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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 761 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.8 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are enthusiastic about the overall performance and elegant design of the BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub. The cleverly concealed water dispenser, excellent capacity, and cool features are also well-received. Some customers have noted connectivity issues and concerns about the finish and its tendency to show fingerprints.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 761 reviews
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my Bespoke refrigerator! It’s packed with features, and even though I’m still learning how to use them all, it’s hands down the best purchase I’ve ever made.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Fridge

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, love the look the ice maker and the Hub.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    is amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone rhinks im rich now lol everthing about the fridge is amazing !

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Love the fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great. I recommend this to everyone. Perfect design.

    I would recommend this to a friend
  • Pros mentioned:
    Family hub

    Rated 5 out of 5 stars

    Samsung Fridge

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely good product, absolute love the functionality of it.. If your kitchen is separated from the living room then it’s a must have!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Off to a GREAT start

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was GREAT and upon first use it appears to be everything we wanted.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Great family refrigerator

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome fridge for the price! Top of the line and lots of space

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best fridge ever. Don’t fear no ice dispenser

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best refrigerator I’ve owned. For those of you like me that are/were afraid of not having the water ice dispenser fear not. The built in water pitcher is the best thing in the world and the ice is easily accessible and much faster than waiting for the stupid motor to turn and put out ice. The screen is fun for the entire family

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Love this Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is so much better than our old fridge. It has a lot of room plus rhe features are amazing on this. I definitely recommend this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely love this fridge!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this Fridge!!! Upgraded from a previous model and can not say enough about how much we love the features of this model! The Beverage door is a feature my wife thought she would never use...and needless to say, it is the only way we consume water now (with the pitcher). We also love the two Ice cube options...and the HUB is leaps and bounds over previous models!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how big the fridge is! Amazing quality and love the screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, nice features and cools great. Worth the price!

    I would recommend this to a friend
  • Pros mentioned:
    Smart features

    Rated 5 out of 5 stars

    As advertised

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge is great. Love the screen and smart things integration.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Back Samsung Bespoke 29 cu/ft Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! Totally recommended. Design and functionality, the best.

    I would recommend this to a friend
  • Pros mentioned:
    Smart features

    Rated 5 out of 5 stars

    Loved

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing refrigerator! I really loved it. Smart refrigerator that o needed in my life

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Stepping up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A month with the new fridge, very spacious and functional, the screen is a nice to have not a need to have. So far vwry satisfied

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Fridge 29cu.ft

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge, nice tech but I ended up returning it because it was too big for my space.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Beautiful, but wouldn’t buy again.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ll start off with, it’s beautiful. But that’s about where it ends for me. We bought this to replace our old unit after the ice maker broke, again. We have a household of 5 people. The ice maker: it is sloooow to make ice. It cannot keep up with what I consider minimal use. I’m not even back to my regular workout routine yet. Every night both ice trays are left empty. We have to make ice in silicone trays on the side to keep up. Scooping ice out, moving what little ice is in the back to the front and trying to fiddle with the tray to put the scooper back gets old real fast too. In our house we’ll never get enough to fill a small cooler for drinks for an outing with this fridge like our old one(s). Water dispenser/ beverage center: it looks pretty. The water pitcher is awesome. The regular water dispenser is also very slow compared to other units. It takes what feels like twice the time to fill a water bottle compared to our old unit. While waiting to fill a bottle or large cup, you’re letting a bunch of cold air out. The beverage center, it needs to be either a tad deeper or shallower. It doesn’t hold/stack regular 12oz drinks in a nice order. It should also be a tad shorter, as trying to lift a drink out can be awkward. Shelves: because of the adjustable temp middle section, the shelves in the fridge are short. There is a section in the front that lifts up to for taller items, but that kills the space behind it and it’s not very big. I think it should’ve been a whole depth shelf that can be lifted/removed if wanted. It’s just not good usable space with little to no adjustment available. Freezer: small shelf on top works good (except for the ice scooper tray thing). The rest of the freezer should of had adjustable dividers. It just turned into a big unorganized pit of stuff. Want something on the bottom? Good luck! Infotainment screen: it’s cool, it’s pretty. It’s also slow and laggy. You can’t add any external apps (YouTube, which I could use in the kitchen). I haven’t dug into it too much more, but haven’t found a way to add our own recipes. Pandora is cool, but it’s way more moves to get to your own stations then it should be. For some reason Amazon music won’t work properly. Over all we get much less use out of it then we expected. Also read the instructions! With a glass infotainment center in a kitchen, they say to only use a dry rag to clean it or you risk damaging the electronics. I’ll leave your imagination up to that one. Best Buy/delivery: Delivery team was awesome. But make sure it will fit with the doors on. For some reason they said I would loose my Best Buy warranty if the doors were removed because of the screen and electronics. I had to remove my pantry door, they removed the freezer doors, opened the regular doors and worked some magic with the dolly and we were able to squeeze it in to my kitchen. Overall I regret this purchase and would of picked a different unit for my household. If you have a smaller household maybe it would work better for you then me.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello,

      We appreciate your review of your overall experience with this Samsung refrigerator, and we'll be glad to look into this for you.

      Here is a link to the troubleshooting steps to try when your Samsung refrigerator has an ice maker issue.
      https://www.samsung.com/us/support/troubleshooting/TSG01001012/

      The link below contains information on what to do with the water dispenser issue.
      https://www.samsung.com/us/support/troubleshooting/TSG01001875/

      For reference, I've also included a link for tips for an organized Samsung refrigerator.
      https://www.samsung.com/us/support/answer/ANS00084845/

      For other concerns, please contact us via our Support Channels below to speak with a live representative.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide them with this number (1144961912) to help our team pull up your information.

      Thank you!

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Loved it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best fridge we ever have! With its high tech smart hub, storage capacity, 4 door with drinks counter and wine flex with dual icemaker its been very nice. The smart hub i can customize a lots of things with its app. I have the option to change its door cover colors if needed. No regrets of me buying this and its all worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I was looking for, spacious, comfortable and super accessible.

    I would recommend this to a friend