Customer Ratings & Reviews
- Model:
- RF22R7551SR
- SKU:
- 6355746
Rating by feature
- Storage Capacity
Rating 3.8 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 3.8 out of 5 stars
Customers are saying
Customers admire the Family Hub refrigerator for its smart features, including the family hub, spacious interior, and counter-depth design. They appreciate the fingerprint-resistant finish, camera, and tablet, as well as the music player. However, some customers have concerns about the noisy ice maker, small interior, high price, and short warranty.
This summary was generated by AI based on customer reviews.
Nice I love Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thanks for your help in the offer.........................
I would recommend this to a friendA1+++++
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are so happy whit all products that Best Buy is offering to us
I would recommend this to a friendWhat ive been waiting for
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.FINALLY A PRODUCT WE ALL LOVE! Super nice in the new kitchen
I would recommend this to a friendNot worth the extra money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting so much more from the family hub. It was a novelty for about a month and now we ignore it completely. The camera to see what is inside is terrible! When it updates it’s as aggravating as when your computer starts updating. This is also counter depth and there simply isn’t enough space because the hub apparently takes up some of it as well. I would not purchase this again. I’d definitely choose function over novelty next time. One major plus is the ring doorbell pops up and you can see who is at the door from the kitchen. The sound when playing music is better than expected as well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Jeni, I want to congratulate you on your new Samsung Refrigerator and thank you for taking the time to post your review. I understand you have some concerns with the design and I would like to forward this to our design team for future appliances. We are here if you need any assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143621009. We would like to welcome you to our Samsung family. ^Brad
Good product, poor delivery
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It arrived with defects which I noticed after 14 days
I would recommend this to a friendBeautiful Refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for our new beach home, so excited to start using it!
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, looks great! Fits perfect. Install was easy.
I would recommend this to a friendFamily Hub
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best refrigerator that we have ever purchased by far.
I would recommend this to a friendGreat
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is exellent for my house very good i like this refrigerator
I would recommend this to a friendVery satisfied!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm totally in love! I definitely recommend!!!!!!!
I would recommend this to a friendit was great purchace
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i am very happy with my this Frigerator. love it.
I would recommend this to a friendgreat price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.waiting to install will be delivered next month so
I would recommend this to a friendFamily Hub
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks amazing and it’s fun to use. Family loves it!
I would recommend this to a friendAwesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love all of Samsung, best products on the market.
I would recommend this to a friendSmall
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is too small. not many things fit. The screen and the color is the best thing about the fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Fidel.
Thank you very much for your feedback on our Family Hub 22.2 Cu. Ft. 4-Door French Door Counter-Depth. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
I highly recommend visiting this link for more details regarding the size difference.
Size Options Available on Samsung Refrigerators https://www.samsung.com/us/support/answer/ANS00080613/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144621234
Have a great day.
^Charles
- Cons mentioned:Ice maker
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ice dispenser is not working. The earliest appointment to possibly repair was about three weeks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I understand you are experiencing problems with your ice dispenser on your Samsung Refrigerator and know this is a crucial item for you to get ice. I would like to offer some help that could possibly resolve the issue. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
If we can help in any way, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143399406. We thank you for choosing Samsung in your kitchen. ^Brad
Samsung Family Hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator it’s good I would say it’s small size maybe a family or 3 or 4 at most. Also disappointed with the Samsung app
I would recommend this to a friendBrand response from Samsung
Posted .Thank you, lvrondo, for sharing your thoughts on this refrigerator. Samsung values your input. ^Jecca
Samsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wifi is locked, so far nobody help me with it , I don’t know what’s happening
I would recommend this to a friendBrand response from Samsung
Posted .A refrigerator that connects to the internet excites you to use it, Robinson. We'll be delighted to help with your Samsung appliance.
Below is a link to the troubleshooting steps that may help connect your refrigerator to the internet.
https://www.samsung.com/us/support/troubleshooting/TSG01001816/
You may also check the link below for resetting your Samsung refrigerator.
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145169692) to help our team pull up your information when you message us.
Thank you!
-Angelica
more than needs be.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.as was expected. not a fan of the screen on the door. its a refrigerator, not a computer.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Curved,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. We are sorry to hear that the product didn't meet your expectation. We appreciate your honest feedback. We will take note of this as this helps us improve the quality of the products and services we offer.
For your future reference, you may visit this link https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number 1144567760.
-Noraina
Just ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not the one I ordered. I ordered the one with no handles, but it was dented on delivery
No, I would not recommend this to a friend