Customer Ratings & Reviews
- Model:
- DVG53BB8700VA3
- SKU:
- 6507631
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the BESPOKE 7.6 Cu. Ft. Stackable Smart Gas Dryer with Steam and Super Speed Dry for its overall performance, ease of use, and appealing design. Users appreciate its quiet operation, effective drying capabilities, and large capacity, noting that it handles laundry efficiently.
This summary was generated by AI based on customer reviews.
Still working great after 7 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love with washer and dryer. I only wish I had purchased the stands for each device.
I would recommend this to a friendGood one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good one first time buying Samsung in washer and dryer , but it meet the expectation
I would recommend this to a friendThanks Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Love my new washer machine and my new dryer and the services the best buy guys did it was really good I will say it was perfect.
I would recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought it recently, this is best one we had till date (features and quality).
I would recommend this to a friendKell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is excellent. The steam feature is a plus and it is extremely easy to use.
I would recommend this to a friendBang for my buck
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this dryer for a pretty good price from Best Buy outlet store
I would recommend this to a friendWasher and Dyer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bespoke products are excellent from Samsung it provides you with so many options
I would recommend this to a friendHappy with my new dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like the dryer. Looks great, and works perfect thus far.
I would recommend this to a friendBest gas dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best gas dryers out there you can control it all from your phone.
I would recommend this to a friendSoftware issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the Washer & Dryer for a week. Now the dryer is stuck in "Updating" mode. Ive disconnected it and plugged it back in and still on the same screen. Waiting on Tech eta.
I would recommend this to a friendBrand response from Samsung
Posted .We wish to help you at the soonest possible time, FreddyG!
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
- Pros mentioned:Overall performance
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washine machine, i had bought other product loved all.
I would recommend this to a friend NOT EVEN USEABLE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Store listed this OPEN BOX item as being in "excellent" condition. Got there to pick it up and the dryer was LITERALLY falling apart,,,numerous dents and scratches and missing screws to where unit was mis-shapen and wouldn;t even close. Best Buy credited us for the purchase but refused to do anything to help us get a new to replace it. Ended up returning the washing machine also and buying from someone else.
No, I would not recommend this to a friendDon’t buy!!!!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer stopped working within 4 months and BestBuy won’t help. Their technician came and said motor is broken, however because its within 1 year of purchase they can’t do anything. Instead want me to deal directly with Samsung. Extremely bad experience BestBuy technician came to
No, I would not recommend this to a friendBrand response from Samsung
Posted .JosephO, we would love to discuss your dryer to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146040323) to help our team pull up your information.
Have a great day.
^Camille
Dont recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a beautiful design, but it takes forever to dry.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand how dealing with a dryer taking some time to dry the clothes feels. Let us help.
Here is a link to troubleshooting steps for when your dryer takes too long to dry. The link also provides resources for cleaning the lint filter, testing vent blockage, checking for error codes, and reviewing your dryer's cycles, settings, and options. We recommend checking these resources and watching the attached video guide from start to finish.
The dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146710740) to help our team pull up your information when you message us.
Thank you.
-Angelica
This would not dry our clothes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This top line dryer really let me down, did not dry our clothes properly after reading some of the other reviews on Samsung .com. I decided to return it. I bought a GE profile 7.8
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for choosing Samsung for your dryer needs, BradsH. We completely understand that your expectations fell short for this dryer, and we are saddened that you no longer have the product. We would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Dryer didn’t have heat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it in 1 week brand new and our dryer didn’t dry not have to wait another month to get another dryer & brand
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We can imagine your frustration about the experience you had with your Samsung dryer. We are saddened that you no longer have the product.
We would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
^Rainly
Best Buy Customer service providing bad service.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy Customer service is providing bad service or no service, just nice but no action for 2 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate the review of your experience.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you with your experience with the service provided. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Fet something else
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is still leaking and the dryer is a fire hazard. A fuse busted through the drum causing the drum to be replace and the heating element. Now the dryer say to call because the heating element is malfunctioning after replacement. I had to unplug the dryer, per the dryer instructions after receiving an alert on my phone telling me to go check it. I had this set for roughly two years. Its not worth the risk or headache. Before my house floods or burns down, I will replace them but not with another Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Wren,
We understand the disappointment of dealing with a leaking washer and a hazardous dryer. We're here to help.
Here is a link with troubleshooting steps to help with a leaking washer. We recommend checking the attached hyperlinks and watching the video from start to end.
Samsung washing machine is leaking:
https://www.samsung.com/us/support/troubleshoot/TSG10001007/
For further assistance with the dryer, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148239585) to help our team pull up your information when you message us.
Thank you.
-Angelica
Mr. Moms Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nothing bad to say about it so far. It's a dryer and does what it's supposed to do. The wrinkle/ steam function works very well. I recommend
I would recommend this to a friend
