key highlights, AI vision camera, automatic door open features makes it really exceptional! It has in built water filter which dispenses cool and filtered water and auto refill of the water jar inside makes this feature really awesome! I would high recommend this refrigerator who wants to add smart home appliances in their home!

The Samsung Bespoke 29 cu. ft. 4-Door French Door Refrigerator with Family Hub™ and AI Vision is a beautiful and highly functional addition to any kitchen. The customizable panels look premium, and the large capacity easily handles a week’s groceries. The AI Vision cameras help track food and send alerts when items run low, while the Family Hub screen offers recipes, calendars, music, and even TV mirroring. Cooling performance is excellent, and the dual ice makers with a water pitcher are a nice bonus. It’s on the expensive side, and the food recognition isn’t 100% accurate yet, but overall, it’s a smart fridge that truly makes life easier. Pros: Spacious, stylish, smart features, great cooling Cons: Pricey, occasional AI misreads Highly recommended for families and smart home users.

Have had this about 2 weeks. I LOVE it...cautiously! I'm so nervous about something breaking down but so far everything has been great including delivery and set up. The only issue I have had is staying connected to the family hub app. If you have teens just be ready bc they will figure ut how to game on there and you will have a group of 5 sitting around with all of their finger prints all over it. Might think about the AI bespoke washer dyer combo next! Will update if any problems occur.

I really like the design of this fridge—it's sleek and modern. All the features are impressive, and the sensor-activated door is especially convenient. I highly recommend it.