Customer Ratings & Reviews
- Model:
- NK36CB700WCGAA
- SKU:
- 6529972
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the 36" BESPOKE Smart Wall Mount Hood for its sleek design and quiet operation. Many customers appreciate how well it complements their other Samsung appliances. However, some customers have experienced delivery issues and difficulties getting support from Best Buy.
This summary was generated by AI based on customer reviews.
Works well but Quality issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hood was dented and damaged even before we took it out of the box. I think its more of a smasung quality issue where someone in the assembly line was fine with structural damage and went ahead and put the screws and packed it. The pain here is we already hired a contractor to install it with other house work. Now best buy had to find replacement.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand how you feel about the status of the range hood when you received it.
Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you regarding the unit replacement. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Good Range hood
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far its working very well...................................
I would recommend this to a friendPoor service.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered in mid August. Still haven't gotten it. I've literally built the rest of the house and literally everything has arrived faster than this. It blows my mid that they still offer this for sale, and they can't even meet production. Spent 2 hours on the phone with best buy, only to get transfered repeatedly to different departments because no one wants to help me. Utterly atrocious support. I don't care how good the product is, it's not worth dealing with best buy on it. Whether it's a good deal or not.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
