Customer Ratings & Reviews
- Model:
- RF30BB6600AP/AA
- SKU:
- 6493499
Rating by feature
- Storage Capacity
Rating 4.9 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the beverage center, ample space, and dual ice maker features of the BESPOKE refrigerator. Many appreciate its sleek design and large capacity, finding it quiet and efficient in maintaining proper food temperatures. However, some users note challenges with fingerprint smudging on the stainless steel finish and the lack of traditional door handles. A few also mention minor issues with the water filter and door closure mechanisms.
This summary was generated by AI based on customer reviews.
Terrible Customer Service.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My order was cancelled without any notifications or calls from the store. Terrible customer service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Woods21, we understand the frustration you felt, as it's been three weeks and you still do not have any update on your repair. We want to speak to you directly to provide an update on your repair.
I have also shared this link to help you troubleshoot the issue with your autofill pitcher. Please click on the embedded word.
Autofill water pitcher doesn't fill
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149222382) to help our team pull up your information.
Have a great day.
^Camille
Brand New Bespoke Refrigerator Does not Make Ice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker never worked since the day of installation on April 26, 2024 and neither Best Buy and Samsung service departments have been helpful. I want the refrigerator replaced or my money back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about the fridge's betterment, LillianE. Let us help you out.
To address your fridge's ice maker concerns, please click the link below, hover your mouse over the hyperlinks, and watch the instructional video for tips.
Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001014/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147160134, to help our team pull up your information when you message us.
Have a great day.
-John
Where is it?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't even received this yet. Its absolutely crazy how long this item is taking to be delivered
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with your refrigerator, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Great Refrigerator for a family if 4.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Love it! My family have plenty of food storage !
I would recommend this to a friendFridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it very nice holds good look good thank you Best Buy
I would recommend this to a friend- Pros mentioned:Overall performance
No show
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item had to be re order , once I receive it , I can let you know exactly how I feel . Stay tuned in
I would recommend this to a friendBrand response from Samsung
Posted .Hi Peacelovehappiness1805.
We apologize for your delivery experience with the Bespoke 30 cu. ft. 3-Door French Door Refrigerator with Beverage Center was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
You can also contact our BestBuy Customer Service department at (888) 237-8289, available 24 hours a day for a follow-up or feedback on the delivery.
Reference Number: 1144730292
Have a great day.
^Charles
Refrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the front portion which is completely flat and also the panels whcih can be changed with different colors as required
I would recommend this to a frienddelivery
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.product was damaged, also the issue was with carrier company.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Panels
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Panels take forever to arrive, dont know why at else
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please contact our BestBuy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
Owner
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got this as a new refrigerator and it never cooled down. This item never cooled below 43 degrees, very poor qaulity.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that having the right temperature in your refrigerator can keep our food fresh and safe, LanceD.
You can check the model's user manual link below on page 33 for the troubleshooting guide.
https://downloadcenter.samsung.com/content/UM/202211/20221130164158228/FDR_RF8000B_SG_DA68-04540A-00_EN_MES_CFR.pdf
Also, I have provided a link below that can help with the Samsung refrigerator temperature issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If you have inquiries and need further assistance in the future, please feel free to contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145204884, which will help our team pull up your information.
^Rainly
- Pros mentioned:Capacity, Design, Ice production
Love Our New Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are very pleased with our Samsung Bespoke. We chose the White Glass and it looks better than we imagined it would in our kitchen. We love the beverage center, the auto-fill water pitcher is a great feature, we add fresh berries, cucumber and lemon to infuse our water. It's very spacious. We also love the size of the freezer and the 2 different types of ice options. Overall this is the best purchase we have made for our new home thus far. Highly recommend this model.
I would recommend this to a friend Don’t believe in gift cards they won’t give them t
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got my hundred dollar $150 gift card very upsetting. Don’t quite understand why they’re giving me the runaround between corporate and my local Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand your disappointment regarding the gift card you didn't receive.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to assist you better should you need to follow up on the gift card. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
No
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It brakes down too fast……………………………….,,…………………………..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MichaelH,
We know your disappointment about your refrigerator. We are here to help you.
We would be delighted to speak to you directly and provide the support we can offer with your unit.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147579371) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Home
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to cancel this order because the delivery company that best buy use is vary bad.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PaulW,
Thank you for choosing Samsung for your washer needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
- Pros mentioned:Beverage center, Design
Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product i like the look of it, and the storage, its amazing on how much room it has, and the fact that it has a secret door that has a self filling pitcher and a storage for can drinks
I would recommend this to a friend Pls don’t use the geek squad …
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best buy team was great !! But the geek squad ruined our purchase & our happiness
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number: 1144683729
-Trisha-
- Pros mentioned:Beverage center, Design, Ice production
Love it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the modern and sleek design. The beverage center - with auto refill ensures you have cold water each time. The dual ice maker is also very nice to have. We are very happy with this purchase!
I would recommend this to a friend - Pros mentioned:Beverage center, Capacity
Samsung A Cut Above!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife has been looking at this Samsung Refrigerator for a few months and finally they have started hitting the local merchants. We looked over several and Best Buy was the outright winner for price, delivery, setup and removal. This Samsung refrigerator at 30 cubes is big enough for what this family needs. Along with the filtered water, ice dispenser, large freezer and crisper bins both my wife and I are very pleased with our purchase of this Samsung refrigerator through Best Buy!
I would recommend this to a friend - Pros mentioned:Beverage center, Ice productionCons mentioned:Door alignment
Please consider the following before you buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Nice looking. Spacious from inside. Water pitcher for cold water with auto fill function. Lots of Ice with 2 different size of cubes. Good for filling up water bottle with smaller opening. Glass panels, nice asthetics and convenient to leave a quick note or reminder. Cons: No Handle to open or close the fridge. This will lead to door slaming since there are no handle to control the door when closing. Especially kids. The water dispenser is inside. Hence when dispensing water the fridge is open and loosing cold air. Ice dispenser in the freezer. You need to use hands to get ice. Which can get messy if you have kids. To open the door to water dispenter has separate opening. The Fridge comes with 4 washers to help balance the doors. One of my door was not adjusted by the installer. Hence the tab between the doors was not shutting and sealing the fridge. Hence it was leaking cold air. We accidentally disposed the washers and later I had to fish them out of the trash. Summary: I will not recommend this fridge for practicle reasons. Lookwise its nice and ellegant.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you for expressing your thoughts about the fridge, Gman. Let's help you in the best way possible with your unit.
A properly shut door provides comfort and protection. When it comes to the doors of your refrigerator, there are several ways you can ensure that they are always functioning and looking their very best. Learn more from these details.
Refrigerator or freezer doors will not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
You may watch our youtube video about "Care for your Samsung refrigerator doors":
https://www.youtube.com/watch?v=ZaguMbi4pzA
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
For additional reference, I have shared this link about "Samsung refrigerator setup and installation":
https://www.samsung.com/us/support/answer/ANS00091402/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145370658, to help our team pull up your information.
Have a great day!
^Chrystel
Returned Unued
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was never able to ise the refrigerator due to incompetent customer service and delivery representatives. Product was returned unused after sitting in my LIVING ROOM for nearly 2 weeks. 1 Star rated due to inability to.properly rate the actual product.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. This is not the experience we expect from our customers. We’re saddened that you no longer have the product, but we hope to work with you again in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
—Vannesa