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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 78 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are delighted by the Bespoke 4-Door French Door Refrigerator Panel's color options, which match their cabinets well, and its easy cleaning. They appreciate the customizable and interchangeable design, which allows them to personalize their refrigerators. Some customers have expressed frustration with delays in receiving their panels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 78 reviews
  • Rated 5 out of 5 stars

    Popping panels

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great panels with clean sleek look. Makes the frdge pop!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Panel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really loved it, I recommend it, easy to clean and they come in different colors.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    colorful panels

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator by Samsung. Nice design with interchangeable colorful panels.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of installation

    Rated 5 out of 5 stars

    great quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    look very nice, came in time and easy was to installed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home owner

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great experience shopping a new refrigerator, The sales person was very informative helpful. he also let me know about the incentives and discount they had and I took advantage of those promotions

    I would recommend this to a friend
  • Pros mentioned:
    Ease of installation

    Rated 5 out of 5 stars

    Replaceable panels - great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The replaceable panels are terrific. We have 4 different colors to change with the seasons. Easy to remove and replace.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Custom but back ordered!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install , shame it didnt come with my fridge but i like the customization option for my fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mid drawer panel

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like the ability to change the look of the fridge. Though it is a little difficult to swap out the panels.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    pretty!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gorgeous! The Samsung Bespoke French door fridge is a dream come true. The glass panel fronts make stainless front fridges look so yesterday.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Fridge

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great refrigerator. We were used to a much larger refrigerator so we are learning to adjust, but we love it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of installation

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good product excellent purchase 100% recommended, easy to use easy to clean

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    White middle panel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it very much. I will recomend it to friend and family.. I need a white bottom.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    white glass refrigerator

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love white glass refrigerator . Looks so cool. So easy to keep it clean .

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Love the color

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the color of this middle drawer. It is such a great idea to be able to pick your colors.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of installation

    Rated 5 out of 5 stars

    Panel

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works and looks great. Was really easy to look up video online to install by yourself with no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge Panel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived timely and works well in our fridge. Pick up was easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No finger print

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If the order has been properly process with no confusion between the panels, this is the best looking mid panel as possible. And no finger print issue as other colors.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of installation, Quality

    Rated 1 out of 5 stars

    Good product, terrible support from Best Buy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be prepared to wait an indeterminant amount of time for this product to ship to you. Our refrigerator took two months to arrive and then the panels took another three. Best Buy provides no support at all once the sale is closed. You are on your own to track the shipments. The glass panels themselves are very nice and seem durable. Easy to clean.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      The experience is not what we expect from our customers. To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day for the feedback of the delivery team. They can either answer your question or transfer you to your local store to answer your specific inquiry.

      Thank you, and stay safe!

      ^Chrystel Samsung

  • Cons mentioned:
    Delivery

    Rated 2 out of 5 stars

    drama with this fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so much drama. was supposedly in stock, but this panel was delivered without a fridge to put it on. Fridge delivered 6 weeks later nightmare

    No, I would not recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Easy to clean

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This panel matches my kitchen cabinet color and looks great!

    I would recommend this to a friend
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