Customer Ratings & Reviews
- Model:
- WE702NZ/US
- SKU:
- 6589892
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the Bespoke AI All-in-One Washer/Dryer Laundry Pedestal with Storage Drawer as a convenient addition to their laundry setup. Users also appreciate the product's appearance and how well it functions.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Appearance
Good product took forever to receive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, poor support with online ordering. Product was constantly on back order.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand how this experience affects you. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for assistance. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about your overall experience with this purchase.
Have a great day.
-John
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as stated, matches great and makes the washer the right height.
I would recommend this to a friend- Pros mentioned:Height
Nice and easy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect lift that my washer dryer combo needed for my liking. Thank you Best Buy and Samsung
I would recommend this to a friend Washer/Dryer Combo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase. Definitely worth it and I highly recommend to get it with the pedestal.
I would recommend this to a friendPedestal for my washer/dryer combo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Issue with the delivery was addressed in a timely manner and it was taken care of.
I would recommend this to a friendWhy have separate washer-dryers when you can have
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great combo washer dryer. Efficient, effective and space saving.
I would recommend this to a friendLike the height and extra storage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good. Matches. Might be a little flimsy given the weight of the unit on top
I would recommend this to a friend- Pros mentioned:Height
Pedestal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition to the washer dryer. Makes height much easier.
I would recommend this to a friend Samsung -Bespoke washer dryer all in one unit
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bespoke washer dryer could have been a winning situation however the dryer portion kept giving errors and the Samsung service company that was scheduled to repair it could NOT make that happen so a return was needed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jeffery,
Thank you for choosing Samsung for your Appliance needs. It's unfortunate that you no longer have the product, and we understand your disappointment with your experience with the dryer.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Thank you.
-Angelica
weak pedestal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its so weak, it bent easily when we placed the heavy washer on top of it.
I would recommend this to a friendInstallation and setup
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality items and the installation was top-notch.
I would recommend this to a friendNot a good to place a order from
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy is not good to order this item from if you really want this item you can order it thru amazon or samsung directly i had tried to order this item thru best buy on nov 8 2024 they was going to deliver it and install it on dec 20 2023 they never did deliver it on that day still waiting on it they had me on dec 20 to reschedule the appointment to deliver and install it on January 30 2025 well on waiting on this item i went on Amazon order this on dec 22 2024 and they deliver it in one week time on December 29 2024 way sooner then best buy its the best item but it was because of amazon not best buy
I would recommend this to a friendBrand response from Samsung
Posted .Hello RachealB,
We appreciate the review about having the pedestal as the best item.
Should you need further support with the unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Not essential
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so essential as you can do without it. Put your money elsewhere
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Paapa M,
We understand where you're coming from. Many customers prefer to keep things simple and focus on what truly matters to them. While the pedestal can offer added convenience—like easier access and extra storage—it’s completely optional. If you’d rather put that investment into other features or upgrades, that’s a smart choice too. Our laundry combos are designed to deliver high performance either way, so you're still getting a great experience.
Leo
Not recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is too heave to put on top of it. I bough ot after the washer not I’m stuck with this in my garage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MarcosS,
We appreciate the review of the pedestal.
The pedestal is compatible with the Samsung Bespoke AI Laundry Combo™.
If you require additional support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Wrong pedestal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pedestal that was ordered by the employee of Best Buy was the wrong one. The installers returned the item and said that the correct one would be ordered. I received a credit for the returned item but a new one has never been ordered.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Don't recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item in February, and have yet to recieve it. Here it is May 30th and your system asks for a review.... 0 out of 5 stars overall from Best Buy on this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Terrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor installation. Delivery experience was extremely poor. Would not go back to best buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand the dismay that your overall delivery and installation experience can be disappointing.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
- Pros mentioned:Storage capacity
Does the job
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had to buy direct from Samsung since it was so new. It really helps to have the machine elevated and seems better than the LG ones we had on our previous equipment. There really isn’t much else to say about such a simple equipment but it does what it is supposed to do.
I would recommend this to a friend BACKORDER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT PURCHASE THIS I BOUGHT IT 03/29/25 HAVENT RECEIVED I WAS SUPPOSED TO GET IT 05/9 AND THEY NOW SAYING 7/16/2025
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
