Customer Ratings & Reviews
- Model:
- WF53BB8700AVUS
- SKU:
- 6507620
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the ease of use, excellent wash quality, quiet operation, and ample capacity of the BESPOKE 5.3 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash. Many appreciate its energy efficiency and sleek design. However, some users noted that the spin cycle can be quite loud. Overall, the positive feedback significantly outweighs the negative comments regarding this appliance.
This summary was generated by AI based on customer reviews.
Just a few months out of a short 12 month warranty
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.And the machine needs a total replacement. It suddenly sounded like chains beating around inside it or something. Repairman says the bearings are shot, and that he wont fix it because samsung parts have a habit of failing, and he won't charge someone 5 or 600 bucks to repair it, only to have it fail again in another six months. Really dissapointed . I've had cheap washing machines last a decade or more. Never had one spectacularly fail like this just out of warranty. For sure dont buy this without an extended warranty, you will need it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We are saddened by the condition of the bearings in your washing machine. We would like to have a direct conversation to determine the best way to assist you and to gather your feedback on the service technician visit you had.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148947407) to help our team pull up your information.
Have a great day.
^Camille
Keep smelling good with fresh clean clothes
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very excited to see you receive this new washer is new and improved
I would recommend this to a friendWasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice very professional agent , i’m very hubby mobile
I would recommend this to a friendWasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome. Very effective in meeting my domestic laundry needs
I would recommend this to a friendWasher and Dryer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bespoke products are excellent from Samsung it provides you with so many options
I would recommend this to a friendBeautiful and works amazingly well
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m so happy with my purchase!! it’s exceeded my expectations!
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Works pretty good. Nice product.so
I would recommend this to a friendWash Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not had any trouble. Yet love color Wash storages items were cheaper
I would recommend this to a friendNice washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So many wash modes…. Lol. Great unit. Looks great too.
I would recommend this to a friendWasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, love the Bluetooth lets you know when your load is done.
I would recommend this to a friendExcellent Choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this washer. Highly Recommend it. Very quiet and lots of options.
I would recommend this to a friendBespoke Samsung!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Washer & dryer combo! Stacked to free up space
I would recommend this to a friendLooks Great and Works Great!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple to set up and get use to. Love the Black color on these machines.
I would recommend this to a friendLarge and efficient
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall solid product for the 6months I’ve had it.
I would recommend this to a friendExcellent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent product and we are really pleased with it
I would recommend this to a friendSo far so good!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! Exceeeelllleeeentttt sooooo farrrrrr!
I would recommend this to a friendWasher
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the front load washer thanks for your service
I would recommend this to a friendDo not purchase Samsung from Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy Samsung products from Best Buy. Four months after making this purchase I started having issues and now am dealing with everyone passing the buck. Best Buy cant help, sent me to Samsung, Samsung sent me to a 3rd party repair company called Service Quick. This has been an absolute nightmare!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BridgetB,
We want to understand more about what transpired with the washer and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Repair needed after 3 months!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 months of regular use our washer started making really loud noises! We had to get it repaired and replace the entire drum! That is crazy for something we bought 3 months prior. Definitely look for a different brand!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Adela,
We understand how you feel regarding this washer. We are here to assist you.
We are glad to hear that the washer is working fine now. Washer/s, like any other appliance, is not perfect and that is why a warranty is provided for this kind of situation.
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147812422), and it will help our team pull up your information.
^Rodel
This model is horrible!!!! DO NOT BUY!!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in unit December 2024. After three uses, the clothes came out soaked wet after cycles. Due to the California fires, I couldn’t call Bestbuy to resolve the issue right away. Now, I’m dealing with Samsung. They’ve come twice to replicate the issue but can’t. They say it’s an unbalancing issue with our loads, but it happens even with just washing a small and medium load.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ArnoldE, we understand the value of having functional appliances at home. Let us assist.
Here is a link to help you troubleshoot if your washing machine gets unbalanced during the cycle. Please click on the embedded words and choose the "No, Did this resolve your issue?" option to access the complete steps.
Samsung washing machine spins poorly
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148853875) to help our team pull up your information.
Have a great day.
^Camille