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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 168 reviews

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Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers express satisfaction with the BESPOKE 7.6 Cu. Ft. Stackable Smart Electric Dryer's performance, capacity, quiet operation, and ease of use. The sleek design and convenient size are also appreciated. However, some customers have noted concerns about the drying quality, with some reporting clothes coming out damp.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 168 reviews
  • Pros mentioned:
    Performance
    Cons mentioned:
    Drying quality

    Rated 3 out of 5 stars

    A little annoying

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer has a ton of options but if you don't remove the ECO setting expect your clothes to come out damp... With that setting off dryer works great.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      FelixG, thank you for sharing your observation with your dryer. Allow us to help.

      With the Eco Dry activated, drying takes a longer time but power consumption is reduced. This function is available with Normal and Time Dry.

      Please see page 47 under the "Eco Dry" section of the manual for more details.

      Manual
      https://downloadcenter.samsung.com/content/UM/202401/20240129152300391/OID55762_IB_DV8900B_SimpleUX_EN_231006.pdf

      Here is a link for future reference if your clothes are still damp. Please click on the embedded word and watch the video included.

      Clothes are not dry after using Samsung dryer
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1147157919) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Long wait

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after a long wait to receive a working dryer (first one didn't work), the machine is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product hoping it last a long time was A upgrade

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Muli-purpose

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product surpasses expectations in person, boasting an array of features that significantly simplify my daily routine. It maintains the freshness and cleanliness of my clothes with remarkable efficiency. The experience it provides is genuinely extraordinary

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dryer works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer is great - dryer quick HOWEVER just a note for anyone buying this - if you choose to steam make sure the valve is not that opened for the steam because it will SOAK your clothes and leave the inside of the dryer very wet - other than that it’s great

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 4 out of 5 stars

    Samsung dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use gets the job done! Clothes are soft fluffy and dry lint removed

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    good machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    recommende..very good machine..they do their job very well and do not consume excessive electricity

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Dryer... Very Quiet...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Dryer with multiple options, AI enabled for Drying suggestions. seamlessly connects to Smarthub...

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Performance

    Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to new dryer. Definitely quiet and works great

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    BONUS SHOE RACK!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that it matches the kitchen appliances I recently bought! It also came with a shoe rack which was cool!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Get this dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer is amazing and dries everything so well. Super easy to use and connects with the smart things app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase was really worth the 3 hour drive. When I think of buying any appliances I start my search here because of there great prices.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best dryer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best dryer I have ever owned. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    This dryer is amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a dryer bad, our last one died on us and was without for a few weeks. We decided on this one and am glad we did. The capacity for our family is great and has several dry modes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this a month back and using since then and I love it. It’s very smart and easy to operate as well.

    I would recommend this to a friend
  • Cons mentioned:
    Drying quality

    Rated 1 out of 5 stars

    Worst mistake buying this set

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're reading this review, please please believe the bad reviews. I had a wonderfully functioning GE set that was 7 years old. It was starting to smell odd and no cleaner tabs fixed it. Instead of opting to open the drum and clean the outside, I opted to buy a new washer dryer set. Enter this Samsung set. Worst mistake ever. It's past the return window so I cannot return it. Let's break this down: Washer: The washer does not clean my clothes no matter the soil level or temp set. There's barely any water in the drum during the cycle, no wonder it doesn't clean. "Pre soak" doesn't help either. There are still stains and stink on my clothes that I did not have this result when using the old GE. Dryer: The clothes/sheets, etc., ball up in the dryer and/or don't tumble thoroughly like my old GE did. There are wet spots all throughout the clothes whilst other parts of the clothes feel over-heated. It's so strange. Now the worst part of all is the insane amount of piling that is happening on everything! I don't know which is culprit - washer or dryer, but it's bad. Significantly noticeable. Clothes I had washed for years in my GE suddenly have piling. I wish I didn't purchase this set. I should have simply bought the same GE set or cleaned the drum on my old washer. Maybe Best Buy will see my review and out of the goodness of their heart, let me replace this set with GE. Please consider :) Oh, another negative is the location of the child lock. It's several steps into the settings. My old GE just had a simple double button press.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      The washer and dryer are essential in every household to ensure you have clean clothes, Didan. Let’s gather the information you need to make sure your clothes are clean after each cycle.

      The links below will help you ensure that you have clean clothes. Please select the scenario that best fits your situation and learn more by checking the hyperlinks and watching the embedded video.

      Samsung washing machine water fill issues:
      https://www.samsung.com/us/support/troubleshooting/TSG01203005/

      Clothes are not clean after washing in Samsung washing machine:
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/

      Clothes are not dry after using Samsung dryer:
      https://www.samsung.com/us/support/troubleshoot/TSG10001001/

      Should you need more assistance with the washer, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1148444542) to help our team pull up your information when you message us.

      Have a great day,

      -Ernest- Samsung

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great dryer. As soon as I throw in the load it automatically senses everything and determines how the clothes need to be dried. I can also manually input my choice as well.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Samsung Dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent dryer!! Has a high capacity and all the settings you could desire. Buy it today!!!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product, very quiet, easy to use. worth the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and efficient and beautiful!! I love all of the settings this dryer has to offer.

    I would recommend this to a friend
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