Customer Ratings & Reviews
- Model:
- DVG53BB8900DA3
- SKU:
- 6507613
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the BESPOKE 7.6 Cu. Ft. Stackable Smart Gas Dryer with Steam and AI Optimal Dry for its quiet operation and beautiful design. Many appreciate its efficient drying capabilities. The positive feedback highlights the dryer's pleasing aesthetics and ease of use. Overall, the product receives overwhelmingly positive comments.
This summary was generated by AI based on customer reviews.
“Almost” dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incomplete drying, especially of heavier (ie., jeans, sweat shirts). Have to rerun, or add a timed dry to finish just about every load. Manual suggests drying heavier items separately, which we do. But still shuts off prematurely, with some damp spots on clothing. Not happy for the $$$ spent.
No, I would not recommend this to a friendDryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer looks great but it doesn’t dry well. It takes more than ninety minutes to dry.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of having a working dryer in your home, Barbs. Let us get this taken care of.
Please refer to the resources below should your dryer not dry well or its cycle take too long. Click the links and hyperlinks and watch the instructional video for tips.
The dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147023277, to help our team pull up your information when you message us.
Have a great day.
-John
- Pros mentioned:Design
Bespoke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mashine is not working properly.desine is good,but some sing wrong .hard to understand how use it
No, I would not recommend this to a friend Came damaged / felt very flimsy.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was delivered damaged. It felt very flimsy. If you look online at the reviews on Samsung, this set is actually horribly reviewed. No clue why it's so high on Best Buy, but I believe the Samsung site reviews more than here. Really a craptastic machine for a premium price.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
horrific customer service-stay away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is a review of Best Buy customer service, not the dryer. Its going on 5 appointments to get the things I ordered delivered unbroken. I have wasted 5 days waiting on people. If you don't value our time, buy from them.. If you do value your time, look elsewhere!
I would recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We understand the frustration of having multiple appointments to receive a good working dryer. We are here to help.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
I HATE this dryer!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to replace a 9-10 year old Samsung front-load set. I absolutely hate the touch screen controls and the stupid reminders about emptying the lint trap after each use. I bought the gas dryer vs electric because I read it was better / faster. This dryer is PAINFULLY slow compared to my electric dryer that it replaced!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We appreciate you sharing your observation about the dryer.
Filter reminder icon displays after every load as a reminder to clean the lint filter. It will appear whether your filter is already clean or not. On some models, it may blink in an extra effort to get your attention and remind you.
Make sure to clean the lint filter before or after every load.
You can check it on the model's user manual link below on page 39.
https://downloadcenter.samsung.com/content/UM/202210/20221008062517897/DV8900B_SimpleUX_WEB_OID55762_English.pdf
I also shared helpful links below to help you with the drying performance.
An icon is showing in your Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01109062/
Cycles, settings, and features on your Samsung dryer.
https://www.samsung.com/us/support/answer/ANS00051022/
Best laundry load size for your Samsung washing machine and dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
If you have inquiries and needs further in the future, please contact us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145706251, which will help our team pull up your information.
^Rainly
So far, so good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, very attractive. The matching washing machine is excellent, too.
I would recommend this to a friendBest Buy is a joke
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this item October 4th, 2023. After 3 months, we still did not receive the item. Delivery date is keep getting pushed back. Current delivery estimate is Feb 14, 2024.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We're saddened to learn about your overall experience with the dryer delivery.
Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
- Pros mentioned:Drying performance, Ease of use, Noise level
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to install and use. I have had some issues to link the appliance to the samsung app, but I believe it is my network the one with the problem. Dries clothes well, useful predetermined cycles to choose from, almost no noise when on.
I would recommend this to a friend - Pros mentioned:Ease of use, Overall performance
Superb
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works as good as it looks. Superb! Great capacity, fast, and easy!
I would recommend this to a friend
