Customer Ratings & Reviews
- Model:
- RF23M8960MT
- SKU:
- 6077001
Rating by feature
- Quality
Rating 2.5 out of 5 stars
- Value
Rating 2.2 out of 5 stars
Customers are saying
Customers praise the Chef Collection refrigerator for its spacious interior and fingerprint-resistant finish. However, several customers have complained about issues with the ice maker not working properly.
This summary was generated by AI based on customer reviews.
- Pros mentioned:DesignCons mentioned:Ice maker
Lipstick on a pig!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were excited and still am for many reasons. The unit looks great overall: Pro - Good looking outside - good looking inside - great controls - cool water picture refiller Cons - Ice maker slow - ice maker makes ice kind of sloppy small - ice when put in the freezer overfill must melt ant get stuck together - crooked inside compartments - cheep stainless steel lining the inside - stainless steel scratches easy
No, I would not recommend this to a friend - Cons mentioned:Doors don't close, Ice maker, Long wait
Shocked by how horrible this is
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took months to get my special order on this fridge. I have been trying to get some help with returning as it's most definitely over priced. There are 2 color finishes. Top doors and Lower drawers look like they came from different appliances. The ice maker is so small it makes enough ice for 2 glasses. The upper doors don't close unless you give them a good swing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kevin, I understand how frustrating it is when results and expectations do not meet. We would love the opportunity to speak to you about your refrigerator. Please feel free to reach out to us directly via one of the following options and reference ticket number #1142569636.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We thank you for choosing Samsung. ^Lena
- Cons mentioned:Ice maker
Ice Maker is terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the refrigerator installed about two weeks ago. Ice Maker from the start didn't work. I actually read the manual and tried on my own to fix it. Geek Squad fixed it but they ordered a part so just waiting for them to come and fix it. Other than that, I have noticed my fruits and veggies stay fresh longer. Also the bottom freezer slide out top drawer isn't that great. Can't put much on it as it goes off track. When Geek Squad comes out going to have them look at that as well
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your feedback with us, Shark. ^Lo
- Pros mentioned:Design
Hello Samsung, Goodbye GE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the design, storage space, auto-refill water jug, center drawer and the French door access as well as the stainless steel interior finish. It's quiet and the temperature has been constant and true from the get go. My GE side by side had a somewhat casual relationship with temperature control. The final straw was waking up to find it 90 degrees inside. With the Samsung my milk has never tasted so cold!!!
I would recommend this to a friend - Pros mentioned:Configurable
Super spacious refrigerator!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful refrigerator and spacious. What makes it extra spacious is that it is so configurable. Its so nice not to have to stack things on top of each other and hoping that they do not fall on you when you open the doors!
I would recommend this to a friendBrand response from Samsung
Posted .Hi there, Zoikers! We're delighted to hear that this refrigerator is serving you so well. ^Jecca
- Pros mentioned:Easy to clean
I LOVE IT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.easy to organize Easy to see everything Easy to clean Looks amazing Perfect size
I would recommend this to a friend - Pros mentioned:Installation
Didn’t fit opening
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product great, installers great and timing very good.
I would recommend this to a friend - Pros mentioned:Cooling drawer
Great fridge. Love the features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No problem with ice maker for me. Saw some people complain about it. Cooling drawer is excellent.
I would recommend this to a friend - Cons mentioned:Defective
Looked great didn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator didn’t work. It was stuck in demo mode and would not change. It has been returned and we have since purchased a working version from another retailer.
No, I would not recommend this to a friend Beautiful fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the nicest looking fridges inside and out. We exchanged 2 previous refrigerators for this one. A Kitchen Aid and a GE. We returned the previous two because they were so loud. This Samsung is very quiet and sleek.
I would recommend this to a friendBeautiful Applicances
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung Appliances are beautiful. The installers were fantastic and the Gentleman who explained how everything worked was excellent.
I would recommend this to a friendgood looking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Samsung 4 door that this replaces. The overall design and features are very nice and looks great.
I would recommend this to a friendEXCELLENT OF DESIGN AND FUNCTION
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I WAS SO SURPRISE THAT DESIGN AND FUNCTION IS VERY VERY EXCELLENT.
I would recommend this to a friend- Cons mentioned:Ice maker
Buyer Beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BUYER BEWARE!!! If I could give this refrigerator zero stars, I would. The ice maker continuous froze up to the point it would no longer work. And now, 4 years after purchase, the sealed refrigeration system is broken (this costs $3000 to repair on this model!) NEVER WILL I PURCHASE ANOTHER SAMSUNG!!! I can now understand why Samsung has a class action lawsuit against them.
No, I would not recommend this to a friend Bad freezer design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the refrigerator and water/ice dispenser -- but the freezer design is awful. The slide-out drawer constantly falls out of its tracks -- and must be adjusted to push it back for access to the lower freezer area. For a unit this expensive, you'd expect much, much better design. Pick a different model.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Hi there, It's good to know you like this refrigerator, and I'd love to make you like it even more. On this link(https://bit.ly/2M2E4S3) you will access the owner's manual. On page 24-27, it shows how the drawer should be adjusted to correct this symptom. If after this, you don't notice any difference, don't hesitate to contact us for further assistance via:
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
Toll-free calling: 1-800-SAMSUNG
^Jefry
- Cons mentioned:Ice maker
Terrible Product Do Not Buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker produces very very little ice. Ice maker shuts down for no reason at all! You will constantly need to get a hair dryer to thaw out the ice maker because it freezes up for no reason at all. Vlx dumped in the constantly empty ice maker it makes a noise 24/7 sounds like the bottom is falling out of this stupid refrigerator. I cannot imagine what engineer designs the silly setup. There is very little room in the actual refrigerator part. This too is poorly designed run from Chef Collection!
No, I would not recommend this to a friend - Cons mentioned:Incorrect specs
samsung specifications areincorrect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Specifications reort 2 1/2" spacing for doors when in fact they need 12" to both sides.
No, I would not recommend this to a friend