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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 104 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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83%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Bespoke 4-Door French Door Refrigerator panel - Bottom Panel for its easy installation, beautiful design, and customizable color options. Many customers appreciate that the panel is easy to clean and fingerprint-resistant, and they love that they can change the color of the panel to match their kitchen cabinets. However, a few customers have complained about delays in receiving their panels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 104 reviews
  • Rated 3 out of 5 stars

    Undelivered

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color . But I have to cancel the fridge bec it didn’t get to deliver on time even with several rescheduling days 3x. replaced with a deferent ref

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      ArceliM, thank you for choosing Samsung for your panel needs. We're saddened that you have to cancel the panel order because the fridge was not delivered on time, and we would love to work with you in the future.

      Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Easy to install, lightweight, and great item

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item! Adds a pop of color to the kitchen and very easy to install on your own.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stainless steel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great slider for door It fits seamlessly And looks great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HSE Manager

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to access to buy items, great costumer services

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jus Samsung

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All good , excellent quality very recommendable !!!

    I would recommend this to a friend
  • Cons mentioned:
    Panel quality

    Rated 1 out of 5 stars

    Samsung Refrigerator panel

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived almost 2 months later after refrigerator was delivered. A BestBuy representative told me on a phone call that a discount was going to be given for the inconvinience and as today nothing has happened. Currently Lowes when you buy the refrigerator panels are free. I had to purchase 2 other panels since the once bestbuy sold me dont match the other samsung appliances I purchase.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

      Thank you, and stay safe!

      ^Chrystel Samsung

  • Rated 5 out of 5 stars

    Quick and friendly

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very friendly, quick, professional and thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge panel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item, very good and friendly delivery service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and installation was smooth. Would definitely recommend to others.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Good product, terrible support from Best Buy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be prepared to wait an indeterminant amount of time for this product to ship to you. Our refrigerator took two months to arrive and then the panels took another three. Best Buy provides no support at all once the sale is closed. You are on your own to track the shipments. The glass panels themselves are very nice and seem durable. Easy to clean.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      The experience is not what we expect from our customers. To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

      Thank you, and stay safe!

      ^Chrystel Samsung

  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is beautiful. It matches my kitchen perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the look.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It delivered really fast and love the way it looks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love the glass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love the glass doors. They clean up easily and look so nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Various color panel

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soft and silky feeling. Clean with soap. Water or glass cleaner. Extra large capacity

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great bespoke bottom panel

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compliments the other colorful panels that samsung offers for the bespoke line

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Wrong size and wrong color

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apparently, after the fifth order of sending me the wrong size panel, you finally sent me one that fits but it’s a different color than I requested. So I’m done you win.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Love the covers.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fact that I can switch it out and the color goes with my kitchen theme

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 star

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 star very good item and the delivery was very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Bespoke Refridgerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this fridge and the glass panels are easy to keep clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To happy with this refrigerator, it’s has all we want to get on it

    I would recommend this to a friend
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