Customer Ratings & Reviews
- Model:
- NK36CB700W33AA
- SKU:
- 6529981
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers love the 36" BESPOKE Smart Wall Mount Hood, especially its beautiful design and sleek appearance. Many appreciate the quiet noise level and overall quality. Several customers feel that it looks amazing and is the best in its category.
This summary was generated by AI based on customer reviews.
fair
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.arrived on time and doesn't look damaged despite the fact that best but finally delivered a different product after 1 year of waiting for a discontinued item.
I would recommend this to a friendBrand response from Samsung
Posted .Hello there, Derek.
Thank you very much for advising us that you received the Wall Mount Hood without damage.
For feedback on your overall customer experience, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Run away from Samsung appliances.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid Samsung appliances. This hood has been serviced multiple times. It is now a Frankenstein of parts. Everytime the Samsung service people come out they damage something in the kitchen (cabinets, floor, countertop, etc) and they refuse to take any responsibility. Hood still isn't working right. I can not have them keep coming out and damaging my kitchen.. seriously having to consider replacing all of the matching appliances with a different brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Brian,
We understand the dismay about your experience with the range hood and the service people.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Great buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item works great and easy to use with designated phone app
I would recommend this to a friendWaited 2 months and arrived SHATTERED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Called Best Buy— waited on hold—-to be told it was a delivery issue and then put on hold with the delivery dept! Like they have a range hood sitting back there….. I bought this in STOCK!!! Then i kept getting delay messages and two months later drops off this busted unit and no one cares.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
Works well but Quality issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hood was dented and damaged even before we took it out of the box. I think its more of a smasung quality issue where someone in the assembly line was fine with structural damage and went ahead and put the screws and packed it. The pain here is we already hired a contractor to install it with other house work. Now best buy had to find replacement.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand how you feel about the status of the range hood when you received it.
Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you regarding the unit replacement. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Good Range hood
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far its working very well...................................
I would recommend this to a friendPoor service.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered in mid August. Still haven't gotten it. I've literally built the rest of the house and literally everything has arrived faster than this. It blows my mid that they still offer this for sale, and they can't even meet production. Spent 2 hours on the phone with best buy, only to get transfered repeatedly to different departments because no one wants to help me. Utterly atrocious support. I don't care how good the product is, it's not worth dealing with best buy on it. Whether it's a good deal or not.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
