Main Content

Customer Ratings & Reviews

Samsung - Family Hub 24.2 Cu. Ft. 3-Door French Door Refrigerator - Stainless steel-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 577 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-6 of 6 Reviews mentioning:
scratches
  • Rating: 5 out of 5 stars

    Open box Refrigator

    Posted
    Robert
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    First time buying an open box product and it's great save half of regular price got the geek squad protection for less too and so far this fridge it's working has a brand new one just cause it had some minor scratches on the side and had a tiny dent in the front but it's a Samsung and with all the features that it has I couldn't go wrong.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not buy black stainless products !!

    Posted
    Pkovgolf
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This review is for BOTH the $2600 refrigerator and $800 dishwasher we purchase ed. These looked beautiful in the store, but Black Stainless is an ill thought out, horribly implemented, idea. The 'black stainless' is nothing more than an applied coating on stainless metal that scratches FAR to readily. How companies can be selling this garbage is inexcusable!!! We owned the $800+ dishwasher ONE DAY and my wife accidentally slide her purse across it and it now has a huge, unrepairable, scratch through the 'black stainless' coating so you see the silver underneath. It now looks terrible!! Spending ~$4000 on 2 appliances, only to have them look terrible right away is inexcuseable. DO NOT BUY BLACK STAINLESS - especially LG!!!!

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hi Pkovgolf, thank you for bringing this to our attention. Your opinion matters to us! Your feedback helps to make the Samsung experience better for everyone! We appreciate you taking the time to share your experience. ^Mae Samsung

  • Rating: 4 out of 5 stars

    A great fridge, but be advised...

    Posted
    CourtAwareness
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased this fridge as a gift for the wife for Christmas. It is the lower end of the Family Hub-equipped refrigerators, but has most of the features of any mid-priced French door model. Very well illuminated inside, the in-door water dispenser fills all our water bottles very quickly, and despite the issues that some have said about the lack of ice it produces - we have two very involved athletes in our family who take water/ice to every practice, and no issues whatsoever. Beware, though - as nice as the black stainless looks, it scratches VERY easily. Forget putting magnets (which do actually work on all surfaces of the unit) on the doors unless they're the uber weak ones that are flat and used as advertisements. I'm hoping that Samsung has some sort of material owners can purchase that will fill in scratches.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    It’s really easy

    Posted
    Gallahan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This fridge has a lot of features. Many of them revolve around ease of purchasing, like food shopping. Or finding things on tasty or Pinterest. I don't have a compatible tv to watch on my fridge. But I think I would opt not to have that available. Music is good too. Remember to take all the plastic protection off before you think you scratched it like I did lol

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice but

    Posted
    Shopper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Love the tech features but the door storage stinks. And we already have a dent and scratch on it. So if you have kids and are rough on stuff this might not be best. The ice maker is small. It does the job. But the best part is the look. Looks nice!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great fridge, could be better

    Posted
    Doubledown
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Overall, I love this fridge much better than my side by side. I honestly did not think I would use the touchscreen that much, but we use it for a few things. We've hooked up the RING doorbell to it, so we can see who is at the door. The Samsung Apps is what is holding this back. The shopping list WAS great, until it topped out at 50 items...that was lame. Don't really use the Pandora built in, but it works. We use our Bluetooth speakers in the kitchen instead over a fridge. Space wise, the interior is really nice. Lots of room and flexibility with the shelves. We like the shelves that fold up and the ones that slide back. The bottom drawer on the fridge is nice also (the top section). The freezer part is nice also. Like the sliding shelf in that. The only odd thing about the freezer is the handle. Not sure why they all like pull up when you pull on them, seems to be a new feature on these French Door fridges, but it just feels loose. In addition, the gap at the top of the door is slightly larger than the bottom, like .5" vs 3/8", which is annoying, but not noticeable. I've adjusted the doors myself since the installers were horrible. Overall, the fridge works great, the tech portion could be improved. Please note, the installation of the fridge was AWFUL from Best Buy. 0 stars for that. They dented the fridge (luckily on the side of the freezer), scratched my walls, got mud all over the carpets. Still waiting for some resolution from Best Buy. They are NOT fair in what they offer. I'm sure every install is different, but mine was not good at all.

    I would recommend this to a friend