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Samsung - Family Hub 24.2 Cu. Ft. 3-Door French Door Refrigerator - Stainless steel-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 577 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    THIS IS FOR US BUSY MOMS(AND DADS TOO)!!

    Posted
    NJMomof3
    • My Best Buy® MemberMember

    When I first received the FamilyHub fridge, I was my usual skeptic self and I wondered, "why do I need all of this in my fridge?" Well, after navigating through the fridge and all it's features, I just can't go back. Firstly, I can upload my calendar directly onto the Hub, so no more endless appointment reminders or paper calendars and magnets all over my fridge. Plus a view inside option I can retrieve from the app on my phone while at the grocery store. It took some time to even discover all the options available on this smart fridge! In addition to the features mentioned, I have also recently discovered some educational components for my children! I am a homeschooling mom, but it is helpful for any child. It gives the "Word of the Day" and its definition, plus a historical fact from the past for today's date. There is also a white board where my kids can draw pictures and those pictures are saved to their personal profiles on the fridge --- and this is just the Family Hub part. This is still a refrigerator meant for storing food and my absolute favorite part is how I can customize the inside to accommodate any large bottles or containers I need to place in there. Of course my kids' favorite part is the white board and the Pandora app so they can draw and listening to music at the same time, but my husband and I absolutely loooove expiration date alerts for food, and we love that we can literally control anything on the fridge right from our phone. Finally, this is the BEST part about entertaining house guests. People just go through the whole thing and one friend even insisted to her husband that they get one immediately, haha. Everyone is blown away about this thing when they come to my house! With so much control, customization, and attractiveness this creates in my home, this is the absolute centerpiece, pride and glory of my kitchen!

    I would recommend this to a friend

    • Brand response

      Samsung

      We are so glad you chose to be a part of the Samsung family, NJMomof3! It is a privilege to take part in helping your family learn and grow. Thank you for the 5 stars! ^Mae Samsung

  • Rating: 5 out of 5 stars

    Great Fridge

    Posted
    Hmirza

    The Samsung 3-Door refrigerator is probably by far the best refrigerator i have owned. To be honest, i have never owned a fridge with a giant tablet built-in to the door and on top of that, it has cameras on the inside, so you never have worry about what in your refrigerator when you are out shopping and need to know if your out of milk. Just open your samsung connect app, click on the fridge and bam take a look inside your refrigerator from anywhere on your phone. Just like that, its that easy. This fridge is just awsome. The family hub center on the fridge is just amazing. Its full of different apps, you can access the internet, play pandora, youtube videos, ring video door bell, uber, many more features and boasts a pretty nice speaker. I must admit, i am very impressed by this refrigerator and very sleek looking black stainless steel option. The interior of the fridge is pretty spacious, and has multiple, movable and retractable trays. The fridge employs a twin cooling system, so basically the top portion has its own sperate cooling system from the freezer, which allows you to set a different temperature for each section. After my thorough usage of this fridge, i found only one thing that i believe samsung could improve upon. The ice maker or the "Ice Master" is a very sluggish and sort of a messy system. It feels like it takes forever to fill a cup of ice and when you try to use the crushed ice feature, it just throws ice eveywhere. So, in short, i think Samsung should really improve this feature of this refrigerator. My overall experience with this fridge has been great and im definetly in love with the product, especially the family hub center, which by the way my kids enjoy as well.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Smart Fridge!

