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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12 reviews

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  • Performance

    Rating 4.7 out of 5 stars

  • Ease of Cleaning

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-12 of 12 reviews
  • Rated 2 out of 5 stars

    Consider the Design Flaws Before Buying

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be aware that this "state of the art oven" has no option to turn the fan off, which is definitely not standard in convection ovens and does impact some types of baked goods. The control panel isn't the most intuitive I've used and definitely takes practice. Unfortunately, the manual for this range is AWFUL. There is no user-friendly quick-start - even online. We had to pull up YouTube videos of random (not Samsung) people using various features to figure out how to start. There are some features that only seem accessible via the app, so be prepared to download. Security for the app is also AWFUL. Apparently, Samsung assumes only one person in the house will be cooking, because there's no way to share the appliances with others, except to have them use whatever login you use to set it up. Really bad app design. LG does this WAY better. I will say, this is A LOT of black in a white kitchen. Not much stainless. I REALLY wish that with the title "Bespoke" and an option for white, we could have selected white glass for the ovens, but that is not an option. The oven has a sleek appearance in the store, but with the cord (which doesn't come with the oven - you have to buy separately,) it doesn't really fit flush against the wall, because there's no room for the excess cord as part of the design - which you need to pull out the range. There is an attachment you can screw on to hide this, but the range will not be flush to the front with standard counter depth. On the plus side, the convertible oven works well. The burners heat and cool immediately, as they should with induction.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings!

      We understand how frustrating it can be when something designed to simplify life ends up requiring extra effort just to get started. We're here to help.

      As with any new gadget or appliance, getting comfortable with its functions takes frequent use. To assist you, we’ve provided a link to the user manual for your Samsung range model, as found on the official Samsung website:

      User Manual:
      https://downloadcenter.samsung.com/content/UM/202502/20250218140916237/O_IB_FULL_NE9100D_NSI6DG9550SRAA_EN.pdf

      Please refer to page 34 for steps on how to select between conventional bake, convection bake, and other features.

      This model includes multiple fans:

      1. A convection fan, which is visible when you open the oven door.
      2. A cooling fan, which is hidden and continues running until the internal electronics cool down completely.

      You are also correct that the power cord is sold separately with Samsung electric ranges. When installing the power cord:

      1. It should be routed downward, allowing the receptacle cover to be securely installed.
      2. Any excess cord can be managed using cable ties and placed behind the range, where there is space to accommodate it—this ensures a flush installation.

      For detailed instructions, please refer to the installation guide shared below and turn to pages 4 to 6:

      Installation guide:
      https://downloadcenter.samsung.com/content/EM/202409/20240920132931341/DG68-01656A-01_IM_NE9100D_NSE6DG8550_NSI6DG9550_240624.pdf

      The SmartThings app continues to improve, and your feedback plays a crucial role in enhancing its usability for all users.

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1149459876 to help our team pull up your information.

      Leo Samsung

  • Pros mentioned:
    Ambient edge lighting, Hot oven

    Rated 5 out of 5 stars

    It's the Centerpiece of the Kitchen

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit looks super sharp in my kitchen and the ambient edge lighting gives just enough glow for this nighttime trips to the kitchen. Having 2 ovens is really a bonus, as I use the smaller upper oven almost exclusively, but can fire up the other one for larger meals. The induction heats up FAST ab boils water quicker than my previous gas range. Samsung got this one right!

    I would recommend this to a friend
  • Pros mentioned:
    Energy saving, Hot oven

    Rated 5 out of 5 stars

    Great Oven

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great oven and works beautifully and very hot. Many cooking options and potentially saving energy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the oven and the features! Simple design, but elegant. Not the biggest fan of the top side controls, but once you get the hang of them they're not too bad. Cooks fast, and great control of the temp. Still working on getting the internet connected, but I'll keep working at it...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A new cooking adventure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If cooking can keep your kitchen relatively cool and still be fast, this induction range is the answer. I love what it does - provides me with great cooking times and still keeps my very small kitchen from turning into a sauna.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ace

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's amazing how fast induction stove top heats water or anything, the convection oven takes a little bit to get used to, it cooks faster than a regular oven, haven't figured out the oven temperature setting in length of time compared to a regular oven

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lack of manual

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The range works very well and performs great. the only issue we have is the learning curve for operating it. It is frustrating because it does not come with an operations manual to refer when trying to use all the functions. For the price of this product, I believe a written manual should be supplied. Drop in quality rating due to lack of manual.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is the BEST STOVE EVER!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This stove has the coolest features...double oven, matte glass induction cooktop, door that soft closes and opens the top oven or both ovens...and ambient lighting

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the induction cook top!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The induction cook top is faster than electric, is safer and easy to keep clean. We no longer have to worry about accidently leaving on a burner and the control via the smart app is easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing stove!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in LOVE with this stove. It’s such a big difference. Love having the small oven option and the air fry mode. I was able to get rid of out countertop air fryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfection

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. It is simply the Best, easy to use and easier to clean. Love the features that are a step beyond their competitors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the induction range, the solve cooks evenly.

    I would recommend this to a friend
  • Customer reviews from Samsung US

    User rating, 4.5 out of 5 stars with 25 reviews on Samsung US.

    See all Samsung US reviews
    Samsung US
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