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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 74 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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85%would recommend to a friend

Customers are saying

Customers are delighted by the Bespoke 4-Door French Door Refrigerator Panel's color options, which match their cabinets well, and its easy cleaning. They appreciate the customizable and interchangeable design, which allows them to personalize their refrigerators. Some customers have expressed frustration with delays in receiving their panels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 74 reviews
  • Rated 5 out of 5 stars

    Beautiful, functional fridge

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge! It holds so much and is gorgeous and matches my painted kitchen cabinets perfectly! One of my favorites is the water pitcher in the door. I’ve never liked water and ice dispensers in the front of a fridge door. They never dispense ice cubes properly and water usually squirts or accumulates in the tray. This doesn’t have that. The pitcher is inside the door and dispenses ice cold water. And when you replace it, it automatically refills the pitcher. And you get 2 sizes of ice cubes inside the freezer. Comes with an ice scoop so my husband doesn’t dig his unwashed hands into the ice. At least, not while I’m looking. It doesn’t have the usual handles on the front to open the fridge doors. There are indentations at the top and bottom of each door. My husband still manages to get fingerprints on the glass front of the doors, but they clean up nicely. Middle drawer can be freezer or refrigerated. I use it for eggs and lunch meat. The water filter replacement is not cheap and is supposed to be replaced every 6 months. But there is a reminder light that is supposed to come on when the filter needs to be replaced and mine hasn’t come on yet. I bought the replacement on Amazon. This is a very pretty, modern-looking fridge that I highly recommend! Just be sure the delivery people don’t put the front panels on before they bring it in the house.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of installation

    Rated 5 out of 5 stars

    good

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the instillation was good and no damage was done when being delivered

    I would recommend this to a friend
  • Pros mentioned:
    Ease of installation

    Rated 5 out of 5 stars

    Pick your style/design!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Choose this look because it was different from the stainless steel. Looks good on the refrigerator, easy to clean.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful panel! Very sleek finish. The pastel pink is perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bespoke Panel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The services and instalation is the best, and the product bought at Best buy too.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bespoke French door French door, 4 panels

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new refrigerator Bespoke but was not told by the salesman we had to purchase 4 panels which added up to $400. Or more.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Reference Ticket Number: 1144775308

      ^Camille Samsung

  • Rated 1 out of 5 stars

    J

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot get all of the parts delivered to have a complete refrigerator it’s been several months

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Appearance, Ease of installation

    Rated 5 out of 5 stars

    Looks great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My panel arrived on time and as scheduled and it was extremely easy to remove and install the new one and it looks absolutely wonderful highly recommend decorating your appliances

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Shiny with fingerprints :-)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sleek black, with the exception that you can see every single fingerprint, and you have to clean it several times a day. I wish I had gotten the blue, but the black is beautiful.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Ease of installation, Quality

    Rated 5 out of 5 stars

    Easy to clean

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Color matches our cabinets very well. The panel seems to be good quality and easy to clean

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Fits as intended

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These bespoke panels work as they should and are easy to swap out. Makes me feel better to know i can replace these whenever if want to change the style or if they get damaged.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good peice. Looks very stylish. Love that we can customize our fridge with these panels to our likings.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Ease of installation

    Rated 5 out of 5 stars

    Bespoke pink

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pink is nice looking. Easy to install if you you tube it

    I would recommend this to a friend
  • Pros mentioned:
    Appearance, Ease of installation

    Rated 5 out of 5 stars

    Fun and easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific look and so easy to install. The brushed nickel accent was fun since the rest of the refrigerator is the glass panels. The install took seconds and it's great that I can order other panels and switch them out when I want to.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Ease of installation

    Rated 5 out of 5 stars

    Replacement Panels

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the middle panel. We can change out for each season so we bought 4 colors to do this. It is very easy to change so it brightens up the kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of installation

    Rated 4 out of 5 stars

    Good panel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good panel , very nice designs and easy to install

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far everything is good, it could use another draw only has two, so I use one for fruit the other for raw meats need another draw for cheeses and cold cuts, that would be nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home owner

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great experience shopping a new refrigerator, The sales person was very informative helpful. he also let me know about the incentives and discount they had and I took advantage of those promotions

    I would recommend this to a friend
  • Pros mentioned:
    Ease of installation, Quality

    Rated 5 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful and arrived undamaged. As advertised. No problem installing.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance, Color

    Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking color and looks better in home than online

    I would recommend this to a friend
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