Customer Ratings & Reviews

Excellent, never had a problem. I love the smart features that connects with cell phone and app

5 years warranty from samsung on compressor. our 1st one broke and they replaced it.

I've had my fridge for about 9 months & have fully enjoyed it! The ice & water works perfectly- It's functioned just as well as it looks. Only downside is the constant fingerprints, but hello- if you buy a glass fronted refrigerator, you know what you're getting yourself into. I keep a microfiber cloth hanging on the side for little touch ups. :)

Best refrigerator, spacious with the flex drawer. Easy to use.

This is an excellent refrigerator that has good storage and I love the audio and drawing option my children can leave a note for Daddy every night.

We recommend buying this product. It has enough space for a family of 5.

Excellent refrigerator, plenty of room and love all the technology!

I am greatly appreciative to Natasha and Aaron @ Best Buy for their exquisite customer service! I love my new appliance and I have also purchased other appliances as well as electronics recently! Thanks again! Keep up the great work!

Excellent and slick product! Very happy with the new fridge.

Excellent, I never expected such features in a refrigerator. I love using the Family Hub. I liked how it tells me what is expiring and when—and suggests recipes from the food items inside. I love it and will recommend it to everyone.

This is the best refrigerator that i have ever used. The drinks cool at a amazing temperature and the smart features are unmatched.

I have only had my refrigerator for about 6 months. It was time to change the filter. I changed it before I went to bed. I got up in the morning and found that half of my first floor was flooded. The beverage drawer was warm and full of water and the freezer was also warm. It took me 8 hours to clean up all the water in the house and in the refrigerator. The water went into my son's library and ruined some of his books. Best Buy said I had to go thru Samsung to repairs. Not happy about that. I did a search on the Fridge and found that this is a known problem. When Samsung came out, they said that maybe it was the rings on the filter that were not aligned correctly but never got a clear answer. But the unit still had water leakage in my beverage tray. So a 2nd technician came out and I did not understand what he said but it has not dripped since. A claim was put in for the damage and just got an email from Samsung saying they will not honor the claim as I did not use a Samsung filter (FALSE, it was a Samsung filter not a generic one) and that they found nothing wrong with the fridge. So the "small" claim that I have is denied. I will never purchase another Samsung anything again. Silly Samsung. For a small $100 claim they will loose my business as I will not purchase anything from a company that does not stand by their products. Silly Samsung, that is thousands of dollars in future revenue they will loose from me and I will make sure that everyone knows they will not stand behind their products. they know full well, this is not an isolated case, this is a known problem with the fridge.

Awesome for me and my family, they love all the features it provides

Amazing space and functionality. Great color options to choose from

After reading mixed reviews- we purchased the Samsung and very satisfied with our purchase

This thing is amazing. My wife and I have had it about 3 weeks. It's quiet, and it comes with a tv service already included. We use the smart recipes app to cook, and our kids love using the whiteboard to draw and play on it. love the enormous amount of space! it is such a great item. get it if you are thinking about it.

Love my new Family Hub!!! It is everything that I was looking for and more!

Love this refrigerator! Its beautiful and it has tons of features I never knew i needed.

This so far has been my favorite refrigerator I’ve ever had. It’s beautiful, the features are amazing, and haven’t had any issues

The fridge itself I like very much. The ice-maker and water pitcher are really nice. Good size so I have plenty of space. Love the Easy access door. Love the flex drawer. I wish I hadn't gone the extra for the Family Hub because that really is blah. It has a few pre-installed apps and that's it. You can't download more apps. The installed apps aren't useful to me AT ALL so really the only thing I use on it is the clock. It doesn't work with Amazon Prime Video which really is the main reason I wanted it. I would have returned the fridge for one without the family hub, but Best Buy is out of stock on all the other fridges I like.. and I don't hate the fridge... just wish I hadn't gone the extra for the family hub.