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Customer Ratings & Reviews

Your price for this item is $1,899.99
The comparable value price is $2,429.99

Customer reviews

Rating 4.7 out of 5 stars with 1486 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.9 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Design

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers highly value the beverage center, ample space, and dual ice maker features of the BESPOKE refrigerator. Many appreciate its sleek design and large capacity, finding it quiet and efficient in maintaining proper food temperatures. However, some users note challenges with fingerprint smudging on the stainless steel finish and the lack of traditional door handles. A few also mention minor issues with the water filter and door closure mechanisms.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 1,486 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Bespoke Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An amazing fridge! Definitely a great purchase! 10/10 recommend .

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Amazing!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and looks amazing very nice buy and elegant

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exellent fridge I have r had any problem with it a lot space

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge! Plenty of room and so easily seen. Keeps perfect temp. Got the grey glass panels.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Auto fill pitcher is more convenient than I imagined however fingerprints show pretty bad. Other than the fingerprints the fridge has been great.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, love the no handle loom & glass Rather than silver …

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Dedons fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great capacity with lots of storage bins and dual ice makers with two different sizes of ice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have hit the jackpot. Samsung has taken over our kitchen. Beautiful, clean, and modern look.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Happy with product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek design. Drink station is a cool feature. Kids love the ice bits and ice cube option

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ❤️❤️❤️

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge!! The beverage center is a must have.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrigeration 101

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely impressed, they got this one right!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spacious and i newd to buy more groceries to gave a full fridge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator is very nice with lots of space. Had water canister that refills Everytime when put back.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 3 out of 5 stars

    Houston BestBuy Outlet Samsung Bespoke Fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was smooth and easy. The fridge looks great and fits the space well. We picked this fridge out from the BestBuy Outlet here in Houston. However, upon arrival the fridge displayed several error codes and the light in the fridge would not stay on.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand the importance of making sure your refrigerator is fully functional, JessiSaber. Let's get the information to address error codes and the fridge's light.

      The links below will guide you in understanding the error codes of the refrigerator and ensuring your fridge's light operates normally. Learn more by checking the hyperlinks and watching the video.

      Samsung refrigerator error codes:
      https://www.samsung.com/us/support/troubleshooting/TSG01003409/

      Samsung refrigerator lights do not turn on:
      https://www.samsung.com/us/support/troubleshooting/TSG01109322/

      Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1146986971) to help our team pull up your information when you message us.

      Have a great day,

      -Ernest- Samsung

  • Rated 5 out of 5 stars

    Best refrigerator I’ve ever owned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are thoroughly enjoying a utilizing every feature of this refrigerator. The SmartThings app, which is unrelated to my review is kind of clunky to use. But overall satisfied with my purchase. I would recommend it, particularly for large families.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not expect install when included

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    November 24, 2024 today. Delivery no show first day I took off work. Told delivery truck broke down. Second delivery day - they would not install waterline stating corrosion and water not working - Stated I needed a plumber. No corrosion and water worked fine that visit . See attached photos. They left without performing work. Third day - how many days do I have to miss work. I ran water prior to them coming again to see if clean. It was good. Told they will not connect fridge to copper water line. Shut off valve 5-6 feet away from fridge under kitchen sink. Window for visits - no choice - whole day. Would not accommodate me. Missed two weekdays of work and Saturday. They were informed of copper water pipe and no turn off valve directly behind fridge at the beginning and during many conversations. I hope to God this fridge works. Do not expect Bestbuy to help or to be straight - you will be transferred from person to person with no help. For my inconvenience - They offered enough to cover less than 10 minutes of my normal earnings. Going to redo kitchen and will not use them. They know what they are doing. They balance it out and do not care. I do not see my first review posted.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.

      Have a great day.

      ^Aloe Samsung

  • Rated 5 out of 5 stars

    Love my bespoke!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with extra door fronts of your choosing! Love all the goodies it came with in the drink station.

    I would recommend this to a friend
  • Pros mentioned:
    Beverage center

    Rated 5 out of 5 stars

    great beverage center

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the beverage center! the second door comes in handy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    freezer problems

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the look of the Fridge, we got the white glass. Also love the beverage center, especially with small kids so they cant get to water dispencer and make a mess. We have only had it a few weeks and our freezer is icing over ALOT (see pics). Hoping someone can come soon to fix it. Very disappointed that it needs fixed already.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Let's look at some solutions to get your fridge's freezer properly, LindseyW.

      We understand how you feel about the freezer frosting so quickly. Let's examine the areas where frost has formed and explore the link to prevent its occurrence in the future.

      Frost in the freezer or refrigerator:
      https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator

      I have also included a link to the fridge's user manual. See page 64 under troubleshooting (Fridge/freezer is over-cooling):
      https://downloadcenter.samsung.com/content/UM/202212/20221216131604539/FDR_RF8000B_DA68-04402K-01_EN_MES_CFR.pdf

      Should a service request be required, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1146032469) to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Samsung is where it’s at!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the ice selection, more cubic foot inside the refrigerator with the layout for the icemaker. My last Samsung we had for 15 years still worked except for the outer control panel went out. Love the newer model.

    I would recommend this to a friend