Customer Ratings & Reviews
- Model:
- RF30BB6600AP/AA
- SKU:
- 6493499
Rating by feature
- Storage Capacity
Rating 4.9 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the beverage center, ample space, and dual ice maker features of the BESPOKE refrigerator. Many appreciate its sleek design and large capacity, finding it quiet and efficient in maintaining proper food temperatures. However, some users note challenges with fingerprint smudging on the stainless steel finish and the lack of traditional door handles. A few also mention minor issues with the water filter and door closure mechanisms.
This summary was generated by AI based on customer reviews.
bad,look online at issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worst fridge we have ever owned.I notice most great reviews are from newer owners.It pretty,sleek,you can change colors all great as long as you dont want it to seal correctly,keep a constant temp throughout,make ice correctly,and not have cheap plastic door stops break off after just 3 months.The freezer door hasnt sealed correctly from day one.We bought the extra warranty so will see how this goes.Owned for less then 2 years I would never buy again
No, I would not recommend this to a friendBrand response from Samsung
Posted .MichaelK, we understand the importance of a reliable fridge. Allow us to help.
Below is a guide to help you if your freezer door is not closing correctly. Please click on the embedded word.
Refrigerator or freezer doors will not close
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#middle-or-freezer-pull-out-door-on-the-refrigerator-does-not-close
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150379917) to help our team pull up your information.
Have a great day.
^Camille
Freezer stopped working in 4 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a big, nice refrigerator. It would be great if it worked. On top of having to wait a month and a half for best buy to deliver it, we had it from February to June and the freezer has stopped working. At first it just slowed ice production for a week or so, then stopped making ice all together. Now its barely a cooler. We didn’t buy the Best Buy product protection scam/plan, so we’re waiting a week for Samsung to send someone out. Everything is a gamble because nothing is made to quality anymore. Good luck.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Codypuckett, we understand your disappointment if your fridge is not working. Allow us to help.
While waiting for a service technician, check this guide for assistance on your freezer not working and the ice maker not making ice. Please click on the embedded word and watch the video included.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Should you need more assistance with the update of the service technician, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147225936) to help our team pull up your information.
Have a great day.
^Camille
Good purchase!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy access to the beverage area with enough space to stores.
I would recommend this to a friend- Cons mentioned:Door alignment
Junk refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't recommend this refrigerator to any customer i bought the refrigerator 30 days ago, the doors not line up, the water not coming out, when i call best buy technical support i didn't get any help, they want me to pay $150 for someone to come out for troubleshooting, the lady in phone she lies to me, she said it's not longer in warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SamirE, we want you to have a working fridge. Allow us to help.
Below is a link to help you diagnose why water is not dispensed. Please click on the embedded word and watch the video included.
Water dispenser issue
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-does-not-dispense-at-all
Please see page 28 under "STEP 4 Leveling the refrigerator," pages 30 to 32 under "STEP 6 Connect the water dispenser line (applicable models only)," and page 37 under the "Turning on or off the AutoFill Pitcher " section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202311/20231114133649358/FDR_RF8000B_DA68-04402K-01_EN_MES__CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146693409) to help our team pull up your information.
Have a great day.
^Camille
Sadly, mine failed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this refrigerator so much - the color choices (NOT stainless steel!), beverage center and fact that there were no handles. Unfortunately mine stopped working in less than 3 weeks. I decided to replace it with a more reliable brand. Samsung makes great phones, but i wont buy another appliance from them. I'm truly sad about this as I loved the refrigerator conceptually. Maybe i just got a lemon, but I dont want to risk having another one fail.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, LauraL.
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Ice machine slow
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Takes days for the ice to fill up. Received it on Tuesday. It’s Thurs night and the ice cube trays aren’t even half full. Kind of ridiculous.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your disappointment with how the ice maker performs, JenH. Let us help.
Here is a link for troubleshooting steps when the ice maker does not make enough ice. It also contains other links for no water dispensing at all, removing and replacing the water filter, leveling the refrigerator, increasing the cooling performance, error codes, and a video to watch from start to finish about fixing the ice maker.
Ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
We have also provided another video link to watch until the end for maintaining the ice maker.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146821385) to help our team pull up your information when you message us.
Thank you.
-Angelica
Do not purchase Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Should have listened to the bad reviews about purchasing from Samsung. I purchased this fridge from a competitor and the fridge wasn’t properly packaged. One shelf fell during transport because it wasn’t secured and shattered another. Samsung said they would take responsibility after several hours on calls with customer service and still not resolved. Now I have a fridge with broken shelf and shards of glass.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
This isn't the experience we want our customers to have. To better assist you with this, please contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
Chrystel
Do NOT buy this fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker ices over, have to use hairdryer to melt-replaced once, new one faulty. Samsung fridges are the #1 reported appliance to consumer affairs in the country. Does not keep food cold! Samsung has some fabulous products, thus is NOT one of them!
No, I would not recommend this to a friendPoor quality Samsung BESPOKE refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Within the first week; the drain plug under the water jug leaks. Cheap plastic hinge covers are falling off.
No, I would not recommend this to a friendHorrible Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge only lasted us 6 months before breaking. Samsung sent service people out twice, taking 3 weeks before saying it was unfixable. Because the exact model we purchased with black panels wasn't available they refused to give us any other color and only to refund us. Because we purchased it on sale, all other options were hundreds of dollars more for the same unit just in a different color. Poor service with no flexibility, and no unit should die within 6 months. Would never get one of these again. But sure, its good looking I guess.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We thank you for giving us your honest feedback on a review, Sperlhaus.
We appreciate all observation that helps us understand how to improve our products and services.
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145253358, which will help our team pull up your information.
^Rainly