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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 171 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Bespoke 4-Door French Door Refrigerator panel - Bottom Panel for its easy installation, beautiful design, and customizable color options. Many customers appreciate that the panel is easy to clean and fingerprint-resistant, and they love that they can change the color of the panel to match their kitchen cabinets. However, a few customers have complained about delays in receiving their panels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 171 reviews
  • Rated 5 out of 5 stars

    great quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    look very nice, came in time and easy was to installed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaceable panels - great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The replaceable panels are terrific. We have 4 different colors to change with the seasons. Easy to remove and replace.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home owner

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great experience shopping a new refrigerator, The sales person was very informative helpful. he also let me know about the incentives and discount they had and I took advantage of those promotions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Panel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it, easy to clean and nice colors , I recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Bepoke pink

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loved the color. Easy to install just you tube it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fridge

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fridge … but the ice maker takes forever to make ice.. not happy with that at all

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Good product, terrible support from Best Buy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be prepared to wait an indeterminant amount of time for this product to ship to you. Our refrigerator took two months to arrive and then the panels took another three. Best Buy provides no support at all once the sale is closed. You are on your own to track the shipments. The glass panels themselves are very nice and seem durable. Easy to clean.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      The experience is not what we expect from our customers. To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day for the feedback of the delivery team. They can either answer your question or transfer you to your local store to answer your specific inquiry.

      Thank you, and stay safe!

      ^Chrystel Samsung

  • Rated 5 out of 5 stars

    mid drawer panel

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like the ability to change the look of the fridge. Though it is a little difficult to swap out the panels.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    pretty!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gorgeous! The Samsung Bespoke French door fridge is a dream come true. The glass panel fronts make stainless front fridges look so yesterday.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Excellent buy/product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent buy! Love that my fridge is now complete. I received many compliments on my Samsung Bespoke refrigerator.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    drama with this fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so much drama. was supposedly in stock, but this panel was delivered without a fridge to put it on. Fridge delivered 6 weeks later nightmare

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful matte black finish!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bespoke 4-Door French Door Refrigerator is beautiful! The bottom panel is not glass, as are the two top panels, and wipes off easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good product excellent purchase 100% recommended, easy to use easy to clean

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    White middle panel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it very much. I will recomend it to friend and family.. I need a white bottom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect fit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously had the white glass and the look was getting old. The whole point of the bespoke is to be able to change the look of your appliances easily. This was an easy install with 4 tabs and voila it was done. This stainless looks great in comparison to the white glass and gave my kitchen a more elegant look.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Love the color

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the color of this middle drawer. It is such a great idea to be able to pick your colors.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Perfect match!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rich color on these panels match the decor in my house perfectly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Panel

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works and looks great. Was really easy to look up video online to install by yourself with no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Fingerprint resistance

    Rated 5 out of 5 stars

    Bespoke bottom panel

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing, soft and easy to clean no fingerprint, matching the cabinets well

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Avoid

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Avoid this refrigerator and any "up charges" $3600 refrigerator didn't last over a year, lost $800+ in food and had to go buy another refrigerator, avoid Samsung products all they do is break down

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi JerryN,

      Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.

      Please visit www.samsung.com or one of our partner websites to explore products that better suit your needs.

      Have a great day!

      -Kimberly Samsung

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