    Posted
    PhilipNTx
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had just bought a new place and needed a new fridge. I'm a tech geek and early adopter of technology, so this fridge was an obvious choice for me. I did wonder if this fridge would fit in my Apple-only ecosystem, and it really is fine. I did have to create a Samsung online account to use many features, but that's fine. I'm still learning about some of the features, but first I'll review what it is mainly supposed to be: a fridge. As with any fridge that has 2 side-by-side doors, make sure you have enough room to open the doors wide. If you can't open the doors completely it can make things difficult trying to remove some of the drawers. The separate drawer spaces are ideal. Being able to set the deli drawer at its own temperature is great. I really like that feature. I like the water and ice in the door, as I did not have that before in my previous fridge. I don't know if it's my water or the way it's designed, but the ice that is produced is "soft" ice, which I really like. Again, it may not be designed that way, but for me that's what I get. The adjustable shelves are ok. Thankfully one upper shelf will slide away half of itself to allow for taller items like gallon milk jugs and such, but it does not really make a lot of room. That kind of forces you to use the door bins (also adjustable) for those kinds of items, but that's not a good place to store items, where they will constantly be subjected to the temperature change caused by opening the door. But it's all manageable. Now for the tech features. The one thing I can't get the fridge to do well is display my television on its screen. It will connect with the TV (and it's not a Samsung), but the image won't display. I have not figured out how to get my shopping list created on the fridge, to display on my phone -- yet. The feature that displays what's inside the fridge can be invaluable. The fridge takes a picture every time you close the door. So next time you're at the store, if you can't remember if you have something in your fridge you can view it on your phone. You can't, however, see what is in the door bins. I've already synced my Outlook calendar, so I can see what's coming up each week or day without going to my phone. You can enter expiration dates of items in the fridge, and the fridge will alert you when those things are about to expire. I wish there was a way to do that automatically, like scanning the item rather than manually entering it. It will answer to voice commands with the Samsung assistant Bixby. You can tell Bixby to do things like set a timer, tell you the time, tell you your schedule, etc. I'm still learning.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not all that it's made out to be.

    Posted
    Tabntete
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The refrigerator started out ok, then two days after purchase it began to display an error code on 41c, stating that repair was needed to avoid food damage or something like that . I called samsung and they sent out a tech a few days later to "fix it". This tech company was not consumer-friendly, would not negotiate a time frame to come out and would only come out when they were available, regardless to if it was convenient to you or not. Two days after it was "fixed, but not really" it displayed the same error code. I called Samsung again, they apologized and set up a tech to come back. Samsung also stated that they would repair, replace or refund after this encounter if the issue wasnt fixed this next time. The tech comes out a few days later, looks at the refrigerator and says I dont know what is wrong with it, but I will call Samsung and let them know. A few days later I receive a call from Samsung stating that the computer screen on the refrigerator needs to be replaced and they will order another one and send a tech out to replace it. I stated to them that I no longer wanted the repair and wanted to return the refrigerator, because there were just too many issues. Samsung stated to me that I had to First have the refrigerator repair, then they will start the process of a refund. Ultimately I ended up returning the refrigerator back to the store, that I purchased it from and received a refund 2 Days Later. The store i returned it to was great, but Samsung not so much, too much run around.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    So Far So Good

    Posted
    JRFair
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this refrigerator after a long review of about 6 months or more. I read the reviews and talked to friends and family. I got a lot of advice not to buy a Samsung refrigerator from the reviews to family. Issues with ice maker and taking the chance with the new technology. After discussing my misgivings about the fridge with the Best Buy sales person and the idea Best Buy will back it up I decided to buy it. So far everything seems to work as expected. I love the Family Hub feature it has had a few internet connection issues which so far I have been able to correct just figure it is new so I have to get use to it. The family hub app isn’t the best it has glitches when I am loading it at the grocery store. I would like Samsung to try to fix the app. The space inside is perfect for me and my family. Plenty of room in lower freezer. The pullout deli tray is nice but if you overload it doesn’t pull out very easy so we have taken care what we put in the compartments. I will keep my final thoughts for later as I own it longer and hope the issue with ice maker doesn’t affect me. If it does I am hoping BB will be able to back me up. I took their word that I will be taken care of since Samsung isn’t very good at following up per other reviews. Best Buy did very well in their delivery and set up. I think they could have stepped that service up by going through instructions of operations. The geek squad in the tv area have done really good about taking the time to explain operations of the new product. The appliance team needs to take a cue from the entertainment team. As I said in title So Far So Good

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Far from perfect - not sure it's worth it

