Customer Ratings & Reviews
- Model:
- RA-F18DU3CM/AA
- SKU:
- 6492362
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the appealing color and overall appearance of the Bespoke 3-Door French Door Refrigerator panel, highlighting how it enhances the refrigerator's look. The ease of cleaning and installation are also appreciated. However, some customers have mentioned issues with fingerprints on the panel.
This summary was generated by AI based on customer reviews.
Glass doors
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it silk feeling glass door beautiful and nice
I would recommend this to a friend- Pros mentioned:Installation
Innovative panels.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These panels look great on my new Samsung Bespoke refrigerator. The panels are easy to instal and I like the way I change them to different colors. Another awesome idea from Samsung. I definitely reccomend these from Samsung.
I would recommend this to a friend Delivery time is awful and inconvenient
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered both top panels and the bottom panel for the French door. It’s been 2 going on 3 months since I’ve ordered and have only recieved 2 of the 3 panels. Amazingly I got the bottom panel and only ONE of the TWO top panels. Pretty annoying considering at time of order it was only supposed to be two weeks til delivery or something like that. Fridge looks whack with only one top panel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with the panel, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
Chrystel
Morning glass
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but thought blue glass would be alot more subdued, like a hint....it's very strong light blue
I would recommend this to a friendBrand response from Samsung
Posted .We appreciate the review about the refrigerator panel, AndreaD.
Should you need support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Nice but already had issues
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues in the first 7 months of having it It completely stopped cooling Samsung wouldnt fix it
No, I would not recommend this to a friendBoo on the black stainless panels.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to wait a long time for these panels. The color is what I expected but the material is too thin. The panel did not install correctly so it bends out slightly. The Best Buy installer put these on not us. With the amount we paid for this refrigerator and the extra cost of the panels I am very dissapointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, ParkeG.
We at Samsung value your feedback on our products.
If you require assistance with correctly installing the panel, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145830913) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Matte black panels
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the matte black panels. The stainless reflected light too much. Very happy with the matte black.
I would recommend this to a friend- Pros mentioned:Installation
Refrigerator door panel
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install. Love that you can mix and match, although we chose not to.
I would recommend this to a friend One of the best on thevmarmet
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This beautiful high quality refrigerator has refreshing style that is second to none! Way to go Samsung ... You might want improve on deliver since I waited six months for the top and I still have not received the bottom panels.
I would recommend this to a friendWaste
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installer showed up with a box NO TOOLS. Glass when removed was damaged. No one has contacted us to replace and complaints to customer Service has gotten us nowhere except out the money spent for the panel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Terrible Customer Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst buying experience ever. Woll never shop Best Buy again..give it a zero of I could
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Alright
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ehh its okay. I wish it eas a little bit better by being wireless?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review, Nathan. We would love to discuss your bespoke refrigerator panel to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145474441) to help our team pull up your information.
Have a great day.
^Camille
N/A
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Panel was delivered all broken and into small pieces
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with your damage panel, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
- Pros mentioned:ColorCons mentioned:Fingerprint resistance
Love this fridge!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got the stainless steel and love it! I wipe it down nightly because the fingerprints are a bit much but otherwise love it!. Can't wait till the navy panels we ordered get here!
I would recommend this to a friend - Pros mentioned:Color
Love the samsung bespoke colors
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this pink panel so much!! thank you samsung for offering this color!!
I would recommend this to a friend Refrigerator panel
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a quick easy delivery and installation process.
I would recommend this to a friendBest Panel to continue waiting for
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this panel and others from BestBuy last year and I've been rescheduled 6+ times over a year. After talking to 3 reps I was told they canceled their internal order to Samsung, and were just going to keep rescheduling my install FOREVER. Don't be strung along by BestBuy, order this from anyone else
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with your delivery, don't hesitate to get in touch with our BestBuy department at 1-800-726-7864 (1-800-SAMSUNG). They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
