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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 248 reviews

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Rating by feature

  • Quality

    Rating 2.9 out of 5 stars

  • Value

    Rating 3.3 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are impressed with the Family Hub 2.0 refrigerator's spacious interior, smart features, and large screen. They appreciate the convenience of the flex zone and remote access capabilities. However, some customers have experienced issues with the ice maker and compressor.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 248 reviews
  • Pros mentioned:
    Family hub

    Rated 5 out of 5 stars

    Love the design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and design. Family hub extremely useful with family calendar and shopping lists.

    I would recommend this to a friend
  • Pros mentioned:
    Screen

    Rated 5 out of 5 stars

    Amazing Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge is amazing the touch screen has so many features and the inside is a nice modern look

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased my Samsung hub July 2017 and I'm loving the hub, BUT the app to connect my iPhone DOES NOT WORK no matter what you do!!!! So the feature to review your grocery list is not a option for me. I've called Samsung and went on line, BUT does not connect........so UNHAPPY with that. The Hub is so far a great product that does a lot.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very nice fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice fridge, lots of space. Very convenient for 3rd door to be used as extra fridge space or freezer as intended. Hub is pretty cool! Only wish the tv mirroring screen was a little bigger, reminds me more of a widescreen as opposed to full screen. ONLY reason it didn't get 5 stars is due to Samsung customer service!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok TV quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is very good, but the quality on the TV screen is not exceptional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product but price still too high

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it but price not cheap for me , I wish price will come down more

    I would recommend this to a friend
  • Pros mentioned:
    Flex zone

    Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge love flex zone the tablet is a great addition to fridge

    I would recommend this to a friend
  • Pros mentioned:
    Screen

    Rated 5 out of 5 stars

    Top of the line fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best fridge. 3 fridge zones. Screen and camera option is for the elite.

    I would recommend this to a friend
  • Pros mentioned:
    Family hub

    Rated 5 out of 5 stars

    Fridges is Sweet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoying our new Samsung Fridge with family hub built in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple tablet on your fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the music streaming (Pandora, Spotify) while we're cooking or doing dishes in the kitchen. Weather right there while you get your breakfast in the morning is very handy too. The scheduling app is clunky, but the rest is awesome. We can look into our fridge from our phones! (Used this while at the store: "Do we need eggs or still have some?", etc.)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome state of the art product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung family hub provides tremendous flexibility and a central hub for family members to communicate and leave messages for the entire household. The voice activation and TV streaming functionality are quite fun and easy to use. All in all, an innovative product with technology that has transformed the "fridge" into an "early adopter's" dream

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great delivery/installation service from Best Buy. The fridge is fun and if you have Samsung phone or tv you can even get more productivity out of it. However can also be used with iPhone but some features would not be available. Regardless is worth it. Cheapest price was at Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Incredible!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Full price, this refrigerator was way out of my price range, but as a floor model, I couldn't say no. This refrigerator will not disappoint. We use the internet feature almost daily for new recipe ideas and the white board for family memos. There is plenty of room and I love the bottom freezer/fridge option. So happy with this product!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fancy but very useful. Had trouble with apps but ‘reset and restart’ fixed it. Hopefully won’t have to do that after few months.l since all data lost and had to enter again. Real review will be after 3-4 months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful and functional tefrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is so awesome no more guessing what we need or do t need when we stop at the store. And the "Ring" device for the fro t door that shows who is there on the refrigerator is remarkable and makes me feel so much safer. The refrigerator is beautiful and love the notes section and the section that can be a refrigerator or a freezer

    I would recommend this to a friend
  • Cons mentioned:
    Compressor

    Rated 5 out of 5 stars

    Top of the line refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just be careful to not let the compressor over heat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this refrigerator. The four doors are so convenient, and the bottom right door I keep as a refrigerator instead of a freezer. If you have a large family and cook a lot, you may not want this refrigerator because it is not one of the larger ones. But for my husband and I it is plenty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good space and nice features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge has nice features that you can access with a app. It allows you to see inside your fridge when out shopping for groceries, which is very handy. The hub is very useful when my toddler will actually sit in his seat to eat, as the videos keep him entertained in the kitchen instead of running around the house with food

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    My dream refrigerator!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, love, love this appliance! So big and roomy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good Refrigerator

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is most modern tech device for a refrigerator, it is loaded with so many features. There are lot of apps you can control , customize and upload your photo. You can even mirror your android devide to the screen. On top of it see the inside from anywhere with the app.

    I would recommend this to a friend
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