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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 356 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 3.3 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Design

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers value the smart features of the refrigerator, such as the touchscreen, music player, and spacious interior. They appreciate the convenience of the Family Hub and the Flex Zone. However, some customers have experienced issues with the ice maker and have concerns about the lack of storage space and the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 356 reviews
  • Rated 5 out of 5 stars

    Awesome fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The four-door fridge is awesome you can customize it the way you want what a good investment and energy efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sumsung-Family Hub 22.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Recommend Family and Friends to buy Sumsung-Family Hub 22. The quality Excellent .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this computer!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great size refrigerator & I love the four doors! The swing section allows for so much flexibility.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Only lasted one year

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This frig was great at first. A lot of fun and lots of extra features that made the experience so good. Then it broke. Samsung repair techs came and said said it was dead and not fixable. I have been dealing with the WORSE customer care ever. I haven't had a frig for over a week now and still waiting on their stupid approval process to be approved. Can't keep food in the house to you know....feed my kids. Have family coming in for Thanksgiving and still don't have a frig to speak of. Will NEVER buy another Samsung appliance...what a joke.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator not working properly. We understand it is important to have a working refrigerator to help food stay fresh longer. We will surely notate this feedback for better products and services in the future.

      For future reference, I highly recommend visiting these links for basic troubleshooting steps:
      https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/

      The refrigerator has no power:
      https://www.samsung.com/us/support/troubleshooting/TSG01109708/

      Cooling issues with the refrigerator or freezer:
      https://www.samsung.com/us/support/troubleshooting/TSG01001027/

      You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
      https://www.samsung.com/us/support/answer/ANS00079481/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/RF22N9781SR/AA

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144651040

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Pros mentioned:
    Spacious

    Rated 4 out of 5 stars

    Happy with purchase.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a beautiful refrigerator. We haven't figured out how to work all the features. It is definitely a conversational appliance. We hope that it last for the guaranteed warranty and beyond.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Value for money

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for money. It works great. Glad i switched to Samsung filter.

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 4 out of 5 stars

    Samsung-Family Hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is taller than what we actually thought but the space inside seems smaller. The various cooling zones are great it suits our needs and I make great use of the touchscreen.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Wife loves it !!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful , sleek and modern . We absolutely love this refrigerator , speakers are amazing … my wife plays Pandora from there instead of using the sound system now . Only draw is that the crushed ice dispenser takes too long to crush the ice but besides that is a sexy machine.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Wonderful refrigerator for a large family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator it looks beautiful and it is easy to use. Having the ice and water in the door is so convenient. There is so much room in the refrigerator and the freezer. I love the way the freezer is set up you can see everything that is is the freezer just by opening the door.

    I would recommend this to a friend
  • Pros mentioned:
    Music

    Rated 4 out of 5 stars

    High tech refrigerator ever

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator quality, speaker sound quality of the music player awesome and screen panel has everything u need. However, freezer makes crystal ice on food sometimes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good fridge I love it, helps to organize and dealy works

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quiet and flexible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this fridge hoping that the few bad reviews about the ice make have been resolved. Our first unit arrived dented, but Best Buy noted it and replaced it with a new unit within a short period of time and without any hassle. Since then it has been fine. It only makes a small noise at times but is generally absolutely silent and you would not know it was there. The screen and all of its functionality is easy to access and has potential that I haven't got fully into yet. If you have an active kitchen then it's a cool way of leaving notes for each other. The only thing is that with us come fingerprints of course, so it perhaps needs a bit more wiping down than normal - but that is not what I would consider a problem. So recommended on every front.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Excellent! We're happy to hear that you're getting great use out of this fridge and its features. Thank you for choosing Samsung. Samsung

  • Rated 5 out of 5 stars

    This is a state of art refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this functions that the screen has, it's almost like my samasung phone app.s

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome refrigerator.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most difficulty I’ve had with it is trying to upload my own photos to the tablet. Love it otherwise.

    I would recommend this to a friend
  • Pros mentioned:
    Music

    Rated 5 out of 5 stars

    Smart refrigerator from Samsung

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a gorgeous looking, smart, interactive and fun design. Every guests we had asked for the details and they liked it. We specifically liked playing music and videos while cooking. It has a great speaker.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks greats and work perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung products are always reliable. Always buy our electronics from Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator had mixed reviews. I haven't had any issues with it as of yet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use well worth the money. Great technology and easy to use on phone.

    I would recommend this to a friend
  • Pros mentioned:
    Family hub

    Rated 5 out of 5 stars

    Samsung family hub 22cu. Ft.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To date I have had zero issues with the ice maker. Sleek design and lovely color. The family hub syncs with multiple user accounts and helps us all stay on track with schedules and appointments. Love the peek inside function. So happy that I finally made the purchase.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Fantastic news! We are proud to have you as a satisfied member of the Samsung family. ^Lo Samsung

  • Rated 5 out of 5 stars

    Awesome fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome fridge. Every comments on how cool it is the second the see it. Works and looks great!

    I would recommend this to a friend
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