Customer Ratings & Reviews
- Model:
- RA-F18DBBCM/AA
- SKU:
- 6497856
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the Bespoke 4-Door Flex Refrigerator Panel - Bottom Panel for its easy installation process and beautiful design. Many customers mentioned how simple it was to install the panel, and they appreciated the variety of colors available. The glass panels were also praised for their stylish appearance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Appearance
I love the product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the choice of panel. It looks super nice. I am still figuring out what product I can clean it with. I don't want it to get damaged or stained.
I would recommend this to a friend - Pros mentioned:Appearance
White glass panel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love the essence of the white glass. It add up a sophisticated sensation to my kitchen!!! I’m so happy I made this purchase!!
I would recommend this to a friend - Pros mentioned:Color, Installation
Love these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these. The color was perfect and they were easier to install than I expected.
I would recommend this to a friend Samsung French Door Flex Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer Beware. Check out other reviews before purchasing. The refrigerator section keeps cold. However, the bottom freezer does not keep meat frozen. One side of the freezer keeps the meat thawed rather than frozen. The ice machine started malfunctioning. I called Customer Service number and spoke with Belinda. However, I did not get a response as to when technician would come to inspect ice machine for the larger cubes. Eventually, I turned ice machine off for a day and restarted machine. It did a factory reset and now ice machine is working again. The review guidelines state I can not speak about delivery service since the review is just about how the Samsung French Door Flex Fridge functions however, I purchased my charcoal black panel back in July to arrive 8/5/25. I have had Customer Service reach out multiple times stating they cannot deliver due to inventory. I’m still missing my panel.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand that your overall experience with the refrigerator and its panel can be disappointing.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with the unit and to check on the panel's availability. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Beautiful Option
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color is beautiful and the finish makes it so that you don’t see fingerprints. I’ve had this on my fridge for over a year and have no intentions of changing it any time soon. Photo does not show true in person color, definitely more rose gold in person
I would recommend this to a friend- Pros mentioned:Ease of cleaning
Looks good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took more than a month from the time of our initial Bespoke fridge delivery date to the time when the panels showed up to go on it. However, they easily snapped into place and the final product looked great viewed from the front. However, my wife did not like like the appearance of the protruding portion of the fridge from the encasement as viewed from the side as it was black. I was able to remedy this by acquiring some wide white magnetic tape (ordered online from Amazon) and cutting strips to fit the sides. The final product was more aesthetically pleasing for our white cabinetry kitchen. Surface is easy to clean.
I would recommend this to a friend Excellent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, and always receive great customer service service and products from best buy.
I would recommend this to a friend- Pros mentioned:Appearance, Installation
Easy to install
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased the black panels and have received three out of four of them due to a delay on one of them. My husband installed the panels and said it was very simple with a good design. It took him a very short time to install. We love the look of the black panels!
I would recommend this to a friend - Pros mentioned:Appearance
BESPOKE Refrigerator Stainless Steel Panel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Panel looks nice. Proper fit. Fingerprint resistant.
I would recommend this to a friend - Pros mentioned:Color, Installation
Sunny and cheerful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color is true. It’s not dulled by the steel refrigerator casing behind it. It is shockingly easy to install. Watch one of the Samsung installation videos and tadaaaa…easy! Bonus is that this panel matches my sink almost perfectly.
I would recommend this to a friend - Pros mentioned:Color, Quality
Samsung refrigerator panels
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality! Beautiful panels. I love the grey color.
I would recommend this to a friend Don't trust Best Buy for this product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My review is based on Best Buys terrible customer service, not the actual product. I ordered 2 of these and only one was delivered. Best Buy keeps rescheduling a new appointment and each time it never gets delivered. This product is useless with just one panel. Whenever I call I cannot get anyone to help me where I actually get the second panel. I have had 4 appointments on a weekly basis now and each time it never shows up. I cannot keep taking days off to trust Best Buy will actually follow through. Very annoying, I will NEVER purchase from Best Buy again.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand what you're going through with your fridge's bottom panel delayed fulfillment. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to answer your concerns about the fulfillment of your order.
Have a great day.
-John
- Pros mentioned:Color, Installation
Great panels for a great fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super easy to install and the color is great. It looks amazing with my new fridge
I would recommend this to a friend Bespoke Refrigerator Panels
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The glass panels do what they were designed to do. The ability to match current other appliances. They look Great
I would recommend this to a friend- Pros mentioned:Color
No issues
|Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great accurate panel and coloring no issues and will buy more
I would recommend this to a friend - Pros mentioned:Ease of cleaning
Looks better in person
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product took forever to receive and my order date was pushed back 3 times but its definitely worth the wait! Its beautiful in person and adds a nice touch to my kitchen. A must have!! Easy to install
I would recommend this to a friend - Pros mentioned:Quality
Refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The panels arrived after we got the refrigerator but they are installed now and look great. The technician that came out to install did an excellent job. We are very pleased!
I would recommend this to a friend Panel is Perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The panel is OEM and fits perfect. Had no issue with matching the existing panels.
I would recommend this to a friend- Pros mentioned:Color, Installation
Matte Grey looks great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lovely matte grey! Easy to install. Too pricy for what it is, though.
I would recommend this to a friend - Pros mentioned:Ease of cleaning
New Custom Look! Your Choice!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great feature. I was able to match my cabinet doors! Easy to install. Brings my kitchen up to date and beyond!
I would recommend this to a friend
