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Customer Ratings & Reviews

Your price for this item is $2,799.99

Customer reviews

Rating 4.4 out of 5 stars with 1059 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 3.3 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Design

    Rating 3.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers appreciate the Family Hub 24.2 Cu. Ft. 3-Door French Door Refrigerator's smart features, particularly the large screen and the ability to view the inside of the fridge. They also value its spaciousness, design, and music player. However, some customers have expressed concerns about the small ice maker, limited storage space, and limited apps.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 1,059 reviews
  • Pros mentioned:
    Screen, Smart features

    Rated 4 out of 5 stars

    Great screen functionality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get compliments from everyone on this fridge and the screen. I show pictures of the grandkids and vacations. Other screen functions are good too like notes, YouTube, calendars to name a few

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Great fridge w/ decent perks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I were searching for an upgrade to our side by side fridge. We originally settled for a different model BUT this one was a $100 less and came with the possibilities of a built in tablet and app features. Let’s just say it’s worth the money. It has space on the inside for most everything. You can pull out a shelf for those large items like a turkey. There is shelf space on both sides and the freezer stores an impressive amount. On to the tablet. It’s sleek and neat. We make grocery lists right on the fridge and it sinks to the app on our phones. That alone is pretty neat. Then top it with cams on the inside to see if we’ve forgotten something or set expiration dates on milk, left overs, you name it. It’s convenient and neat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    User friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff at Best Buy were very friendly and professional. They worked as a team to ensure my family and I were happy. I would definitely recommend Best Buy to my friends and family as well as return whenever I need anything else!!!

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Great fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about this fridge except the ice maker. The reason I gave this 4 out of 5 stars is because of that reason. The cubed ice comes with both cubed and some bits of crushed ice. It's very annoying when you want only cubed and not crushed. With the crush feature it works perfectly fine... only crushed pieces. For the price and the "door tablet" you would think it everything would work well. I would suggest the newest model and not the 2017 that I have.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen
    Cons mentioned:
    Space

    Rated 4 out of 5 stars

    Nice features but does not fit alot of food

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this refrigerator because of the screen for messages and pictures. It really does not hold much inside - does not have a high shelves for milk etc.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are excited to hear that you are getting great use from the Family Hub refrigerator. Thank you for choosing Samsung. ^Lo Samsung

  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Love this fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a lot of room. I love everything you can do on the hub.

    I would recommend this to a friend
  • Pros mentioned:
    Smart features

    Rated 5 out of 5 stars

    Refrigerator first Hub convenient second.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The versatility of the interior space is amazing The deli drawer holds a different temp perfect for wine or items you don't want to be as cold as the fridge. The freezer is very useful and easy to access. Fingerprint resistance is good, smudges are easily wiped off. We can check ther contents of the fridge when at the store, it really comes im handy. Next gen add a camera facing the doors where the milk sits. Con: Some of the shelves feel flimsy especially for the premium price. The Hub is convenient especially because I can send updated messages to my family when I'm out of town. My girls love to draw on the screen and ask Bixby questions. Overall I would get it again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy all that samsung is doing lately and this refrigerator is over the top. I love it and if you will use the tablet and the app with it, it is definitely worth picking up on a sale but if your not that good and using a tablet or smartphone I might say just get a normal frig

    I would recommend this to a friend
  • Pros mentioned:
    Music player

    Rated 5 out of 5 stars

    You didn’t know you needed this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is amazing! Perfect for on the go needing to know what is in your fridge while at the store or to create a list on the tablet that’ll show in your phone. It’s also great not killing my phone battery for music when I’m cooking. Pssttt it’ll keep your kid occupied as well as they can doodle inside one of the apps! Didn’t know I needed this fridge till we got an awesome deal on it and got it all set up. Would definitely recommend! Tons of room in the fridge but a bit less in the freezer but you have to compromise and you won’t regret it!!