    Posted
    FLResident
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The big reason why you buy this fridge is that its a "smart" fridge, and it's sharp looking. BUT - it's about as smart as a 2 yr old. I say this because A) It does not allow a lot of useful apps that would be GREAT - like Netflix, Amazon, etc. B) It doesn't connect to Samsung enabled TVs for TV-Mirroring in any useful way (it is limited to a very short distance and if any walls are in the way, it greatly shortens the distance even further). C) It doesn't do things that would be awesome and are totally doable - like allow you to see inside the fridge while you are away from an app - like when you are at the grocery store. These are things the salesperson said were possible, btw, and they just simply are not. Aside from the areas where it falls short as a "smart" fridge - My wife and I have noticed that there are completely random times when it runs with a good amount of noise, which is troubling for it being brand new and so expensive. Also, it has unexpectedly and seemingly randomly disconnected from our WiFi several times - though that seems to have stopped, not sure if a software update fixed that or what but, still.. it's glitchy. Also, we have a newborn and make MANY nighttime trips to the kitchen when we have to pull some formula out of the fridge and I REALLY wish I could adjust the interior brightness because it absolutely blinds me at night and it just seems like something that would be so easy to implement. The ice-maker - ugh.. it sucks. If you ever have people over for drinks, you better be OK with 1 round of cold drinks. The tray isn't large enough to store a lot of ice, and the ice-maker is slow. 1 easy fix would be for Samsung to allow a 2nd ice maker in the freezer to fill a larger bucket for ice - but this doesn't have that... so.. yeah, ice is a problem. With all of this said - we spent a lot of money and since we aren't 100%, or even 80% pleased, we couldn't easily recommend this to people. It might make more sense to wait for a 3rd, or even 4th/5th gen version before jumping in - and honestly Samsung, add a 2nd ice maker to all of your fridges that don't store an adequate amount up top.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Fridge of the Future!

    Posted
    Mediaqueen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    If it wasn't for the delivery and return of two (2) damaged refrigerators (which happened during the drive to our home, as they went on the truck just fine), to finally get it right on the 3rd delivery, I would have given five (5) stars. The fridge deserves that, but the delivery problem, impacted the overall purchase. The refrigerator itself is fabulous! It takes some 'trial and error' getting the maximum space out of the interior, as it's not exceptionally large, but we eventually came up with the combination of shelves; fully-opened, or partially opened, to allow for the various items we keep in the fridge on a regular basis. It would also had been helpful if the door held two (2) gallons of milk, rather than only one (1), but all of these elements pale in comparison to having a fridge with the Family Hub! This too, requires ongoing use to find the best ways to use it for your family, but we're still learning new things all the time and have mastered some of many of the overall things it will do. The entire family now has the Family Hub on each of our phones, which makes it so easy for any of us to swing by the grocery store and know what's on the current Shopping List, crossing each out as each item is found. People from home, can also add items to the list while someone is at the store and not bother them with a text or phone call. We use this application for Grocery Shopping, RX pick-up at the Pharmacy, non-RX purchases at the Pharmacy, and other items that need to be picked up, or purchased, from a variety of places. Notes are also easily left on the Hub from one family member to others, and so much more, that we've barely scratched the service for all that this Family Hub can do. While the Family Hub of course added some expense to the refrigerator, we all believe it was worth every cent and we actually got a great deal overall from Best Buy on it - and furthermore, to compensate us with the delivery issues and delays for receiving the final fridge. We would highly recommend this great fridge for anyone considering paying a little more to have access to the digital applications for the Family Hub. It will even play your favorite music while you cook!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great fridge, could be better

    Posted
    Doubledown
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Overall, I love this fridge much better than my side by side. I honestly did not think I would use the touchscreen that much, but we use it for a few things. We've hooked up the RING doorbell to it, so we can see who is at the door. The Samsung Apps is what is holding this back. The shopping list WAS great, until it topped out at 50 items...that was lame. Don't really use the Pandora built in, but it works. We use our Bluetooth speakers in the kitchen instead over a fridge. Space wise, the interior is really nice. Lots of room and flexibility with the shelves. We like the shelves that fold up and the ones that slide back. The bottom drawer on the fridge is nice also (the top section). The freezer part is nice also. Like the sliding shelf in that. The only odd thing about the freezer is the handle. Not sure why they all like pull up when you pull on them, seems to be a new feature on these French Door fridges, but it just feels loose. In addition, the gap at the top of the door is slightly larger than the bottom, like .5" vs 3/8", which is annoying, but not noticeable. I've adjusted the doors myself since the installers were horrible. Overall, the fridge works great, the tech portion could be improved. Please note, the installation of the fridge was AWFUL from Best Buy. 0 stars for that. They dented the fridge (luckily on the side of the freezer), scratched my walls, got mud all over the carpets. Still waiting for some resolution from Best Buy. They are NOT fair in what they offer. I'm sure every install is different, but mine was not good at all.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Defective Product

