Black Friday is hereShop new DoorbustersShop now

Main Content

Customer Ratings & Reviews

Your price for this item is $2,700.99
Clearance
The comparable value price is $5,399.99

Customer reviews

Rating 4.3 out of 5 stars with 151 reviews

Rating Filter

Rating by feature

  • Quality

    Rating 2.4 out of 5 stars

  • Value

    Rating 2.4 out of 5 stars

  • Ease of Use

    Rating 2.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers praise the Family Hub 22.08 Cu. Ft. Counter-Depth 4-Door Flex Smart French Door Refrigerator for its smart features, spacious interior, and stylish design. They particularly enjoy the large touch screen, the ability to play music, and the convenience of the flex area. However, some customers have expressed concerns about the ice maker's performance and the refrigerator's high price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 151 reviews
  • Rated 5 out of 5 stars

    Amazing fridge

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a beautiful fridge I love it.................

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall nice refrigerator

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a little pricey but what do you expect when you have access to the internet on the front door. I wish the shelving was a little more customizable. My wife loves the lower freezer/refrigerator option.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 2 out of 5 stars

    Don't do it!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fancy.. but ice maker is horrible. two glasses of ice and you have to wait two hours again. Freezer keeps going out. Unable to get parts to replace it. Impressive computer on screen but all we used it for was music, you can do that with anything. Invest in an appliance for it's purpose.. keeping your food cold, storage of food, freezer, ice. Lesson learned.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen
    Cons mentioned:
    Ice maker

    Rated 1 out of 5 stars

    Junk.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice maker repeatedly clogs. Called Samsung support, no one in the area qualified to fix. Called Best Buy as it was an open box buy, referred me to Samsung. Screen is a nice touch to add family photos, use the music player and check the weather. Not sure if it's worth dealing with cleaning out the ice jam every week so I can have ice.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Fridge

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the refrigerator! Have had it for a few months. It is very quite and works great! Do not have the grocery order option in my area yet. To mirror the tv you need a newer smart tv in a close proximity. Does everything I expected and more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this refrigerator for our new house and very impressed. The streaming of music (Pandora), mirroring of what is on tv and tools are amazing. The refrigerator is huge and beautiful. Don't know how we have made it this far with this beautiful refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It takes a little time to set it up, but once you have all the apps running, you'll love all the technology associated with this refrigerator, is great to keep all calendars organized specially if you have kids... also the StickiBoard is amazing, we all love it.

    I would recommend this to a friend
  • Cons mentioned:
    Expensive

    Rated 2 out of 5 stars

    Not worth the money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm having buyers remorse on this refrigerator. If you want the tv to work and you don't have a Samsung comparable tv to mirror with be prepared to spend close to another 1000.00. I really wanted this refrigerator for the tv on the door. My iPad makes a better tv for my kitchen. The rest of the apps I can take or leave. I gave it 2 stars cause it does keep the food cold and frozen.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Looks Great! Cools Great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. Only problem we have is that the touch screen docent seem to recognize your finger when writing on the screen and when scrolling up and down.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Refrigerator, but the ice drawer needs frequent thawing to get it to dispense ice.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excelent refrigerator

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an excellent refrigerator; the division inside is very useful. The freezer has a good distribution and enough space. The display is other innovation., it has many applications; I need more time for to know more about this refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome fridge

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge. The features of shopping list and my kids can text or send me a picture anytime is awesome. We are very happy with our purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great four door smart fridge

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the four doors design which is easy to find what I need in the freezer. It's awesome that the right bottom section can be a freezer or fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love everything about this refrigerator

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome refrigerator! We love all the features in the touchscreen (Wi-Fi, stream music, share from mobile device, etc.). We also love the 4 door French doors, it is easier to keep organized and easy to see what you have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is very easy to use despite its complexity. Lots of useful features fun ways to organize your life and food. Well worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome fridge

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge. My kids can write notes to me and send them to my phone. It's so much fun to be able to switch the temps in the fridge and add photos to the outside.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You Can Cook And Never Miss Your Shows

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that I can mirror my tv on this that way I don't put off cooking to watch tv, also I can see inside of it when I'm at the store. The only flaw I see is that it does not show what's in the freezer or the doors.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Really nice

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for a month now with no problems whatsoever

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome Smart Refrigerator

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator. I just wish there was was a software update to add more features that was just released.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 3 out of 5 stars

    great fridge, awful ice maker

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great fridge and freezer. ice maker has crucial design flaw.

    No, I would not recommend this to a friend
Sponsored