Customer Ratings & Reviews
- Model:
- RF29BB8900AWAA
- SKU:
- 6493512
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the overall performance and elegant design of the BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub. The cleverly concealed water dispenser, excellent capacity, and cool features are also well-received. Some customers have noted connectivity issues and concerns about the finish and its tendency to show fingerprints.
This summary was generated by AI based on customer reviews.
fridge stopped working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My fridge gave out on me 6 weeks after purchasing. I called Samsung and apparently its a common problem with this fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kristian,
We understand your disappointment with your refrigerator that stopped working after 6 weeks of owning it. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147358051) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Missing part
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought this item then I realized one of the cabinets inside was missing, but I like the fridge so I kept it.
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
We're glad you like the fridge.
Should you need support with the new unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Bad customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy has lied to me at every stage of this purchase and i am stull waiting for delivery
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Dont buy, will never come.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never came in. Had to cancel my order. Couldn't get customer service to help me. Stop overseas customer service. They can not help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store to give feedback about their experience with their purchase that never came in and the retailer's customer service.
Have a great day.
-John
Very bad Decision
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not cool . And Samsung unable to repair. I brought one since July and have not been able to get one that works. Nor Best Buy or Samsung are helpful when is come to this issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Our number one priority is providing our customers with high-quality products, Cristy. Utilize your fridge to its fullest potential by following these few easy tips and tricks.
If your refrigerator isn't cooling properly, there is a quick checklist of things to check, starting with ensuring it is powered up and situated correctly. Learn more from these details.
Cooling temperature with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
You may watch our youtube video about "What to do if your refrigerator is not cooling":
https://www.youtube.com/watch?v=ogwmuhLH4G4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145394860, to help our team pull up your information.
Have a great day!
^Chrystel
Wrong size panels
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t received all my pieces and haven’t received a callback as to when I would get them
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
This isn't the experience we want you to have. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
Chrystel
Would be nice if it ever arrived.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No stock. Kept rescheduling delivery on me. Had to cancel and buy different item in the end.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about your overall experience with your recent purchase that led to the order being canceled.
Have a great day.
-John
Terrible appointment commitment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the appliances but the appointment and communication on Best Buy was not good at all
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store to give feedback about your overall experience with your recent purchase.
Have a great day.
-John
Bottom freezer door
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When the fridge got delivered the way they put it in it has a color smudge off on the bottom freezer door
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Chrystel
For kept closing on us repair couldn't fix it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were told all samsung bespokes had this same problem and there was nothing we could do about it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We would like you to expound more on what's happening with your refrigerator to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: ttps://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145980406) to help our team gather your information.
Have a great day.
-John
Best Buy specialist don’t do good installs .
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this refrigerator twice ! It’s 3+ thousand dollars! Really disappointing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KamuF,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Product is damage. Been waiting for replacement and no word from Best Buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
None
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product,arrived without door panels Didnt work with google
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. Thank you for taking the time to leave this review. Upon checking, this refrigerator is custom panel ready, which means door panels are sold separately. Please see this link to where you can purchase the door panel.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/all-home-appliances-accessories/?key_features=Bespoke+Panels
To connect to maximize the features of the fridge. Please see these links.
Use the Family Hub app on your phone - Samsung
https://www.samsung.com/us/support/answer/ANS00077919/
Only some apps on Family Hub work - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001820/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1145093236) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t have yet making payments on a product that I don’t have
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
- Pros mentioned:Smart features
Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung appliances have consistently exceeded my expectations in terms of performance and innovation. From refrigerators to washing machines, their products showcase cutting-edge technology and sleek design. The smart features, such as remote control and integration with digital assistants, add a new level of convenience to daily tasks. The durability of Samsung appliances is notable, providing a sense of reliability that aligns with the brand's reputation. Whether it's the crisp display on their refrigerators or the efficiency of their dishwashers, Samsung has proven to be a reliable choice for those seeking modern, high-quality appliances that seamlessly blend technology with functionality.
I would recommend this to a friend - Pros mentioned:Smart features
Must buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love this fridge even more than we expected! We love leaving notes on the screen to our family members!
I would recommend this to a friend - Pros mentioned:Family hub, Spacious
Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! So much room and the family hub is so helpful, especially to write memos and grocery lists
I would recommend this to a friend - Pros mentioned:Family hub
Kitchen make over
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love it. My husband is visually impaired and with the app he can see what’s inside!!
I would recommend this to a friend - Pros mentioned:Spacious
Awesome fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fridge! Love the space, great to keep everything organized.
I would recommend this to a friend Great Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Beapoke fridge is awesome. We bought as an early Christmas present to ourselves and am so glad we did. The Best Buy folks were great also. Their contracted delivery guys screwed it all up by saying they couldn’t get it in the house but Best Buy proper came right out and took care of us. Great job best buy team!
I would recommend this to a friend