    Posted
    Neveragain
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This refrigerator is suppose to be a replacement for another Samsung refrigerator that is under warranty that they were not able to fix. The First time they came to deliver the replacement refrigerator it was damaged with dents on the sides and a small hole. This was discovered after they had a already disconnected my old refrigerator along with the waterline which they damaged. This caused a back up of water and leaks that has damaged my floors caused my toilet to leak and caused ceiling damage from the leaks. I still have not heard from their insurance adjuster. This has been almost a week. They came yesterday with another refrigerator in which the gasket was already peeling off from the door. Now they are telling me it's going to be five more days before they tried to deliver another refrigerator. I have been going through these problems for over a month now. I have taking over a week off from work altogether and still nothing. No refrigerator. No claim adjuster for my damages and to top it off I can't wash dishes cause my plumber had to shut down my water line because of the leak. MERRY CHRISTMAS. Best Buy is the worst I will never purchase from them. I have purchased over $15,000 in products over the past three years this time around I have experienced nothing but heartache, Inconvenience and the worst customer service I have ever gotten in my life.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Fridge!

    Posted
    jessbix
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love my Samsung Family Hub Fridge. It looks really great in my kitchen and I get tons of compliments on it. I bought it for the Family Hub to keep track of everyone's schedules (previously had a whiteboard calendar on the fridge-this is so much better). My husband had to start using the calendar on his phone which he wasn't happy about but is working out ok. It was easy to connect everything and get going. I do like how I can look inside the fridge when I am at the store. I didn't think that was a necessary component but I have actually used it a few times. I also used it to look in the fridge when I went away to check up on how the rest of the family was eating! I was concerned about the ice maker being small. I have an extra ice bin that I keep in the bottom freezer and just dump the ice in there once in a while for some extra. We have never run out but I like to know that there is extra and that I can just grab a couple of cubes without the noisy dispenser. The ice and water in the door are great and are not really that noisy. I wouldn't necessarily say that the exterior is fingerprint resistant but with the black stainless finish they aren't that noticeable. I just take my dishcloth and wipe it down to remove the smudges. Overall, I think this is a great fridge. I got a good deal at Best Buy and would buy it again (on sale-I wouldn't pay full retail price).

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Had High Hopes

    Posted
    MIke
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Loved the concept so it was an easy choice when replacing all the appliances during a kitchen remodel. Love being able to review the family Google calendar as I'm getting my morning cup of coffee. Unfortunately, there are a couple drawbacks, had I known, I would have possibly chosen differently. One, this refrigerator is LOUD. It periodically BANGS and it's more than ice falling into the hopper. I've been told this is "normal". Two, I now read the user manual and to replace the water filter you must shut off the water supply first! My water supply is BEHIND the refrigerator and not easily accessed. I guess I must shut off water to the whole house to change the filter. My 15 year old "OLD" refrigerator never even required that! Third and most importantly, Samsung pushed a software update two weeks after purchase. The update has a serious bug that impacts Family Hub operation. Checked their forum, numerous complaints but no response from Samsung. So we are left with a Family Hub, the main reason for buying THIS refrigerator, that is crippled.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Very Awesome

    Posted
    WinGoGadgets
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is one awesome product. It has come down a lot in price and though anyone can tell you the added features are not necessities really, though some can serve as such at times like knowing if you have milk at home or if it's about to expire while out shopping, for the most part this is really just like having icing on a cake, you need a refrigerator and I was in the need for a new one and decided to go with this one again as the price dropped a lot since it first came out and after getting it, it's been awesome, for many reasons, simple to fun and just entertaining. nice to walk in the kitchen in the morning and see a detail of the day, from the weather to the day and what is scheduled for that day on the calendar to notes your kids can leave you or your mate to playing some music while cooking and using the speech feature to have it read you a recipe from afar while you are preparing it... again all just fun added things that make it FUN to own this refridgerator and it is so sleek looking. If I could say anything negative it would be fitting things on the Shelves themselves like milk, OJ, or such, they are just too tall and the top shelf is screwed into the icemaker so it isn't going to move up or down. so make sure you only want limited amount of tall things in your fridge and they will fit in the door but only a couple things honestly tall wise. ENJOY!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I Love My Fridge

