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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 254 reviews

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Rating by feature

  • Storage Capacity

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Design

    Rating 3.6 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers consistently note the Family Hub, sleek design, and tablet as positive aspects of the refrigerator. They appreciate the convenience and functionality of the Family Hub, the modern and stylish appearance of the refrigerator, and the ability to manage their schedules and access information through the tablet. However, some customers have experienced issues with the ice maker not working properly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 254 reviews
  • Pros mentioned:
    Counter depth, Family hub
    Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    This is a wow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator is a counter depth and we have never had this. So we needed to adjust to less space from a 28 cu ft. Love the family hub. Looking up recipes, leaving notes for hubby, and playing pandora while we cook is great. Great features. Love the Champagne glass bubbles as screen saver. only issue is ice maker dispenser - not tall enough to fill soda stream bottle and crushed ice is way too chunchy. Gave 5 stars because of infused pitcher, extra temp controlled drawer and family make it well worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Tablet

    Rated 5 out of 5 stars

    Frankly, a Fridge That is Fantastic!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This stylish refrigerator is a technological wonder. From the interior cameras for viewing your products while shopping at the market to the 21 inch tablet on the door to help manage and keep track of life; this stunning Samsung refrigerator has it all, and then some! The ice maker works well and is an improvement over past models. The Family Hub and SmartThings Apps coordinate multi media applications with the refrigerator. This is still a work in progress and needs updates to communicate with Samsung TV and other appliances. Overall, this refrigerator is the sign of things-to-come for home technological life!

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this refrigerator! The photo gallery feature is one of my favorites. Our old refrigerator was plastered with pictures all over the place but the slide show feature looks so neat and clean. The counter depth model looks very nice in our space yet still has ample space for storage. My 7 year old just loves using the auto refill water pitcher. Another feature that I Iove is the ability to play Youtube videos and mirror content on other devices via SmartView. If you're a gadget person like I am, this is a must have.

    I would recommend this to a friend
  • Pros mentioned:
    Sleek design

    Rated 5 out of 5 stars

    Absolutely love the Family Hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love the Family Hub. Not to mention the sleek and elegant design of the fridge. One feature that most people don’t know about is the auto fill water pictures inside the fridge as you use the water and put it back in it’ll automatically refilled so you always have fresh filtered water.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my fridge especially the family control center to keep up us connected with our schedules

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My wife and I love this refrigerator!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's everything we expected and more! It was very easy to set up!

    I would recommend this to a friend
  • Pros mentioned:
    Sleek design

    Rated 5 out of 5 stars

    Love It!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what we wanted & needed. Other than the smart hub our favourite is the auto fill water pitcher, it’s so handy to fill our dog’s water dishes! Super spacious and luxurious, best of all it fits in our kitchen beautifully!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly what I expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge is everything I hoped it would be. I didn't go see it at Best Buy, trusted that I would like it. Love that it works with my Ring doorbell. Someone complained about the speaker not being loud enough for (Pandora) it doesn't have a UE speaker but its loud enough if your sitting close. Finish is very nice. Love how water dispenser lights up blue when in use. The built in pitcher of water is a really nice touch. Love it so far, but I've only had it 10 days.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for taking the time out of your busy day to highlight all of these wonderful features. It's great to hear that the family hub refrigerator has been a great addition to your home. ^Lo Samsung

  • Pros mentioned:
    Sleek design

    Rated 5 out of 5 stars

    Love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product exceeded my expectations. It’s sleek and easy to install. The app is a plus. Love all the features. My grandkids love the photo slide show.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely Love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This specific model is a beautiful statement peice to my kitchen. As soon as people walk in my house they walk right up to the fridge and are blown away. Love that it has no handles. Love that the ice machine ISNT giving us issues despite all the Samsung fridge reviews. It is a smaller fridge which I need to have for my specific kitchen but other than wishing I could have a bigger fridge...its absolutely perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Mew Age Frig!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best frig ever! This frog takes your home to a whole new level... It’s a Alexa, photo frame, camera all rolled up into one!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do NOT buy ANY Samsung appliance, ever...

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a horrific product in a pretty wrapper. I don't even know where to start on this, compete failure of the compressor and all related cooling equipment at month 8. If it wasn't bad enough that I woke up to water all over my hard wood kitchen floor, to find that the refrigerator had an error code on the screen telling me it needed service and opening the door to find everything in the refrigerator and freezer was thawed and sitting at around 48 degrees. Samsung is honoring their warranty, but the service provider is a week out, and there will be parts that need to be ordered. The only saving grace is that we have (2) other full sized refrigerators to use while our main kitchen appliance is more akin to a microwave in it's present state. So moral of the story, if your kids are wowed by a fancy screen on your main household appliance and you give in to purchase, make sure you have a back up refrigerator when this one breaks, or just do the smart thing and buy a Bosch.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi RJH1.

      Thank you for bringing this to our attention. I see you have some concerns with the Family Hub 22.2 Cu. Ft. Counter Depth 4-Door French Door Fingerprint Resistant Refrigerator. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.

      If the compressor fails within the 5-year warranty period, you can avail of the compressor warranty. Below is the link for more detail about the warranty policy.

      https://www.samsung.com/us/support/service/warranty/RF23M8570SR/AA
      One (1) year parts and labor
      Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
      Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Reference Number: 1144618344

      Have a great day.

      ^Charles Samsung

  • Rated 4 out of 5 stars

    Great Features

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I overall love this Refrigerator except for the Freezer Drawers they tend to get of the rail sometimes. It is definitely not easy for eveyone to set up the Smart Hub and connect ect everything to it.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We appreciate the feedback, Regine! Samsung is always looking for ways to improve the overall customer experience. ^Jecca Samsung

  • Pros mentioned:
    Tablet

    Rated 5 out of 5 stars

    New fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our family loves it, not only is the tablet amazing but it also plays music.

    I would recommend this to a friend
  • Pros mentioned:
    Sleek design

    Rated 5 out of 5 stars

    Looks amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No handles looks so classy!! In love with this refrigerator!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Broken corner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge top left corner is broken when it was delivered, the driver knows this problem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very neat or apple products friendly. Works great with my Google home

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Nest, I am so glad to hear you are pleased with your Samsung Refrigerator. Thank you for taking the time to share with us. We are happy to welcome you to our Samsung family. ^Brad Samsung

  • Rated 4 out of 5 stars

    REPLACEMENT OF MY FRIDGE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT WAS DELIVERED DENTED AND SO A CHANGE IS REQUIRED

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 1 out of 5 stars

    Ice Maker Issues!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased our 23M8570 a little over a year ago (so we are now out of warranty:( ) and we have had CONTINUOUS issues with the ice maker freezing up. We have to defrost our FROSTLESS refrigerator multiple times per month. Though we purchased this refrigerator in 2019, Samsung released a service bulletin in 2017 discussing the ice maker issue. They NEVER resolved it. Google " icemaker freezing, Samsung Refrigerator). DO NOT BUY A SAMSUNG REFRIGERATOR.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there, I know that the ice maker is an important function of your refrigerator. I would love the chance to help you fix this. For more assistance, please contact us directly with either a Facebook message at http://m.me/samsungsupport or over on Twitter at https://twitter.com/messages/compose?recipient_id=18768513. Just reference ticket 1142444204 and we will see what we can do to help. ^Michelle Samsung

  • Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in love with my new refrigerator!!! It is everything I could want!

    I would recommend this to a friend
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