Customer Ratings & Reviews

This is a fantastic washer! Looks great and works great!

The pedestal need to be a little deeper to put the detergent inside drawers

Works great for all load all sizes. Is very quiet.

Great washer, front loader makes things way easier and more convenient

We love the fact that we can fill the large tank with detergent and it automatically dispenses. No more putting detergent in for each load.

Beautiful machine has all the bells and whistles you would want.

What a great unit This is a must have unit Buy it today!!!!

Very nice so far, just about a month old, very quiet

The guy that helped sell this product was really helpful and provided excellent customer service. Love Best Buy! They always have great deals and amazing prices.

Just picked up and installed today and i am impressed with the quality of it .. it's much heavier than the 4.0cft Samsung washer im replacing, but it's much quieter and much more efficient can't wait to pick up the matching heat pump dryer next week

So far I had no issues with this machine. The song at the end of each load get a little old .

Washer was not draining, called Samsung customer support, tried different things to fix it, did not work, I called Best Buy and offered to replace it, which will happen on Feb 4th

I bought these to replace a 9-10 year old Samsung front-load set. The heavy duty cycle on the new set takes 2 hours, the old set was 1:40. The old set had a separate manual dispenser for fabric softener. The new one only has manual dispensers for bleach and detergent. The only way to use fabric softener is to add it to the auto-dispenser which poses a problem because I use different laundry products than my fiancé. This new design is idiotic. Also the touch controls are slow and cumbersome. The dial / button style on my old set was far superior, faster, and more precise. Very disappointed

Great washer!! Love the super speed function. Unfortunately you can’t start it with the phone. You can only send the program you want through the app then you have to start it manually

Great product, great service, great company, always recommend best buy! Only issue was trying to get the dryer repaired was three weeks out.

I really enjoy the AI function and the Alexa app makes it easy stay connected

Great product, 2 months working perfect so far, good quality

Works amazing. Love the smart features and alerts when loads are done. Also, loving the fact that you don’t need to put detergent for each load and it just auto feeds from the supply in the machine.

Really good unit Went from top load to this new front load unit I should had spend the money since the beginning on the from load unit , really good, quiet good spinning capabilities

Its very pretty. However, I’m not really satisfied with the way it washes. My clothes remain pretty wet even though I put it at the highest spinning cycle . You cannot adjust any of the presets cycles (by adjust I mean like the time ,the temperature, soiled level etc.) Therefore you’re pretty much stuck with the manual cycle and the short load cycle. Which on those two , you can make adjustments to spin level, time , heat level , etc etc .