    Posted
    JesseGee
    • My Best Buy® MemberMember

    This fridge is the future. I was excited to review the Samsung french 3 door fridge with the touch screen family hub. When it arrived, the size was impressive. After the installation I couldn't wait to play with it. I've never spent so much time with a fridge before. This fridge is wifi connected, once you set it up with the Samsung things app you can link and upload pictures, your calendar and even look inside the fridge. The "Family hub" let's you see inside without having to open the fridge. You can tag items, set expiration dates, create a shopping list and even look for recipes online. Other apps included with the "Family hub" are iHeartRadio, Spotify and even mirror your TV! You can also set the fridges temperature and run diagnostics. The digital inverter help consume less electricity. And the duo fan helps rotate the cool air to maintain the temperature inside the fridge and freezer. Thanks to the Insiders for letting me review this technological marvel.  

    I would recommend this to a friend

    • Brand response

      Samsung

      The future is now and that's wonderful to hear, JesseGee! Thanks for being a part of Samsung. ^Mae Samsung

  • Rating: 5 out of 5 stars

    Love It

    Posted
    RMArizmendi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Purchased the Samsung Family Hub refrigerator, microwave, glass top dual convection oven, and dishwasher set in black stainless steel. We love all the things this refrigerator can do, and it links to your phone. Once you download the Family Hub app, you can use your phone to add stuff, or sent messages to the refrigerator. The refrigerator has lots of space, and a camera for quick shots of what is inside. The camera does not take pictures of what is in the freezer. The dual oven is amazing. It works perfectly. I've made brownies and cakes at the same time. We love everything about this stove and oven. The microwave and dishwasher are also great products. Both are easy to use, and do not make much noise while working. The dishwasher auto opens once the cycle is done. We are extremely happy with our purchase. Also, the installation was done by a self contractor, they did a great job removing our old appliances, and installing the new ones. They waited while I cleaned each area after the old appliances were removed, before installing the new ones., and they made sure all the appliance were working before they left.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Wouldn't recommend

    Posted
    Polly
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have to update my previous review. We've had issues with the dispenser in the 9 months we've had this unit. The dispenser was replaced 4 months into using it. Another 4 months came by, and another issue came up with all the light indicators lit up and would only dispense cubed ice. It won't let us switch from cubed, crushed ice or water. The technician was nice enough to replace it again but the part was for the stainless steel fridge. Sigh, I'm just tired having to call Samsung because it takes a lot of time to go back and forth with them especially when the part is in back order. It's fortunate that we are still in warranty but that would soon expire in a few months. This is part of a kitchen package that we bought. Previously, it was the microwave that had to be replaced because the timer would run on its own. Sigh, I wish we didn't have to buy these Samsung appliances. The very least that Samsung could perhaps do is extend our warranty by another year. I'm just throwing the idea out there because the reality is, we're stuck with these appliances for the next few years. That is, if we are lucky enough to see the appliances withstand years of normal use.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      We truly appreciate you sharing your experiences Polly. We definitely want to provide great products and excellent customer experiences. This feedback will help us. If you would like, you can contact me through our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, call 1-833-REVIEW8 (during normal hours of operation 9am-6pm EST), or our Samsung Community Support: https://bit.ly/2hsVXP2 and reference ticket #1138597091. Thank you for reaching out! ^Mae Samsung

  • Rating: 4 out of 5 stars

    High Tech and functional

    Posted
    ansimon2
    • My Best Buy® MemberMember

    I got this on an open box deal (awesome price with minimal defects) and have had it for 9 months at this point so I feel I can provide a good review. The tech on this refrigerator is awesome and I don't even use half of it. It is always a topic of conversation when people come to my house. I love the Pandora feature so I can listen to music while I'm cooking or cleaning. Overall this is a good refrigerator. The only 2 cons are the ice maker and the lack of space for tall objects. The ice maker doesn't produce the correct ice all of the time. For instance when I press the cubed ice, I get cubed and crushed. The crushed ice is more like slush than cubed ice. That is not a big deal for me, but it may be for other. The space capacity on the inside for all objects is minimal. The shelves in the unit and on the doors have to be removed or not used if you have a 2 liter soda. I find myself laying drinks down flat rather than standing them up. Other than those 2 things I really enjoy this refrigerator.

