Customer Ratings & Reviews
- Model:
- RF29BB8900ACAA
- SKU:
- 6493517
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the overall performance and elegant design of the BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub. The cleverly concealed water dispenser, excellent capacity, and cool features are also well-received. Some customers have noted connectivity issues and concerns about the finish and its tendency to show fingerprints.
This summary was generated by AI based on customer reviews.
Stay away from Samsung fridges
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooling completely failed after 1 year. Service replaced the entire sealed system and that failed within a few weeks. Now scheduling my 4th service visit and just hoping to get my money back. Do you research on Samsung fridges. 70% of all fridge problems are with Samsung. If you have want your fridge to keep your food cold, look for another manufacturer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .This would also frustrate me if this happens to my refrigerator, and we'd love to help you with this, EricS.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
For added reference, I have shared this link to help with the refrigerator's cooling diagnosis. It also contains a YouTube video recommended for watching and hyperlinks, such as "Leveling the refrigerator" and "Recommended temperatures."
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you require further assistance, please feel free to get back to us as soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146583036, to help our team pull up your information.
Have a great day!
^Chrystel
Family Hub
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the dual ice types. In door water pitcher is so convenient. Ring account displays on the screen. So much more. Of course I have Total Tech
I would recommend this to a friendConnection issjes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of connection issues with the fridge. The microwave has no problems. This is the only appliance that does give us issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JenniferD,
We strive to assist you anytime. We would like to know more details on what is happening with your connection to the fridge so we can provide the necessary assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146684170) to help our team pull up your information when you message us.
Have a great day.
-John
Add more masurements
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is no information about open doors width. It takes around 4 extra inches from the displayed mas width with closed doors
I would recommend this to a friendBrand response from Samsung
Posted .Making sure you have the right measurements before ordering an appliance is really important, JulioC. Let's get the necessary information to ensure you have the exact refrigerator dimensions.
The link below will show you the dimensions of the Full Depth Refrigerator and Counter Depth refrigerator with the doors open.
Full Depth:
https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/2102022/WillitFit_RF23BB8600_V2.pdf
Counter Depth:
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/pdfs/2102022/WillitFit_RF29BB8200_V2.pdf
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146472637) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Samsung
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Let's see how long this one last. Last one compressor died right as warranty expires.
I would recommend this to a friendHuge n smart n excellent choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best addition to home. Inside and outside the look n finishing is awesome. Best design so far
I would recommend this to a friendGood but need additional information
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pls be aware that panels are sold separately. Could have been better if we had an option to choose the panels while buying the main item itself.
I would recommend this to a friend- Cons mentioned:Delivery
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is a good but customer service bad
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this matter, please contact the Samsung customer service department for us to be able to rectify your experience.
If any assistance is needed, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145427766) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
- Trisha -
Bespoke Family
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving the colors that are selected and I like the fact that I can change the panels.
I would recommend this to a friendI love it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best fridge ever, i live the color i got it in orange and black.
I would recommend this to a friendBest fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best of the best fridge. All my family coming like very much..
I would recommend this to a friendGreat fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good item to purchase it has a lot of cool features lots of space
I would recommend this to a friendFrig Level Up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love all the cool features. I'm discovering new things everyday.
I would recommend this to a friendSmall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small inside. Not enough room for taller items. Door space limited. It is pretty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, Marcos.
Let us help you maximize the space in your refrigerator.
Please use the tips at this link to organize your fridge and keep your food fresh.
https://www.samsung.com/us/support/answer/ANS00084845/
You may also visit this link to learn more details on how to properly stock your Samsung refrigerator and adjust the shelves and bins:
https://www.youtube.com/watch?v=pN8js9mZrXI
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145804518) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome refrigerator. It matches w my kitchen surroundings.
I would recommend this to a friendMadly in Love!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Greatest fridge ever…Luv so many things about it!!!
I would recommend this to a friendTerrible Fridge.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this fridge. We had it less than 2 weeks and it stopped cooling. Everything in it wenr bad.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand how inconvenient it is to deal with a refrigerator not cooling correctly. Let us assist.
Below is a link to help you diagnose if your fridge stopped cooling. Please click on the embedded word and watch the video included.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147242316) to help our team pull up your information.
Have a great day.
^Camille
Nightmare
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery was a nightmare. I am living in my house without a fridge for 5 days now.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We're saddened to hear about your experience with the refrigerator delivery.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Delivery never showed up TWICE!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is not related to the refrigerator. I cannot review yet because it has yet to be delivered after 2 confirmed delivery appointments. No one has been able to assist or provide answers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We want you to have a better experience than that. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store to follow up on the delivery schedule of your order.
Have a great day.
-John
Not a lot of ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like it but it makes very little ice during the day
I would recommend this to a friend