Customer Ratings & Reviews
- Model:
- RA-F36DMMCM/AA
- SKU:
- 6492365
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are delighted by the Bespoke 4-Door French Door Refrigerator Panel's color options, which match their cabinets well, and its easy cleaning. They appreciate the customizable and interchangeable design, which allows them to personalize their refrigerators. Some customers have expressed frustration with delays in receiving their panels.
This summary was generated by AI based on customer reviews.
Excellent product
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product… It stays perfect in the fridge.
I would recommend this to a friendAppliances
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good service? Need to visualize and buy is difficult processes
I would recommend this to a friend- Pros mentioned:Ease of installation
Good product, terrible support from Best Buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be prepared to wait an indeterminant amount of time for this product to ship to you. Our refrigerator took two months to arrive and then the panels took another three. Best Buy provides no support at all once the sale is closed. You are on your own to track the shipments. The glass panels themselves are very nice and seem durable. Easy to clean.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day for the feedback of the delivery team. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
Average
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the money. Not too good. Not too bad………………..
No, I would not recommend this to a friendUndelivered
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color . But have to cancel due to unavailablility of the fridge.
I would recommend this to a friendBrand response from Samsung
Posted .ArceliM, thank you for choosing Samsung for your panel needs. We're saddened that you have decided to cancel your order due to the unavailability of the fridge and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Stainless steel bespoke panel
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way too easy to bend, came pretty beat up and was hard to put panel in compared to the glass panel.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dewey,
We understand how you feel regarding this panel. We are here to help you.
We recommend checking the resources below for steps on how to install the panels on your fridge.
https://www.youtube.com/watch?v=cQeVqEo_c8k
We also recommend having a qualified installer install the panel to ensure that the panels will be installed correctly.
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148090672), and it will help our team pull up your information.
^Rodel
If item is not available why bestbuy is selling th
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have ordered this item along side with my refrigerator olin last November. It is been 8 month that i get delayed constantly. No one is responding.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry about the status of the panel you ordered.
Have a great day.
-John
DO NOT ORDER THIS FROM BEST BUY
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a perfectly fine product. It’s a panel in the color you choose. DO NOT ORDER IT FROM BEST BUY. You can get them from many other retailers, including the manufacturer directly, for the same price. I was rescheduled a half dozen times, often the day of or after sitting around waiting, only to be explicitly lied to by Best Buy customer service saying they were on the way or some mysterious warehouse issue came up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this don't hesitate to get in touch with our BestBuyCustomer Service department at (888) 237-8289.available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.about holding into the unit after purchase.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
- Pros mentioned:Color
Okay!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung Panel color fits my overall theme. Love it !
I would recommend this to a friend - Pros mentioned:Color
Best color
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service and product. I love this color so much
I would recommend this to a friend Refrigerator panels
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having such a hard time getting all my panels its been over 2 month's and still dont have all of my panels
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand that your overall purchasing experience can be disappointing.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 should you need to follow up on the panels' status. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Nice but took me over 6 months to get it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product but I have been rescheduled 3 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store if you want to raise feedback about your overall experience with the panel.
Have a great day.
-John
poor product availability
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very poor so far, it went from being delivered in Jan, then feb, , then march and now april, not sure if i will ever get a product i was told was in stock during purchase
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with the availability and delivery of the refrigerator panel, please contact the Best Buy customer service department.
Phone: (888) 237-8289
Hours: 24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Worse comapny to buy electronics from
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Idk cuz i still have not received yhe panel after i ordered 6 months ago.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good flexibility from Samsung we can chose multiple colored panels for the
I would recommend this to a friendNo installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t installed as requested, they came dropped it off and said they couldn’t install it.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you letting us know about your experience with the installation of your refrigerator panel.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
- Pros mentioned:Color
Pretty In Pink
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really love my Samsung refrigerator and love that i can switch panels whenever I'd like. The pink panels are AWESOME!!
I would recommend this to a friend Best Buy, You Should Be Embarrassed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We ordered a Samsung Bespoke fridge panel on May 17. It’s now June 22, and after FOUR rescheduled appointments, the order was suddenly canceled—no warning, no email, no explanation. I called customer service and got Mark, based in the Philippines, who kept me on the phone for over an hour, placing me on hold again and again. Every time I asked for a supervisor, he stalled. He refused to give his employee ID, admitted he couldn’t check inventory, and then canceled my order as his “solution.” No help, no accountability—just canceled it and told me to “call back” if I didn’t get it. When we finally reached a supervisor named Dale, we were hopeful for an actual resolution. Instead, we were told the only option was to repurchase the panels just to reschedule delivery—even though they can’t see inventory to confirm if it’s even available. When we asked how that made sense, there was no real answer—just a cold, scripted response. When we said we’d be reporting Mark for how he handled the situation, his reply? “We’re offshore.” In other words: good luck doing anything about it. I’ve been a loyal Best Buy customer for years. I even have a Best Buy credit card. But after this? I’m done. You took my money, delivered nothing, and expected me to buy it again just to “try” rebooking. Absolutely disgraceful. Shame on you, Best Buy. You let customers order items online without knowing when (or if) they’ll arrive. Your customer service in the Philippines gives false promises, treats paying customers like they don’t matter. Your offshore support is actively destroying your brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Best Buy clients,
To better assist you with your concern, please get in touch with the Best Buy customer service department at 888-237-8289. Call us anytime, 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
