Customer Ratings & Reviews

Cool fridge and easy to use, we could control most if the stuffs from the phone. AI vision sometimes doesnt detect some food stuffs but most of the time it does. Fridge is good but the display app i would say a 3 star. The sound of the display is mono stereo so we will be annoyed with it while playing songs on it. I could link most of the smart devices to the fridge even though Some of the apps have a lag like my thermostat. Altogether fridge is great but the display a 3 star

This fridge is the best purchase I've made all year!! The Family Hub screen has been a game-changer for our family of 7. We have our calendar synced so everyone knows our busy schedule, we have chore lists on display so the kids can check off their tasks, we play music on it every morning, and so many more perks. The fridge itself functions very well, it gets cold fast, the water pitcher is so convenient, we love the small ice pellets, & it is very roomy. So many pros! As far as cons, the only thing I can think of is that there aren't a lot of ledges for moving the shelves higher/lower to create a variety of options for shelf placement. We were able to arrange them just perfectly to fit our needs though so it is not a big problem.

This refrigerator has completely changed the way my family interacts with food and with each other. The touchscreen makes it easy to leave notes, track groceries, and even stream music while we cook. The internal cameras let me check what’s inside from my phone while I’m at the store—no more wasted trips or forgotten items. The cooling is consistent, the storage layout is well thought out, and the finish adds a premium look to our kitchen. It feels less like an appliance and more like a true hub for our household. If you’re on the fence, this is one of those purchases that pays you back every single day.

This refrigerator has exceeded my expectations in both design and performance. The cooling is consistent, the compartments are thoughtfully laid out, and the build quality feels very solid. It runs quietly, offers plenty of storage, and the freezer is spacious enough for bulk items. The energy efficiency is also noticeable, which makes it a cost-effective investment. Overall, an excellent appliance that combines functionality with style. Best fridge I’ve owned stylish, practical, and super reliable.

This is a beautiful fridge. It was just delivered today so still figuring it out, but so far so good. It has some great features and we will not miss the external water/ice dispenser we had on our last fridge. The beverage center water pitcher is always full & has a little infuser cup if you are so inclined. This looks sleek in our kitchen with the other Bespoke appliances we bought & I love the auto open door & the flex zone drawer that has 5 temp settings including "soft freeze". Also, regular ice AND "ice bites" ..can't wait!

Purchased and had it delivered. Deleey guy deopped the front end hard. Whether or not that caused isses, im not sure but the freezer door was hard to open, and the water dispenser door would not open, at all. Returned, and was delivered a 2nd one which works great. It does have a minor issue with the shelf that slides back, but Samsung customer care is sending a new shelf. Love it! The water pitcher auto fill is amazing, no more waiting for bottles to fill.

Beautiful fridge with lots of well thought out uses of space. The drink center and snack areas are very unique with the ability to adjust temp in snack drawer. The screen is an interesting addition that seems like it has potential, but it is limited to the apps that Samsung has included. There is no app store which limits u to the scope Samsung has decided on! Including the use of Samsung voice service Bixby or Alexa. Google assistant (which we happen to use) is no where to be found.

Love this fridge! Very advanced a little hard to learn but still really nice!

Great refrigerator lots off storage can play YouTube videos

We are pleased with our purchase. From the room & organization to the technical features like keeping track of what's available and making a shopping list. This was worth the purchase.

Love my new fridge. Lots of room for a lot of food, compartments to store food properly and tons of ideas for meal prep using the internet.

We're so happy with our new purchase! Our 6 year fridge screen went out and this one should serve it's purpose.

I absolutely love this fridge! It’s beautiful. Works well. Love that it makes two kinds of ice. Definitely recommend

Amazing fridge, very user friendly. Love the options for ice

I'll start to say that I didn't went to the store to buy this referigerator, however the seller pictured it to us as a great refrigerator and we were indeed attracted to features like the touch on screen and the option to use the drawer as refrigerator or freezer. The seller told us that the we can intalled ourselves because we only had to connect it to the water. Well some days after the first month in the house, the refrigerator aleady had a huge leaking of water coming from the inside of the front panel that we solved purselves by turning off the water so no more ice or water from our new refrigerator. We paid for the Best Buy 3 years warranty just be told that the refrigerator is under the Samsung warranty for the first year. We call Samsung to order a repair and we were asked so many questions including having to check with picture if the refrigerator was "level" and suggesting that we may have to pay for some repairs for wich the lady had to listen to me, seriously!#. Now, the touch up screen stopped working and we went to the store looking for asistance, but the 'manager" Lilly from the Killeen, TX store, didn't even care to talk with us at least to listen and present us with alternatives. We obiously got a defective and expensive appliance that hopefully Samsung would either fix or replace. At this moment and facing many issues, I don't recommend this refrigerator at all. To Best Buy, you guys can do better. I paid for membership and extended warranty just to be ignored and not listened on my concerns. I have a great purchase history with this company, but this may be my last one.

I love it ! Super cool, a lot of space! A gray ice maker! And the best design!

Such an incredible upgrade. Love the touch screen, ice maker, water dispenser, overall aesthetic.

Best product ever i am addicted to Samsung technology and i feel like Bestbuy sales better quality electric tech.

The whole reason I made this purchase was to have wifi and AI included with a nice big touch screen, it's been a week now and I've exausted every wifi connection possibility. I spoke with both samsung several times and internet provider and both it seams are blaming each other, I even purchased wifi extenders and placed through out the house increasing the signal strength, and still the unit will not connect to wifi, I have a separate Hotspot for traveling I use for laptop, I did try connecting unit and it did connect briefly but unit cuts out all the time. Short of changing internet providers from Optimum to maybe verizon as a possible remedy I'm not sure what else to do aside from sending unit back to bestbuy for exchange.

I used to think a fridge was just a cold box for milk and leftovers. Oh, how naïve I was. Then… she arrived. The Samsung Bespoke Four-Door Family Hub. From the moment she lit up my kitchen with that glorious giant touchscreen, I knew life would never be the same. It’s not just a fridge—it’s a life partner, a confidant, a personal assistant, and an entertainment system wrapped in stainless steel glory. I can ask her what time it is. I can ask her what’s in my fridge. I can play 8 Ball Pool while waiting for my ice to drop like diamonds from heaven. She doesn’t just hold my groceries… she judges my grocery choices with quiet dignity. She whispers, “Hey bro… maybe buy a vegetable?” She then pulls up a recipe for chicken and broccoli without me lifting a finger. The water pitcher? Oh, it fills itself. I put lemon in there and suddenly I’m drinking water like I’m in a spa in the Alps. The dual ice maker? It’s like having a tiny Arctic expedition team dedicated to only me. Nugget ice for chewing, cubes for chilling—pure luxury. And let’s talk about the Bixby voice assistant. I walk into the kitchen at 2 AM, whisper “Hi Bixby,” and she softly replies, “Good evening, King. Would you like to know the weather in Bali or start a cooking timer for your midnight pizza?” Do I need a fridge that can show me YouTube videos, control my lights, display my calendar, and let me leave doodles for my family? No. Do I want it? More than air itself. This isn’t just a fridge. It’s the crown jewel of human innovation, the Tesla of kitchens, the guardian of my snacks and my soul. If I could give it six stars, a Grammy, and a Nobel Peace Prize, I would. In conclusion: Buy this fridge. Name it. Love it. Respect it.