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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 171 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Bespoke 4-Door French Door Refrigerator panel - Bottom Panel for its easy installation, beautiful design, and customizable color options. Many customers appreciate that the panel is easy to clean and fingerprint-resistant, and they love that they can change the color of the panel to match their kitchen cabinets. However, a few customers have complained about delays in receiving their panels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 171 reviews
  • Rated 5 out of 5 stars

    Lovely Glass Panel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the many months it was backordered. Looks lovely on my fridge and so far is smudge free even after a month of use. Installation took under 5 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service....Love Best buy. Not only did they deliver it....They also installed it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new refrigerator! I can customize my color with interchangeable panels.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Undelivered

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color . But I have to cancel the fridge bec it didn’t get to deliver on time even with several rescheduling days 3x. replaced with a deferent ref

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      ArceliM, thank you for choosing Samsung for your panel needs. We're saddened that you have to cancel the panel order because the fridge was not delivered on time, and we would love to work with you in the future.

      Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Just what I wanted

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the sleek look and color. I'm happy I went with the black and not the blue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bespoke Samsung

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service. Best Buy indeed! One stop shop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely fantastic,extraordinary exalaexcelnce

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly as ordered on time extremely fast shipping great customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install, lightweight, and great item

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item! Adds a pop of color to the kitchen and very easy to install on your own.

    I would recommend this to a friend
  • Cons mentioned:
    Panel quality

    Rated 1 out of 5 stars

    Samsung Refrigerator panel

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived almost 2 months later after refrigerator was delivered. A BestBuy representative told me on a phone call that a discount was going to be given for the inconvinience and as today nothing has happened. Currently Lowes when you buy the refrigerator panels are free. I had to purchase 2 other panels since the once bestbuy sold me dont match the other samsung appliances I purchase.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

      Thank you, and stay safe!

      ^Chrystel Samsung

  • Rated 5 out of 5 stars

    Perfect black matte with charcoal glass top panel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The matte black steel panel is perfect with the charcoal glass top panel. Fingerprints wipe off easily with a soft cloth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stainless steel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great slider for door It fits seamlessly And looks great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HSE Manager

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to access to buy items, great costumer services

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the drawer!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drawer with panel looks amazing. Was well worth the wait. Drawer hold loads of items of your choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bespoke refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Part came damaged. Best Buy had it rectified. Happy with our purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jus Samsung

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All good , excellent quality very recommendable !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and friendly

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very friendly, quick, professional and thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bespoke Family Hub Refrigerator

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator looks perfect in my kitchen. Exciting! It was finally delivered after a 2 1/2 month wait.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Good product, terrible support from Best Buy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be prepared to wait an indeterminant amount of time for this product to ship to you. Our refrigerator took two months to arrive and then the panels took another three. Best Buy provides no support at all once the sale is closed. You are on your own to track the shipments. The glass panels themselves are very nice and seem durable. Easy to clean.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      The experience is not what we expect from our customers. To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

      Thank you, and stay safe!

      ^Chrystel Samsung

  • Rated 5 out of 5 stars

    Fridge panel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item, very good and friendly delivery service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and installation was smooth. Would definitely recommend to others.

    I would recommend this to a friend
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