Customer Ratings & Reviews
- Model:
- DW80B7070AP
- SKU:
- 6491912
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.5 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Bespoke Smart Dishwasher's quiet operation, excellent cleaning performance, and sleek design. Many appreciate the convenience of the third rack, ease of use, and ample capacity. However, some customers have expressed concerns regarding its reliability and occasional issues with the door. A few also mentioned long cycle times, size limitations, and improper installation.
This summary was generated by AI based on customer reviews.
Works quite nicely
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent dishwasher made by Samsung sold by Best Buy Thank you
I would recommend this to a friendMust load water manually to use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this model a few years ago and it worked great for a couple of years. Now, the dishwasher acts "weird" and Samsung wants to charge me hundreds of dollars just to send someone out without a guarantee that they can fix it. The dishwasher, every few months, will go through the whole cycle and then display code SC at the end and the dishes are not clean. The water inlet is fine and the discharge line is working. But if I dump a bucket of water in the bottom, run it, and then dump another bucket of water in the bottom, the dishwasher starts cleaning dishes again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the inconvenience of dealing with a dishwasher displaying an error code and not cleaning the dishes. We're here to help.
SC means "Drain error".
Below is a troubleshooting link detailing the dishwasher error codes. Select "SC/SE" for the suggested troubleshooting steps. You may also check the attached hyperlink for helpful tips when the dishwasher can't drain.
Samsung dishwasher is displaying an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
We have a link with details to help you with the dishwasher that needs to clean the dishes correctly. Select the drop-down arrow that best describes your experience with the unit. We suggest checking the hyperlinks attached to it as they also contain helpful tips.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
You may also refer to the user manual for other solutions when the dishes are not clean. Turn to pages 48-49.
https://downloadcenter.samsung.com/content/UM/202407/20240725150612536/North_America_DW7000B_WEB_DW0005_English_240710.pdf
Lastly, the links below will guide you about improving the dishwasher's cleaning performance and its cycles, settings, and options for reference. Please watch the video of the first link from the start until 1:25; the second link includes other resources about running a dishwasher cycle and loading the unit, which you may also check.
Improve your dishwasher's cleaning performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148273941) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Cons mentioned:Reliability
Broke after year and half
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine until it didn’t. Broke after a year and a half. $350 estimate to repair, probably will move on and just get a new one (door also dented during delivery). Samsung customer service is also awful, FWIW. Avoid.
No, I would not recommend this to a friend Do Not Buy this diswasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this model in Jan 2020 and LOVED IT! Someone tripped over the door and it couldn't be fixed so I bought the same model in Sept 2023. This replacement unit is The Worst dishwasher I ever had! Just when I think I know all the reasons why I hate it, it surprises me with one more annoying problem. Weird way to load dishes - coffee mugs don't fit well, bowls clatter together. Silverware holder is free floating. Seems like there is no way to attach it. Lots of space in it so spoons are not upright. Wine Glass holder broke off. Had to wire it on. When you drop down the top shelf, there's no room for larger items on the bottom shelf. Plates are too close to each other. User Manual is lacking anything useful to the homeowner.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about your experience with the dishwasher and for its betterment. Let's help you with this, CarolN.
For added reference, I have shared this guide to walk you through how to load the dishwasher properly. Please watch the YouTube video for additional help.
Learn the best way to load a Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146929187, to help our team pull up your information.
Have a great day!
^Chrystel
Mr
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.purchased 7/19/24 2 months later the handle cracked in the center poor design or bad qc. Samsung completely washed their hands of the issue because it didn't deliver cracked. Appalling. Issue hasn't occurred because of anything i have done so manufacturer should resolve. I have extended warranty with best buy. 3 calls to geek squad. 2 visits to store. 2 calls to samsung. still none accepting responsibility. bet i've spent 7 hours trying to contact people. scandalous. warranties meaniless
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand how disappointing it is to have your expectations of the quality of your dishwasher fall short. To better assist you, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to discuss options for fixing your unit.
Have a great day.
-John
Doesn't clean the dishes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive, very pretty dishwasher that does a TERRIBLE job cleaning the dishes! You have to absolutely rinse everything off or it will be redistributed over the dishes in the rinse cycle. I've had it serviced twice and the dishes always come out with 5-7 items needing handwashing. The dry cycle doesnt work on any plastic either!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MichaelP,
We know how much peace of mind the dishwasher can bring to a household. Let's get the information you need to keep the dishes clean.
The links below will help you ensure your dishes are dry and get the best results after every cycle. Select the scenario that best fits your situation and learn more by checking the hyperlinks.
Dishwasher cycle ends before dishes are clean:
https://www.samsung.com/us/support/troubleshoot/TSG10000118/
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148502577) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Feel bestbuy is like a liar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There was a dent on the surface when Bestbuy installed it. And I called Bestbuy they told me so sorry about that and will send me a $80 dollars Bestbuy gift card. But I hadn’t received any gift card from Bestbuy in the next month. Then I called them again. And they told me they can only send me 70 dollars gift card. I don’t know if I can receive any gift card from Bestbuy. But I am sure I feel Bestbuy service team is kind of like a liar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We totally understand how you feel about this. To better assist you, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
It was great until it wasn't...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After only 14 months, our StormWash dishwasher stopped filling with water. Because it was out of warranty, we paid $80 for a service call by a Samsung authorized service provider. The problem was the control panel and it was going to cost $450 to replace (and that part would only have a 90 day warranty). Needless to say, we decided to replace it with a non-Samsung unit and bought a 5 year warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PhilipK,
Thank you for choosing Samsung for your dishwasher needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
-Kimberly
Samsung is HORRIBLE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DONT BUY SAMSUNG APPLIANCES! Horrible service, junk appliances. I bought a refrigerator, gas stove, dishwasher, double oven and microwave combo. Less than a year the black “stainless” peeled off, the double oven shuts off for no good reason and now less than 3 years the dishwasher died. HORRIBLE customer service. I will NEVER buy anything from Samsung again and I wish someone had written a review like this so I knew to avoid.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I can understand how you're feeling. Let's help you out, JeffP. We would be delighted to speak to you directly to discuss your appliances further to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146055272) to help our team pull up your information.
Have a great day.
^Camille
Does. Not. Wash. Dishes.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher didn't wash my dishes I had to basically wash them before I put them in or else it would spread the stuff to all my other dishes I wish I never bought this, I tried calling and they were rude and didn't want to talk or help me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We are glad that you leave us a review so we can better assist you.
I have provided a Samsung link below that can help you and make your experience even better.
Dishes are not cleaned after the dishwasher cycle.
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Also, here's a helpful video link that you can watch: https://www.youtube.com/watch?v=bajCw_H-njg
If you have inquiries and need further assistance in the future, please feel free to contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145175757, which will help our team pull up your information.
^Rainly
Very Poor dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It hasn't Unhappworked since the day it was delivered. And the serviceman only comes to our town once a week. So we have had it for 25 days now taking up space
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand your disappointment that the dishwasher has not worked since it was delivered.
Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you with what occurs with the unit. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
sumsung is the worst
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.like all my samsung appliances, this dishwasher never worked right, quit working entirely. Im replacing with an LG and im so excited to get a quality appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for choosing Samsung for your washer needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John