Customer Ratings & Reviews
- Model:
- RF265BEAESR
- SKU:
- 5728819
Rating by feature
- Storage Capacity
Rating 3.3 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Design
Rating 3.4 out of 5 stars
Customers are saying
Customers appreciate the Family Hub 24.2 Cu. Ft. 3-Door French Door Refrigerator's smart features, particularly the large screen and the ability to view the inside of the fridge. They also value its spaciousness, design, and music player. However, some customers have expressed concerns about the small ice maker, limited storage space, and limited apps.
This summary was generated by AI based on customer reviews.
Need more android apps
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge great product great price. But the more android apps specially SONOS & WINK
I would recommend this to a friendBrand response from Samsung
Posted .Hi Jonathan, thank you for bringing this to our attention. Your opinion matters to us! Your feedback helps to improve the Samsung experience for everyone! ^SuSu
- Cons mentioned:Ice maker
waste of money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.software freezes every minute bixby not working most of the time design of the fridge inside is not good also water dispenser don’t have tray to hold most of it the software it’s useless
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! I'd like to help with this! I have this link (https://bit.ly/2AZuoXD) that can walk you through what to do when the refrigerator is not connecting properly. ^Jecca
Nice feature but poorly built
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The feature are really nice but the drawers are really flimsy and get stuck often.
No, I would not recommend this to a friendAwesome Fridge!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I called Best Buy to get an exchange. It's a cool fridge, I just think I received a defective one.Code 401C keeps popping up on my screen and I constantly have to unplug my fridge and plug it back in. I called geek squad and thats what they told me to do, 3 times. Each time the code will disappear, but who wants to constantly have to do that??
I would recommend this to a friend- Cons mentioned:Ice maker
Ice maker is terrible!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker is constantly freezes up. Samsung needs to do a better job with the ice makers on their refrigerators. Also, the apps constantly force close about 3-5 minutes after opening them.
No, I would not recommend this to a friend Ok.. Not worth the money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a few issues within the first year, had updates that get stuck.
No, I would not recommend this to a friend- Cons mentioned:Ice maker
will break in 3 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this fridge 3 years ago and 6 months ago the ice maker broke.Repair man said there is no fix, he said buy a new fridge.Save yourself a lot of money and buy another brand.
No, I would not recommend this to a friend works well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.keeps things cold. love the tablet on the outside
I would recommend this to a friendReturned for a different model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looked nice, but worried about Tablet system failing
I would recommend this to a friendBE CAREFUL - SAMSUNG WILL NOT DO WHAT'S FAIR
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this fridge in January. After 10 months of working fine, (had to reboot front panel a few times) it stopped getting cold, food spoiled. Samsung sent out 2 technicians. Couldn't fix it and blamed it on an electrical issue. Wanted to do a swap...guess what, Samsung and Best Buy refuse to swap because they don't have the exact same model in stock anymore! WHAT?! After back and forth with both companies, neither will swap out for similar model even though I am still under 1 year warranty...be very careful with this company, they do treat their clients fairly.
No, I would not recommend this to a friendice built up issue in samsung fridge
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the product has ice built up issue that impacts cooling and samsung do not cover this in 5 years cooling warranty. THis is a manufacturing defect in samsung refrigerators and ice built up issue seems very common in samsung fridge but samsung do not own this as manufacturing defect and it will be a big repair cost to customer. Please read the samsung warranty carefully if you buy samsung fridge and make sure to buy separate protection plan as samsung warranty would not cover all.
No, I would not recommend this to a friend- Cons mentioned:Ice maker
Don't buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it. Had 3 service calls while under warranty. After warranty the ice maker broke.
No, I would not recommend this to a friend Would not recommend.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st one purchased had to be returned within 2 months due to needing major repair. New one I have now I am already seeing ice build up in the back.
No, I would not recommend this to a friendIf you want to throw money away
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY!!!! RUN!!! this is the biggest waste of money. Worst piece of bacteria ridden waste matter left by dogs i have ever had the misfortune of purchasing. The fact that i am literally and documented brain damaged is not even a consolidation that i purchased this horrible appliance not even 2 years ago and it didnt even make it a year. Dont buy any samsung appliance. Ever.... i was warned.......
No, I would not recommend this to a friendGarbage refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give zero stars I would. This refrigerator has been the worst I’ve ever owned. I even bought the warranty and scheduled multiple appointments and they all were canceled for no reason.. I’m out all this money because having to take time off to get this handled. Called multiple times and no one can help me they can only setup another appointment. Best Buy just may have lost a customer..
No, I would not recommend this to a friendFridge
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t have any space not even for milk you need to move stuff around to make things fit and you can’t adjust the shelves.No space on the doors also not good speakers.I tried returning it but had passed my 30 days.I didn’t have it installed before because I was remodeling my kitchen.
No, I would not recommend this to a friendNext
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the installers coming out tomorrow to try and fix the second frig. If that doesn’t work, it will be number three. The worst part is that geek squad put the wrong address on the second delivery and I just same on the repair. Wow!!!
No, I would not recommend this to a friendWould not buy again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can only get ice through the door and have to open both doors to open the meat and veggie tray. Very bad design
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have hand this fridge for three days and it WILL NOT cool down. This is a huge problem when there is food that needs to be cold so it does not go bad.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Mommy. We understand how frustrating this may be and would love to help. Here is a link that provides suggestions on how to get that unit cooling more efficiently for you (http://bit.ly/2Zlod7I). If the problem persists, please reach out to us via any of the following outlets and reference ticket number 1140402169.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398).
^Lo
Does not pair to iPhone with family hub
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridges family hub app doesn’t not pair with an apple phone , in fact when you try to install & open family hub on iPhone the app crashes everytime... if I woulda known this I woulda never bought it , I hate it
No, I would not recommend this to a friend