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Customer Ratings & Reviews

Your price for this item is $2,699.99

Customer reviews

Rating 4.7 out of 5 stars with 1945 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers enjoy the BESPOKE refrigerator's beverage center, overall performance, and sleek design. Many appreciate the ample storage space and ice production. While the size and quiet operation are well-received, some customers have noted that the refrigerator is not fingerprint resistant.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 95 Showing 1,881-1,900 of 1,945 reviews
  • Rated 1 out of 5 stars

    Not happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had a problem with it since we got it not very happy with it right now

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.

      Please feel free to get back to us via the following options:

      1. Samsung: Community smsng.us/Samsung-Community
      2. Facebook: smsng.us/Facebook-Messenger
      3. Twitter: smsng.us/Twitter-Messages

      When you message us, please provide us with this reference number (1146473412) to help our team pull up your information.

      Have a great day,

      -Ernest- Samsung

  • Rated 1 out of 5 stars

    Samsung refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered refrigerator is not cooling properly and will need to be replaced.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for sharing the status of your appliance when it was delivered.

      To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

      Thank you!

      -Angelica Samsung

  • Rated 1 out of 5 stars

    Complete Failure

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a terrible experience. Best Buy totally failed me.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Rated 1 out of 5 stars

    Some one hit the button

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was damaged on the bottom the guy s tell me about it

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.

      They can either answer your question or transfer you to your local store to answer your specific concern.

      Leo Samsung

  • Rated 1 out of 5 stars

    FADA

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The water taste is so bad. It looks so cheap. The doors are not level at all.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi There,

      Thank you for reaching out. We are saddened that the fridge's water tastes bad and the doors aren't leveled. I understand that this experience is not ideal.


      To help you with this, I am providing these links below to guide you on the concern that you're having.

      Kindly click this link about Samsung refrigerator water dispenser issues:
      https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad

      How to fix your refrigerator's water dispenser:
      https://www.youtube.com/watch?v=XR86_O-ZfFA

      Ho to level your Samsung Refrigerator:
      https://www.samsung.com/us/support/answer/ANS00062321/

      You may also check out our youtube video on how to balance your fridge:
      https://www.youtube.com/watch?v=56WIrCOKoiI

      You may also check the User's Manual on pages 30-31 about Leveling your fridge and 55-66 about Maintaining your Samsung Refrigerator:
      https://downloadcenter.samsung.com/content/UM/202112/20211206163818892/FDR_RF8000B_DA68_04402B-00_EN_MES_CFR.pdf

      Should you need assistance, you may reach us via the following for immediate support:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Reference Number: 1144801760

      Thank you for choosing Samsung. Have a great day!

      ^Chrystel Samsung

  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator just looks good don’t work well.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Double charged

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was double charged for this item on July 15th 2022

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      To better assist you with this issue, don't hesitate to get in touch with our
      BestBuy Customer Service department at 888) 237-8289 is available 24 hours a day to claim a refund for the double charge.

      Reference Number: 1144745225

      Have a great day.

      ^Charles Samsung

  • Rated 5 out of 5 stars

    Love it.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving my new fridge. Having a water pitcher in the door is great, I use it all the time. It takes some getting used to having no handles like my last fridge did but it didn’t take long. Plenty of space for everything and center drawer is handy for drinks or as a meat and cheese drawer. I would highly recommend this Samsung fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Storage space

    Rated 5 out of 5 stars

    Elegant design

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the cutest refrigerators we have use.. Looks gracious and elegant with variety of color options for frames. It is spacious inside , auto water fill is the best feature available apart from buzzing sound which makes when you forget to close the doors. It is worth the money

    I would recommend this to a friend
  • Pros mentioned:
    Ice production, Storage space

    Rated 5 out of 5 stars

    Awesome Fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. It’s a great looking fridge and has plenty of storage. The dual ice maker is nice, kind of slow at first but refills pretty quickly now. The draws slide so smoothly and quietly compared to other fridges. Would definitely purchase again and would recommend to others

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Sleek and efficient design!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size, sleek design and options. The water/ice features are efficient and so nice! I would give it five stars but I do wish the door shelves would adjust in height more- there’s only one tall shelf so dressings and sauces that have tall bottles don’t have much space if that’s how you organize the frig.

    I would recommend this to a friend
  • Pros mentioned:
    Beverage center

    Rated 5 out of 5 stars

    user366530

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the glass doors. Indoor water pitcher is more convenient than traditional water dispenser (which is also available when needed).

    I would recommend this to a friend
  • Pros mentioned:
    Beverage center, Design

    Rated 5 out of 5 stars

    Awesome choice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the look of the refrigerator. Well designed and very convenient. Auto water pitcher is my favorite function. Wish the freezer is little bigger.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ice and water!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for about a month, the dual icemaker is great and the built in water pitcher is a gamechanger.

    I would recommend this to a friend
  • Pros mentioned:
    Beverage center

    Rated 5 out of 5 stars

    Awesome Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of space!! Love the flex drawer and the water pitcher. It's great having a chilled pitcher of water accessible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great accent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful fridge. I purchased multiple of these for commercial office space and everyone makes comments on how nice they are. Very spacious, great lighting, and like that the doors fully swing open...just keep that in mind for your space planning

    I would recommend this to a friend
  • Pros mentioned:
    Beverage center

    Rated 5 out of 5 stars

    I think I'm in love!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this refrigerator after looking at a zillion. I kept coming back to this one. Fortunately, I was able to get a good sale on it. I love that the ice is in the bottom and can be scooped out. No more ice cubes dancing across the floor. I really like my beverage center. I usually make fruit-infused water; people can still get the plain, filtered kind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge, awesome size and capacity. Totally recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took no time to cool. The only draw back is the ice maker is slow to produce. And each time I’m in the kitchen I pull the ice from the back so the maker will drop more ice. The shelf space doesn’t allow for tall bottles, I have to lay those down. Ample space in the freezer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product and Support Team

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I love my Samsung refrigerator but I do want to say it is new. The conveniences of this item are numerous and I am very pleased. Also it would be negligent on my behalf if I were not to praise Best Buy and their staff for this purchase. I never even considered this business in my quest to replace a refrigerator that failed. Bill Smitth staff replaced parts and then said they were the wrong parts and 2 weeks later I was still without a fridge. I was recommended to go to Best Buy to see if they could get me one...lo and behold a week or so later it was delivered and setup. I am very grateful to all involved and agian so far I am in love with it...especially the ice trays...never knew you could get two different types of ice from a fridge. Feel as if I have jumped into the 21 century for certain. Anxious to try out the swapping of panels.

    I would recommend this to a friend