Customer Ratings & Reviews
- Model:
- RF29BB8900ACAA
- SKU:
- 6493517
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the overall performance and elegant design of the BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub. The cleverly concealed water dispenser, excellent capacity, and cool features are also well-received. Some customers have noted connectivity issues and concerns about the finish and its tendency to show fingerprints.
This summary was generated by AI based on customer reviews.
NEVER another Samsung!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Almost three and a half THOUSAND dollars and it's already broken in less then a year!!! NEVER again will I choose Samsung. We are a family of nine currently living out of a mini fridge and coolers. Allegedly Samsung released this line with a KNOWN coolant leak. I should have learned my lesson with our previous junk Samsung fridge.
No, I would not recommend this to a friendThere is no panel to buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refri is good, but you will not find the panel to buy I'm trying to buy a top panel white color, but i can't find it on any store, best buy, samsung, the home depot, sears, lowers, offer up, etc I not recommend it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Customizing our appliances such as refrigerators can make a difference, especially if we are trying to match other appliances in our newly renovated kitchen. Let us help you with this, MarcosBelmont.
Customizing our appliance, you may click this link.
https://www.samsung.com/us/home-appliances/bespoke/refrigerators/mybespoke/custom-panels/
https://www.samsung.com/us/home-appliances/home-appliances-accessories/all-home-appliances-accessories/?key_features=Bespoke+Panelskung
Differences between the Samsung BESPOKE refrigerators:
https://www.samsung.com/us/support/answer/ANS00088585/
Change your Samsung BESPOKE refrigerator panels:
https://www.samsung.com/us/support/answer/ANS00088645/
How to replace the panels on your BESPOKE 4-Door Flex refrigerator:
https://www.youtube.com/watch?v=cQeVqEo_c8k
Here is a link that might be helpful in the future:
https://www.youtube.com/playlist?list=PLpZcxnLf7ulyRlRA5jExDA4-WigefbQfT
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145465194) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Samsung Lack of Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had my refrigerator for about 6 months. It was time to change the filter. I changed it before I went to bed. I got up in the morning and found that half of my first floor was flooded. The beverage drawer was warm and full of water and the freezer was also warm. It took me 8 hours to clean up all the water in the house and in the refrigerator. The water went into my son's library and ruined some of his books. Best Buy said I had to go thru Samsung to repairs. Not happy about that. I did a search on the Fridge and found that this is a known problem. When Samsung came out, they said that maybe it was the rings on the filter that were not aligned correctly but never got a clear answer. But the unit still had water leakage in my beverage tray. So a 2nd technician came out and I did not understand what he said but it has not dripped since. A claim was put in for the damage and just got an email from Samsung saying they will not honor the claim as I did not use a Samsung filter (FALSE, it was a Samsung filter not a generic one) and that they found nothing wrong with the fridge. So the "small" claim that I have is denied. I will never purchase another Samsung anything again. Silly Samsung. For a small $100 claim they will loose my business as I will not purchase anything from a company that does not stand by their products. Silly Samsung, that is thousands of dollars in future revenue they will loose from me and I will make sure that everyone knows they will not stand behind their products. they know full well, this is not an isolated case, this is a known problem with the fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JanetM,
We understand that the flooding on your floor has been frustrating for you. We'd be delighted to speak with you to provide assistance and discuss what options we can offer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150601171) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
- Cons mentioned:Missing parts
Dont get help
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I brought Samsung refrigerator since 6month ago they delivered yesterday. Every part is missing. I went best buy and call Samsung department no one help me out .. I need some help any one knew. Spent 10k for Samsung packs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Hari.
We'd love to talk to you more about your refrigerator and see how we can help you more effectively.
You may contact us via our support channels below to speak with a live representative for more assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1145273671) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Buyer Beware: Samsung Bait and Switch
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer Beware. Samsung recently announced they will be removing a primary feature in the fridge that gives you the ability to watch TV shows through the Samsung TV Plus service. This feature will starting June 2024 only work in Mexico. https://us.community.samsung.com/t5/Kitchen-and-Family-Hub/Samsung-tv-plus-discontinuing/m-p/2888663#M49981
No, I would not recommend this to a friendSAMSUNG REFRIGERATOR GARBAGE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't believe that "SAMSUNG" Model RF29BB89008MAA JUST one year on September 2, 2023 NOW, It got DAMAGE!!! AND I didn't buy warranty BC a new appliance should be last a least 5 years, my LG Refrigerator has 14 years and it's in a perfect working condition...HORRIBLE SAMSUNG. DO NOT BUY THESE..... I NEED one more year to pay and this REFRIGERATOR is Not Working and all my food that you see in the photo is in the garbage!!!!
No, I would not recommend this to a friendBeware of excellent open box condition
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered an open box in excellent condition when we showed up the unit was severly damaged, the store did exchange it for another one after a massive attitude from the manager but when we got home the second unit had misisng & incorrect parts, water pitcher & ice maker does not make ice, wrong feeezer drawers that do not fit. Best buy refuses to refund me the difference from excellent to fair condition open box
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand how it feels to be misled about your purchase. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for further assistance. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about your overall experience with this purchase and address any other issues you may have.
If your fridge's ice maker isn't producing any ice, click the link and follow the hyperlinks to watch the embedded video for helpful tips.
The ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
Have a great day.