    I would recommend this to a friend
  • Pros mentioned:
    Smart features, Spacious

    Rated 5 out of 5 stars

    Wow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent use of refrigerator space! Good access to items in freezer too. Sound is excellent! Connectivity to internet and Ring products futuristic and very functional. I love this refrigerator!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Looks great, screen needed to be replaced

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this mostly since it looked nice and had a lcd on the door. The first one I got stopped working after three days and needed the lcd screen replaced. Luckily Samsung responded quickly and came to replace the screen and now after about 3 weeks later I haven’t had any issues. I really like being able to make shopping lists or having my kids add items to the list as well. Hopefully I won’t have any more issues with the lcd screen.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you very much for sharing your experience. Your honest feedback helps Samsung grow. ^Lena Samsung

  • Pros mentioned:
    Screen

    Rated 5 out of 5 stars

    Excellent Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Fridge, tremendous touch screen capability!

    I would recommend this to a friend
  • Pros mentioned:
    Smart features

    Rated 4 out of 5 stars

    Family toy with cool apps and solid space

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have kids under 12 they will love the feature of Playing with the fridge tablet. It is also cool to answer your door bell from the fridge screen. I personally like being alerted when a fridge door is open. If you have smart things and Samsung to smart wise you can also control your lights from the fridge. If you try listening music with Pandora app don't expect great sound quality. Keep in mind that the fridge itself has very few space for bottles, or large milk size. However some of the shell sac convertible and you may be able to work around that.

    I would recommend this to a friend
  • Pros mentioned:
    Music player, Smart features

    Rated 5 out of 5 stars

    Love it. It’s like an IPad on the front.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are really loving this new smart refrigerator. We love seeing family photos on the screen, listening to music while I cook and being able to see my recipes. We love it. It’s great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Family Hub Fridge-No fingerprints!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new fridge, but had no intention of buying this one. My non-techy husband, however, spotted it. Great lighting, easy to clean interior and exterior, some flexibility in shelving, and more features than we use. The shopping list is great because anyone can add to the list whenever they wish. The fridge also ties into our RING doorbell for an alert and interaction. You can listen to music, too. We have tried a few of the pop-up recipes. I like that we set and can monitor temperatures. I really like it, and very happy we caught it during a very good sale!

    I would recommend this to a friend
  • Pros mentioned:
    Smart features

    Rated 5 out of 5 stars

    Love This Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this refrigerator during the black Friday sales for an amazing deal. Everything is great about it so far. There is plenty of space in the top and bottom section. The freezer in the bottom has a ton of room as well. The touch screen on the front is great for the grocery list and digital photos. Their app finally works after the last update and we have been enjoying it as well. It is handy to be able to see the contents of the fridge when at the store or to get alerted if our children leave the doors open for to long. The black stainless steel looks beautiful in the kitchen and it gets compliments anytime someone comes over.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      That's a great choice black stainless Family hub. We believe in building quality products and make every effort to meet all customer expectations. Thank you for choosing Samsung. ^Shifa Samsung

  • Pros mentioned:
    Music player, Spacious

    Rated 5 out of 5 stars

    Nice refrigerator period!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator. Nice to be able to listen to music. So much space and the freezer is awesome. Well designed shelves. Nice to see picture on the refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Music player

    Rated 5 out of 5 stars

    Beautiful fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice fridge. I love that I can listen music, make a shopping list, my can make pictures and best of all....I can use the family hub app to view what’s inside!!!! Love it!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not that great as it looks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was expecting more out of this refrigerator, If you think that screen is a big tablet, you are wrong. It came only with a few apps. And, No! You can download any other app. But I guess what we need is what it does inside. Keep your food fresh! !

    No, I would not recommend this to a friend
  • Pros mentioned:
    Family hub

    Rated 4 out of 5 stars

    Love the family hub.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the family hub. Samsung could make it easier to use by supplying the customer with a handout on the functions of the Hub and an easy setup guide. Instead you are given one on the refrigerator that doesn't include the Hub. The hub is amazing but I worry I am missing some of the goodies by not having handy instructions that are easy to refer to. We have spent a lot of time watching the slide show of our photos with music playing in the background.

    I would recommend this to a friend