    I would recommend this to a friend

    • Brand response

      Samsung

      I love this fridge as well! The technology and apps that are available right at your fingertips is amazing. Here is a link that you might find helpful with the slushy ice. https://bit.ly/2s7hPlo. Thank you for choosing Samsung. ^SuSu Samsung

  • Rating: 2 out of 5 stars

    Overrated!

    Posted
    dsgn2mfg
    • My Best Buy® MemberMember

    Good refrigerator with bells and whistles that are not what they should be. We find the Family Hub to be a terrible Internet appliance and things like it won't connect to our iPhones a major hassle. (That didn't bother us when one of us had a Samsung phone, but that is no longer the case.) I cannot go to Internet pages I want when I'm cooking so I still keep my tablet in the kitchen for Internet. Not being able to tell it I"m cleaning it and having the door-open warning going is silly. Not being able to set actual temperature in the flex section is annoying and not being able to set the amount of air flow in that section limits its use for more advance purposes. The ice maker is terrible, we are always running our of ice and it drips water every time we open the upper left door. The shelves are difficult to adjust and position for changing needs and container heights. The butter tray isn't covered and able to be set to warmer temperature. Buy the one without the hub you'll be much happier for much less money.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Bad product, terrible customer service.

    Posted
    Waltman128
    • My Best Buy® Elite Plus MemberElite Plus Member

    Bought this fridge as part of a whole kitchen remodel. The fridge was wider than the stated measurement in the description about half way up the fridge due to "insulation". So we had to move a wall! Then 3 months into ownership bottom freezer stopped cooling. This is where the real pain started. It took samsung almost 2 weeks to send someone out to fix it. A family of 4 lived out of a cooler. Best buy would not even consider a return on the fridge. Still we stuck by the fridge and best buy until last week the cooling element on the bottom freezer has once again began to stop working. I have pledged with best by for an exchange or just a even trade for a different fridge and received a big "NO". This maybe a great fridge and we may have just gotten a lemon but trust me you really dont want to take a chance on getting caught in the customer service purgatory that my family is currently caught in dealing with both best buy and samsung.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Everything you need in one place

    Posted
    Gcnp
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    No one "needs" this refrigerator, its definitely a "want". I wished i could have bought the 4 door, flex zone, but it was to tall for my built ins. Love that i can send my pictures to the screen, no more magnets. The screen is bright and clear and shows off my pictures (kids) in great color. I can synch my calendar to it, so my kids know if i have a meeting after work. Keeps the family in the know. Every family member can make their own "app/page" and write memos. I like the internet browser on it, so i can look up recipes. The recipe app built in will read you the recipe out loud. Ive only used the inside camera at my work once, which worked great. I can take a picture of the food in the fridge and record a voice nemo that shows up on the screen. Dad no longer eats our left overs. The fridge did not synch to my phone right away, i had to delete app and try again. Then freezers door is easy to open and does not feel like you are trying to pull the fridge over. However, the inside sliding drawer drags and does not open easy. The water thing in the door leaks water (couple of drops) long after you remove your cup.i gave it a 4 star, because I can't upload apps that i want like my phone. And the dribbling water is a little annoying.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Love the Screen Size

    Posted
    Angie70
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The ability of this refrigerator is great. I love that you can get recipes right on the front, you can compose your shopping list and you can sync your phone to it so can get the list no matter where you are. You can get alerts on your phone whenever someone leaves the door open. The cameras that are built in the door view could be better. You can only see what is basically right up front. No visual for freezer or the vegetable bins. The top shelf does fold up on one side if you need room for something tall, however in my opinion the shelf space is not what I expected. My old icebox had more shelf space than this. So now everything looks junked in there. I'm glad I kept my old fridge for overflow space for taller items that needs to be on a shelf. The ice maker takes up entirely too much space. It would be better if it was in the door instead of taking up shelf space. My family love the capability just not so much the space availability inside. Not so sure that I could recommend this to anyone just because of the interior issues.

    No, I would not recommend this to a friend