-John
Terrible
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid anything Samsung, it will break down after a year and then you end up buying something else, terrible
No, I would not recommend this to a friendMr williams. Customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is leaking need someone to pickup and was given an appointment for appliance with leak unsatisfactory very very unhappy customer
No, I would not recommend this to a friendBrand response from Samsung
Posted .DarrylW, we understand how you feel dealing with the leaks from your fridge. Let us assist.
Below is a link to help you diagnose the leak from your fridge. Please choose from the options provided the one that matches the issue you have. Kindly click on the embedded word and watch the video if one prompts.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147840986) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Missing parts
No panel refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this refrigerator for a month and still do not have the panels promised. Samsung now tells me that the scheduled delivery date of May 19 (over two months from now) will not be met with no indication when they will send the panels. Do not buy this refrigerator unless you like the no panel, "industrial" look.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Can't be fixed; not Samsung's problem?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, the refrigerator is very nice. We debated getting the Family Hub, and decided it was worth the extra money for the whole family to add to the instacart list right in the kitchen. Unfortunately, the instacart app doesn't work. A tech came to my house and Samsung support told him it probably couldn't be fixed. I called Customer Care and they said it was a problem with the app not the refrigerator. Instacart said it wasn't the app, since it works on every other Samsung device in the house. The refrigerator in the store has the same problem if you take it out of demo mode. The review is based on the poor customer support for such an expensive product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the disappointment regarding the app that does not work, TeresaR. Let us help.
We suggest checking the link below for information on what to do when some Family Hub apps do not work.
Only some apps on Family Hub work:
https://www.samsung.com/us/support/troubleshooting/TSG01001820/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146901784) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Cons mentioned:Missing parts
No panels for refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received this refrigerator without panels. Was told panels would only take a week or so to arrive. Had to return the refrigerator for one with panels. Panels through Samsung are not available....2.5 months and still waiting.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
DON'T BUY THIS REFRIGERATOR OR ANYTHING SAMSUNG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even 2 months old and stopped working. They sent out a 3rd party company for diagnostics and they said it needs a new compressor. Excuse me but its not even 2 months old. The refrigerator was still functional at the time and now today the refrigerator isnt working and samsung thinks its cool to just not have a functional refrigerator to supply food for my family.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment with your refrigerator that stopped working within 2 months of owning it. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147357798) to help our team pull up your information when you message us.
Thank you.
-Ricardo
- Cons mentioned:Delivery
Never again will i use best buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Experience has been the worst in my life! All having to do with delivery. I will use lowes from here on out! Save yourself the headache and goe with lowes they price match!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We're saddened to hear about your experience purchasing one of the refrigerators.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you.
-Angelica
Samsung refrigerator
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased a fridge from best buy and it arrived with a crack on the inner panel of the fridge itself. I got in contact with samsung and also best buy and was told it wont be taken care of and neither will a replacement or repair be issued.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this, please contact the Best Buy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Samsung Bespoke Refrigerator
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, i celebrated my 1 year anniversary of my Samsung Bespoke refrigerator. It does not cool anymore, lost over 600 dollars in food and couldn't get a geek squad tech to determine the issue. Now i am trying to get Samsung to tell me when someone can look at this fridgerator. Big disappointment with Best Buy and Samsung. So far a loss an no rewards.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day,
We are aware of the significance of having a functional fridge at home. We'd love to have this taken care of.
Here are steps to take if your is not cooling anymore. Please click the link and hyperlinks and watch the instructional video for tips.
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147479444, to help our team pull up your information when you message us.
Have a great day.
-John
Complaint
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t give any reviews as Best Buy delivery team failed to deliver this item not just once but for four consecutive times. Every time I called the Best Buy Management gave poor response and I had to cancel the order which was paid in full. It’s such a shame that local Best Buy sales personnel had no control over it once the sales is done. Everything has to go through by Best Buy corporate and that too customer paid the full amount had to follow through. Pathetic
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, GnanavelM.
Thank you for choosing Samsung for your fridge needs. We're saddened that you did not receive the product and had it canceled, and we would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
To help you with your experience with Best Buy, please get in touch with the Best Buy Customer Service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Stay away from Samsung fridges
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooling completely failed after 1 year. Service replaced the entire sealed system and that failed within a few weeks. Now scheduling my 4th service visit and just hoping to get my money back. Do you research on Samsung fridges. 70% of all fridge problems are with Samsung. If you have want your fridge to keep your food cold, look for another manufacturer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .This would also frustrate me if this happens to my refrigerator, and we'd love to help you with this, EricS.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
For added reference, I have shared this link to help with the refrigerator's cooling diagnosis. It also contains a YouTube video recommended for watching and hyperlinks, such as "Leveling the refrigerator" and "Recommended temperatures."
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you require further assistance, please feel free to get back to us as soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146583036, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Delivery
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is a good but customer service bad
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this matter, please contact the Samsung customer service department for us to be able to rectify your experience.
If any assistance is needed, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145427766) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
- Trisha -
Terrible Fridge.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this fridge. We had it less than 2 weeks and it stopped cooling. Everything in it wenr bad.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand how inconvenient it is to deal with a refrigerator not cooling correctly. Let us assist.
Below is a link to help you diagnose if your fridge stopped cooling. Please click on the embedded word and watch the video included.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147242316) to help our team pull up your information.
Have a great day.
^Camille