Customer Ratings & Reviews
- Model:
- RA-F18DUUQH/AA
- SKU:
- 6451290
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers love the Bespoke 4-Door Flex Refrigerator Panel - Top Panel for its great appearance, color, quality, design, finish, and ease of cleaning. Customers also find the panels easy to install and remove. However, some customers have reported issues with receiving the correct panel and size. Additionally, a few customers have experienced problems with delivery.
This summary was generated by AI based on customer reviews.
Loved
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great experience. Great service and install. Will use again.
I would recommend this to a friend- Cons mentioned:Panel
send wrong size
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.vey disappointed wrong panel was sent, had to go to the store 3 time, and still dont have my correct panel the person who took my order look at my refrigerator purchases and made a mistake with the item code . now manufacture is oos
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo`
Quick and friendly
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did a professional and quick installation, and they were very friendly.
I would recommend this to a friend- Cons mentioned:Panel
Not worth the wait
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the panels now that I have them but they were on backorder for 2 months
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of the status of your panels.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you should you need to follow up on the panels. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Panels
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not have these in stock and had no clue when they would arrive. Should have never sold them to me for that reason
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Cons mentioned:Panel
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sent the wrong panels for a whole difference type of refrigerator. So now my refrigerator is missing the front panels and costumer service was no help ovr the phone.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Bespoke panels
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes refrigerator come out very nice! So many Color options
No, I would not recommend this to a friendCustomer Service Breakdown
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot yet comment on the quality of the panel. However, the delivery coordinator canceled and refunded the order due to a "lack of stock" without communication, coordination, or apology. I found out that the panel was not being delivered only after going to the website to check the delivery status (after my refrigerator had been installed). Customer Service? 0 out of 5 stars. A call to Best Buy Customer Service (with a very courteous and HELPFUL agent) revealed that the other three panels were on track for on-time delivery and that the fourth panel was sourceable and could be delivered within a week of the first three.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience ordering the panel for your refrigerator.
Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Jay Z at Best Buy Virginia Beach Is Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product and flawless service. It’s exactly what we wanted.
I would recommend this to a friend- Cons mentioned:Panel
Got Fridge, no panel. It's been 3 months.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered my Bespoke Flex in March. I got the refrigerator but not the pink panel. What am I doing to do with a refrigerator without the panel!?!?!?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact the Best Buy customer service department at (888) 237-8289 / Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
- Pros mentioned:Quality
Nice quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't received the refrigerator yet but the panels look to be very good quality. looking forward to using as a dry erase board for kitchen notes.
I would recommend this to a friend No installation expertise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On the bright side it's very pretty. Just keep in mind that it's a fingerprint magnet relative to traditional stainless steel. On the negative side, finding someone to install is almost impossible. I've been waiting for six weeks AFTER the installation of my fridge for someone to come by and install it, and for three straight appointments they cancelled at the last minute saying they had nobody with experience installing the panel. There is a youtube video that shows you how to do it yourself if you get desperate enough. Nobody should have to use a panel-less fridge for well over a month.
No, I would not recommend this to a friend- Pros mentioned:Ease of cleaning
Easy to install without special tools
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful panel, easy to install without any special tools. There are some black plastic clips on the side and top that pop out to lock them in place.
I would recommend this to a friend Fooled again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wrong panel was shipped to me. I returned them all. This is the second time I've been sent the wrong product after waiting a very long time. When I returned the product, the clerk asked me why. I told him. The manager overheard the conversation. No apology from either. My time and energy waisted yet again. I'm cancelling my Best Buy card. I feel ridiculous for giving them another chance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ElliotY,
Thank you for choosing Samsung for your panel needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Great but hard to clean
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Panels look great but smudges are hard to get out.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Michael,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
Samsung - BESPOKE 4-Door Flex Refrigerator Panel - Top Panel - Grey Glass
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are some links that might help you.
The refrigerator panel or touch screen is not working
https://www.samsung.com/us/support/troubleshooting/TSG01202605/
Samsung refrigerator error codes https://www.samsung.com/us/support/troubleshooting/TSG01003409/
Product Manual:
https://downloadcenter.samsung.com/content/UM/202110/20211019093541599/DA68-04023H-03_MANUAL_USERS_EN_MES_CFR.pdf
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144395995
Thank you for choosing Samsung.
^Ross
- Cons mentioned:Panel
Satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the colors. But one of the panel came damaged. It is taking forever to get replacement.
I would recommend this to a friend Bright and shiny
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look. They are so shiny and add light to my kitchen. They make the refrigerator!!!
I would recommend this to a friend- Pros mentioned:Appearance
Cheerful panels!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful panels! Very cheery and room brightening.
I would recommend this to a friend - Pros mentioned:Color
Just Awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks really great with the navy blue glass panel. And of course added color to my kitchen.
I would recommend this to a friend Worst purchasing experience.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in May, bare refrigerator until November...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AnhL,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146377664) to help our team pull up your information.
Have a great day,
-Ernest-
